Jen Geaney

Responsibilities

Training content writing and resource production to ensure all company policies are adhered to.

Review and update existing resources.
Liaise with all teams across Seven to ensure required content availability.

Testing of new software across multiple platforms.

Achievements

• Championed the adoption of new software tools that streamlined workflows across multiple departments.
• Collaborated with cross-functional teams to achieve project goals on time.
• Developed training materials to enhance staff proficiency and productivity.

Domain Group is a leading Australian property marketplace offering multi-platform property solutions, including digital offerings, Apps, CRMs, data platforms and print magazines.

Responsibilities

Design, facilitate and maintain a face to face training program to onboard new starters, including training documentation. Develop, facilitate and maintain online training modules for new starters. Work with the wider enterprise team on testing and rolling out training of new business processes across the national sales teams, delivering sessions both face to face and online across all areas of the business.

Achievements

• Introduction of training and sales onboarding boot camp. These components formed the base of a sales excellence program to ensure consistency and create the optimum experience with regards to knowledge of internal systems, Salesforce, products, culture and expectations, staff members who were in-person trained (whether in rooms or virtually) accounted for 89% of top achievers.
• Trained and transitioned the sales vertical onto Salesforce Lightning.
• Development of onboarding modules for new starters.
• Creator and custodian of process training material for onboarding new sales members to Salesforce.
• Process knowledge expert.
• Salesforce project testing.
• Multiple Award recipient for project boot camp, onboarding during COVID-19 and sales team support.

Responsibilities

Create Salesforce Course information and update as needed to support Learning and Development (L&D) managers. Assist with communication from L&D leads. Ensure training evaluations are completed and deployed for each training program delivered, assisting L&D managers with overall program management including providing recommendations for improvements. Responsible for room and venue bookings, catering and liaising with vendors in relation to these bookings.

Achievements

• Worked with central management to identify, plan, align and address training needs.
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Compiled training handbook and related course materials.
• Monitored training reports within learning management system for respective roles to promote initial and annual training completion.

Responsibilities

Billing subscription and inventory products.

Ensure the booking and delivery of a range of digital products across multiple booking platforms.

Ensuring client data is accurately maintained across multiple platforms.

Meeting SLA's across various team functions, processing and target KPI's as set out by the business.

Opportunity processing to review and set up all opportunities submitted by the sales team.

New account creation and change of details.

Credit adjustments and cancellations submitted by the sales team.

Billing dispute investigations.

Achievements

• Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
• Assisted in the migration of billing systems. Reduced rejected contracts by 90% (My Career).
• Upgraded quality control and reduced revenue leakage.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Supported staff on special assignments and ad hoc projects.
• Demonstrated respect, friendliness and willingness to help wherever needed