Jen Nguyen

Experienced in managing warm lead enquiries from the public

and union members, providing tailored vehicle solutions and end

to end support. Skilled in building rapport, understanding

customers needs, and guiding them through the purchasing

process. Also responsible for presenting and selling aftermarket

products to clients, ensuring they receive the best value and

care for their new vehicles.

• As a business manager I looked after finance, insurance, warranty and aftermarket. Providing finance and insurance advice to all potential Mazda customers. I manage customer relationships and negotiate deals to ensure customer satisfaction and loyalty. Liaising with the sales team on finance and insurance products. To promote and communicate with the current Mazda Australian financial services campaigns. Accurately prepare all finance and insurance paperwork for submission and processing through settlement. Monitor market trends and competition to identify opportunities for growth and improvement, maintain accurate records and provide regular reports to senior management.

• As a new car consultant, my duties were to interact with customers, answering questions about products, assisting with finding the best product to match customer needs and performing the final sale, apply sale prices and any discounts as needed and process customer payments and supply customers with receipts of purchases. As a Senior & F & I Kaizen Committee member I enjoy delivering training sessions for both new car & used car teams, up-skilling junior employees and It’s what I do a lot in my current role.

• As a Recruitment Consultant, I specialised in service delivery recruitment and recruited Level 1 and 2 IT Support positions in the Melbourne market for Permanent and Contract roles. I was responsible for sourcing candidates, conducting interviews, approaching new clients to build trust and win their business, meeting recruiting managers face to face to build relationships and understand their business needs and handling the full recruitment process from short-listing, making expert recommendations, offering the successful candidate the position, and staying connected throughout the onboarding period.

• As a Recruitment Consultant, I specialised in service delivery recruitment and recruited Level 1 and 2 IT Support positions in the Melbourne market for Permanent and Contract roles. I was responsible for sourcing candidates, conducting interviews, approaching new clients to build trust and win their business, meeting recruiting managers face to face to build relationships and understand their business needs and handling the full recruitment process from short-listing, making expert recommendations, offering the successful candidate the position, and staying connected throughout the onboarding period.

• My duties was to interact with customers, answering questions about products, assisting with finding the best product to match customer needs and performing the final sale, apply sale prices and any discounts as needed and process customer payments and supply customers with receipts of purchases.

• As an account manager, my responsibilities were phone consulting with business owners and directors across a range of different businesses to help them find the right solutions (energy, telecommunications, eftpos, insurance, waste management, cleaning and more) for their business while operating on the salesforce platform.