JEN ELDER
Two Rocks,WA
Summary
A well presented professional individual with many years of experience within the customer service industry.
During this period i have gained excellent people skills working alongside a variety of people being colleages and customers.
Overview
30
30
years of professional experience
Work History
Team Leader and Sales assistant
MYER
07.2018 - Current
- As Team Leader my role is to provide guidance to other team members within the department as well as keeping good communication going throughout other team members to ensure we are all working alongside each other under the same understanding
- It is my responsibility to keep check of all promotional offers within the department and to print out all tickets and arrange for them to be displayed on all fixtures and stands for our customers to see
- With specialist knowledge of how to fit women into the correct fitting bra as well as specialist training of prosthesis fittings of both prosthetic breast forms and bras for women who have had mastectomies or lumpectomies following breast cancer
- My current role within the company has me completing various tasks such as assisting customers with underwear, swimwear, sleepwear and activewear which all fall under our department's responsibilities, how ever we are not limited to also helping customers within the womenswear section of Myer and their concession groups too
- Duties include a professional and positive experience to be given to all customers including POS, sales, returns and exchanges, online orders, customer enquires, ensuring new stock is on the shop floor and stock on the shop floor is kept tidy and put back in a tidy manner
- It is also my responsibility to have the department ready for when we are doing scan count.
Sales Assistant
Bunnings
02.2016 - 09.2017
- Providing specialist product advice to Customers regarding their purchases,
- Customer enquiries, merchandising of stock, stock control, point of sale, returns/ refunds, closing of cash registers for end of day, liaising with store representatives with regards to orders, stock taking, housekeeping duties, bay layouts, key cutting, gas exchanges.
Support Worker
White Oak Home Care Services
09.2015 - 02.2017
- Following Care Plans by providing support to individuals and their families who need help both physically and emotionally within their home environment, activities included general house cleaning duties, meal preparation, cooking, taking clients out on social activities, shopping, bills payments etc....Also completing home assessments of new clients for clerical staff.
Retail/Adoptions Officer
RSPCA WA
03.2011 - 07.2015
- Customer Service, float management, opening and closing of registers, point of sale, liaising with store representatives, ordering of stock including receiving and unpacking of stock, shop displays, team meetings, assessment of customers wishing to adopt, dog surrenders including follow up of all vet histories, microchip reports, data input for all incoming and outgoing animals, general care and feeding of Cats and Kittens up for adoption.
Retail/Sales Assistant
Okaidi
01.2001 - 01.2003
- Open and close of store, float management and daily set up and closing of cash registers, point of sale, Customer Service, stock management, floor replenishment, mannequin displays, roster management.
Retail/Sales Assistant
Dolcis, Eastgate Shopping Centre
01.1994 - 01.1999
- City of Guild Levels I and II and III completed, Customer Service, point of sale, returns/ refunds, weekend supervisory role, handling of complaints, stock management, floor replenishment, window displays, housekeeping duties.
Skills
- Point of sale operation
- Stocking and replenishing
- Till counting
- Product and service sales
- Cash Handling
- Sales expertise
- Active Listening
- Decision-Making
- Multitasking Abilities
- Organization and Time Management
- Teamwork and Collaboration
Timeline
Team Leader and Sales assistant
MYER
07.2018 - Current
Sales Assistant
Bunnings
02.2016 - 09.2017
Support Worker
White Oak Home Care Services
09.2015 - 02.2017
Retail/Adoptions Officer
RSPCA WA
03.2011 - 07.2015
Retail/Sales Assistant
Okaidi
01.2001 - 01.2003
Retail/Sales Assistant
Dolcis, Eastgate Shopping Centre
01.1994 - 01.1999
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