Jenni Burke
Melbourne,VIC
Summary
Motivated professional with a strong work ethic and proven customer service expertise developed in Emergency Department Clerical Services at Latrobe Regional Health. Skilled in managing multiple priorities in high-pressure environments, utilizing knowledge of medical terminology and effective communication to improve patient care and operational efficiency. Recently relocated to Bellarine Peninsula, seeking opportunities to leverage six years of experience in healthcare settings. Holds current Police check and WWC clearance.
Overview
19
19
years of professional experience
Work History
Emergency Department Clerical Services Officer
Latrobe Regional Health (LRH)
Traralgon, VIC
08.2018 - Current
- Collaborates and communicates with multi-disciplinary staff at all levels, including Unit Managers, Area Managers and medical teams to improve overall patient care and response times.
- Answer telephones and direct calls to appropriate medical and administrative staff.
- Communicate with patients and families with compassion while keeping medical information private.
- Work effectively in a fast paced environment, including multi-tasking, working in a team and meeting multiple deadlines.
- Maintaining correct and up to date patient records throughout the patient's visit at the hospital.
- Identify issues, analyse information and provides solutions to problems.
- Train new staff members on how to use our IT systems, processes and other general clerical duties.
- Work flexible hours across day, afternoon, night shifts and weekends.
Milliner
Self-employed
Traralgon, VIC
01.2006 - 12.2018
- Designing and constructing hats and head wear for clients
- Liaising with clients, including understanding their needs and deadlines
- Managing tight deadlines and deliveries Australia wide
- Maintained online store
Senior Florist / Sales Person
Buds in Bloom Florist
Traralgon, VIC
07.2010 - 10.2015
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed
- Processed sales transactions via cash register and telephone orders
- Worked under pressure to meet client deadlines both independently and in a team
Education
Apprenticeship - Floristry
Box Hill College TAFE
Box HillSkills
- Organized work ethic
- Attention to detail
- Adaptability and flexibility
- Effective communication
- Professional demeanor
- Team collaboration
- Multitasking
- Continuous improvement
- Time management
- Medical terminology
- Patient record management
- Electronic health records
- Data entry and administration
- Problem solving
- Compassionate communication
- Customer relationship management
Timeline
Emergency Department Clerical Services Officer
Latrobe Regional Health (LRH)
08.2018 - Current
Senior Florist / Sales Person
Buds in Bloom Florist
07.2010 - 10.2015
Milliner
Self-employed
01.2006 - 12.2018
Apprenticeship - Floristry
Box Hill College TAFE
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