Jenna Lyne
Dayton,Western Australia
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
11
11
years of professional experience
Work History
Acting Senior Coordinator Garden Home Maintenance
Rise Network
07.2023 - Current
- Oversee and supervise the safe delivery of the gardening service.
- Ensure appropriate equipment is procured and maintained.
- Work in conjunction with Senior Client Coordinators and Client Coordinators to carry out client plans relating to gardening and home maintenance.
- Review, record and resolve complaints and compliments within organisational timeframes.
- Complete reports as required for funding/external stakeholders and Rise management.
- Write accurate and detailed client/gardener/volunteers file notes and ensure the quality of the team’s file notes, providing development as required.
- Identify / and report emergent risks in a timely manner.
- Review and report on the financial viability of the Gardening and Home Maintenance division
- Track and report on service hours
- Provide written and/or verbal reports as requested.
- Coordinate the recruitment, selection, and development of staff.
- Conduct job-specific inductions
- Monitor, review and manage staff performance.
- Monitor and support the gardening team as required.
- Mentor reports where appropriate
- Actively support and implement organisational change.
Senior Administrator – Service Delivery
Rise Network
03.2021 - 07.2023
- Provide high quality administrative support to the Service Delivery Management Team
- Support the Service Delivery Management team in compliance and governance requirements, including the tracking and collation of funding body reporting requirements
- Provide administration support in the coordination of internal meetings and committees including agenda preparation, accurate minute taking and following up completion of actions; interviews; training and conference bookings
- On the direction of Rise Management, provide high level support to special projects and initiatives
- Assist in the preparation and planning of Service Delivery functions and events as required
- Assist in the preparation and submission of tender, grant and funding opportunities
- Assist in the development of processes and procedures that ensure efficient and economical delivery of Rise programs and services
- Oversee the Assistant Administrator team and their workload capacity
- Provide support and guidance of the records management system to service delivery staff
- Lead, mentor, develop and supervise staff in a manner consistent with Rise oganisational values
- Undertake all aspects of staff management, including recruitment, performance appraisals and managing under performance
- Onboard and train new staff in a manner that promotes safe, client-focused services
- Ensure team members follow all guidelines, procedures and policy related to WHS.
Scheduler
Rise Network
08.2019 - 03.2021
- Allocate available resources, in accordance with the Award, to meet client’s needs
- Coordinate changes to the client schedule and roster so services are provided in an uninterrupted and consistent manner
- Escalate client complaints appropriately with the aim of resolving them in a professional and timely manner
- Proactively consider continuous improvements to enhance the client experience
- Provide support, information, and advocacy to clients
- Advise clients of changes to their scheduled support
- Identify changes to client needs and communicate to the appropriate Coordinator
- Build and maintain positive relationships with staff
- Develop, maintain and reconcile rosters to meet client and program need
- Advise staff of changes to their daily schedule
- Liaise with line managers to assist in the identification of staffing requirements by identifying rostering deficiencies and skill requirements
- Roster staff in accordance with the Award and legislative requirements
- Maintain client management system with accurate and timely data
- Undertake administrative duties that assist in the efficient management and support of the team, CJD Equipment is a leading distributor of quality construction equipment and trucks which supports a variety of industries in Australia
- Starting with the company in 2015 as a receptionist, I then moved in to the Sales department before getting promoted to our National Head Office where I am now working in our Sales System team providing support to our 17 branches across Australia.
National Sales Systems Coordinator
CJD Equipment Pty Ltd
02.2018 - 07.2019
- General data entry into the company CRM, DMS & MOM systems
- Prepare monthly and weekly reports as required
- Maintain data standards to company requirements in line with policy and procedures and company confidentiality standards
- Ensure and maintain a safe working environment that is conducive to the work conducted
- Update the Market Share Analysis Report monthly with industry data as reported from ERG International (Excel dashboards, PowerPoint presentations)
- Updating and cleansing our CRM System
- Order stock and maintain our stock levels and logistics through the Volvo Dealer network
- New Version Testing of our CRM System
- Track and maintain our marketing campaigns
- Update user guides and bulletins
- Prepare key account quotations and tenders
- Manage users of the Volvo Dealer Network in conjunction with the Customer Service Support Desk in Sweden as directed by the National Marketing and Sales Support managers
- Coordinate with Survey Marketing Company and update reporting for all aspects of the Customer Satisfaction Survey process.
National Sales & Marketing Assistant
CJD Equipment Pty Ltd
02.2017 - 02.2018
- Prepare and create used equipment advertising
- Creation and design of company flyers for internal and external distribution
- Assist in the coordination of functions, events and field days including the organizing of Marketing materials i.e Banners, flags, signage, flyers etc
- Direct online leads to the sales teams
- Attend National Sales and Marketing Meetings, record and present minutes on approved company document
- Responsible for all Promotional items displayed on the company portal and ordering of all stock
- Participate in ongoing sales training and departmental training to enable facilitation of succession planning and annual leave relief.
WA Sales Coordinator
CJD Equipment Pty Ltd
02.2015 - 02.2017
- Preparation of quotations for customers
- Prepare weekly call planners for salesmen
- Inventory management training and understanding of standard builds, options and the ordering process
- Updating, preparing and maintaining competitive information and sales brochures and cabinets
- Contact point for sales reps when they are out on the road
- Manage general distribution of sales information to customers when reps are away
- Field telephone calls for sales reps when they are away
- Inform rep of contact and arrange such contact if needed
- Maintain sales and machinery information and file.
Receptionist
CJD Equipment Pty Ltd
10.2014 - 02.2015
- Meet, greet and direct clients, and visitors
- Providing proactive and personalized customer service to customers, clients and employees
- Monitoring and issuing visitor passes to guests
- Assisted staff with filing and other duties
- Ensure the work environment is always in a presentable, tidy and welcoming state
- Handle out-going and in-coming mail.
Customer Service Representative
Priceline Pharmacy
09.2012 - 10.2014
- Priceline Pharmacy is a destination for beauty and health related products and advice
- As part of my role at Priceline in Midland Gate I ensured excellent customer service to everyone who visited the Priceline store and was active in encouraging my co-workers to also provide a high level of service with a smile
- Responsibilities:
- Providing excellent customer service to Priceline clientele
- Preparing the store to open for business and closure
- Responsible cash handling
Education
High School Diploma -
La Salle College
Middle Swan, WA2014
Certificate II in Business
La Salle College
Middle Swan, WA2014
Certificate II in Sport And Recreation
La Salle College
Middle Swan, WA2014
Certificate II in Vocation, Education And Training
La Salle College
Middle Swan, WA2014
Certificate II in Hospitality
La Salle College
Middle Swan, WA2013
Skills
- Supervision and Leadership
- Organizational Skills
- Conflict Resolution
- Microsoft Office
- Teamwork and Collaboration
- Customer Relations
- Problem Resolution
- Multitasking
Timeline
Acting Senior Coordinator Garden Home Maintenance
Rise Network
07.2023 - Current
Senior Administrator – Service Delivery
Rise Network
03.2021 - 07.2023
Scheduler
Rise Network
08.2019 - 03.2021
National Sales Systems Coordinator
CJD Equipment Pty Ltd
02.2018 - 07.2019
National Sales & Marketing Assistant
CJD Equipment Pty Ltd
02.2017 - 02.2018
WA Sales Coordinator
CJD Equipment Pty Ltd
02.2015 - 02.2017
Receptionist
CJD Equipment Pty Ltd
10.2014 - 02.2015
Customer Service Representative
Priceline Pharmacy
09.2012 - 10.2014
High School Diploma -
La Salle College
Certificate II in Business
La Salle College
Certificate II in Sport And Recreation
La Salle College
Certificate II in Vocation, Education And Training
La Salle College
Certificate II in Hospitality
La Salle College
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