Summary

Overview

Work History

Education

Skills

Checks

Timeline

Jen Nguyen

Brisbane,Australia

Summary

Hotel Management Graduate with 5+ years of experience in hospitality, customer service, administration, and front-of-house operations. Skilled in managing daily operations, coordinating documentation, handling client enquiries, and providing professional support in fast-paced environments. Strong administrative capabilities with experience in financial and resource management, record keeping, scheduling, and process coordination. Developed knowledge of conveyancing procedures, property documentation, and legal administration through conveyancing experience. Proven ability to manage multiple priorities, maintain accuracy, and deliver high-quality client service. Proficient in MS Office, Opera PMS, and business management systems, with strong communication, organisation, and problem-solving skills. Seeking opportunities in administration, conveyancing, or client service roles where I can apply my hospitality experience, business knowledge, and legal administrative skills.

Overview

years of professional experience

Work History

Conveyancing Legal Assistant

Pham Solicitors

Brisbane, QLD

07.2025 - Current

Prepared and reviewed legal documents for property settlements and transfers.
Communicated with clients to provide updates on transaction progress and requirements.
Conducted research on title searches to ensure accuracy in conveyancing process.
Negotiated terms of settlement between vendors, purchasers and other parties involved in a transaction.
Organised settlements for the purchase or sale of real estate and ensured timely completion of all tasks.

Guest Service Agent

Oaks Brisbane Mews Suit

Brisbane, QLD

01.2025 - 07.2025

Greeted guests at front desk with a friendly smile. with a friendly and welcoming attitude.
Assisted guests with inquiries and concerns to ensure satisfaction.
Assisted in resolving customer complaints in a courteous and professional manner.
Responded to guests, including email, telephone, and in-person inquiries.
Updated daily records such as occupancy reports, registration cards.
Balanced hotel accounts at end of each shift.

Team Supervisor

Starbucks

Gold Coast, Australia

08.2023 - 01.2025

Supervised a team of 11, managed daily operations, drove sales targets, handled over 700 transactions per day, and led staff training and onboarding.
Supervised a team of 11, managed daily operations, delegated tasks, and supported staff during peak periods to maintain service quality.
Increased daily sales through upselling products like syrups, merchandise, and coffee beans, helping raise customer satisfaction scores from 67% to 70%.
Processed over 700 transactions per day in both the drive-thru and café, keeping speed and accuracy under pressure.
Trained new team members in barista skills and customer service, enhancing their performance and confidence in store procedures.
Managed store closing, completed daily sales reports, and communicated results with district manager to ensure operational transparency.
Followed all company procedures and health guidelines, leading by example and encouraging team consistency.

Assistant Manager

Throwers Fish & Chips

06.2022 - 07.2023

Managed multi-site operations across 3 locations, handled food prep, cash management, and led teams during peak service hours.
Managed day-to-day operations across three Gold Coast locations, prepping food, handling stock, and supporting front-of-house services.
Managed cash handling, balanced tills, and prepared daily financial reports, supporting accurate business operations.
Coordinated rostering, shift scheduling, and timesheet preparation to ensure optimal staff coverage during busy periods.
Supported team members during peak hours to maintain smooth operations.
Led by example in both food preparation and customer service, fostering a proactive, team-oriented environment.
Processed customer orders efficiently at the service counter. and addressed complaints on the spot, delivering prompt solutions to that.

Front of House Staff

Thanh Mai Take Away

08.2021 - 01.2022

Greeted customers warmly, provided detailed menu information, and took accurate orders to ensure efficient service flow.
Served food and drinks during busy game nights, ensuring quick service and high customer satisfaction despite fast-paced environment.
Delivered fast, friendly customer service at Thanh Mai Take-Away, managing orders, serving food, and resolving customer issues on the spot to enhance customer experience during busy shifts.
Resolved customer issues quickly and calmly, offering solutions to maintain a positive dining experience.
Supported the manager by assisting with front-of-house operations, leading by example during peak times.
Demonstrated flexibility by working varied shifts, including weekends and evenings, to meet business needs.
Developed strong communication skills when interacting with customers, addressing inquiries, and handling complaints professionally.

ESL Teacher

Ms. Ngan English Centre

05.2020 - 06.2021

Instructed kindergarten students at Ms. Ngan English Centre in English and life skills, employing active teaching methods to enhance language acquisition.
Designed engaging lesson plans for diverse student groups.
Delivered interactive ESL instruction using multimedia resources.
Assessed student progress and provided constructive feedback regularly.