Jen Warburton
Thornlands,Australia
Summary
Experienced professional in the community services sector with strong background in providing comprehensive services to people with complex needs in disability and mental health. Adept at fostering collaboration within teams and ensuring needs are met efficiently. Skilled in crisis intervention, emotional support, and daily living assistance. Reliable and adaptable, consistently contributing to positive outcomes for clients and colleagues.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Mental Health Support Worker – Full Time
Roar Agency
01.2025 - 04.2025
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Documented client progress and activities in accordance with agency policies and procedures.
NDIS Independent Support Worker – Full Time
Jen’s Disability Support Services
01.2019 - 11.2024
- Provided personal care, transport, cleaning and medication assistance
- Provided support needed for psychosocial recovery; attended psychology, OT and/or Counselling appointments with participants
- Supported Aboriginal and Torres Strait Islander people with disabilities in remote communities on Tiwi Island and Arnhem Land
- Designed weekly activities and facilitated community access for clients
- Incorporated Yoga, walking and healthy cooking for participants to reach their health goals
- Liaised with coordinators regarding client care needs and implemented care plan goals
- Developed an excellent understanding of working independently and as part of a team
- Developed weekly reports to coordinators of support and activities provided
Care Coordinator – Full time (6-month contract)
Larrakia Nation Aboriginal Organisation (LNAC)
07.2018 - 01.2019
- Supervised and coordinated rosters for support workers to provide timely and effective services for clients under the Commonwealth Home Support Program & High Care Package
- Completed intake and assessments for LNAC program eligibility and assessed support requirements and completed re-assessments when necessary
- Ensured case notes were completed regularly as well as monitoring staff case notes
- Liaised with internal and external services when needed such as CarersNT, NT Housing, community legal services and ACAT
- Ensured effective communication regarding client health and wellbeing to all support staff and health providers
- Provided advocacy for safety and care of all clients
- Confidently conducted team meetings and regular handovers
- Adhered to safe work practices in the LNAC organisation and industry specific policies and procedures, including privacy and confidentiality requirements
- Provided support and supervision for support workers to ensure a successful, effective, efficient, and courteous service is provided to all service users and the community
Community Support Worker – Casual
Malakunja Flexible Care - Calvary Community Care/Mediserve NT
01.2017 - 07.2018
- Supported residents with daily activities including personal hygiene, dressing, eating, taking medications, accessing community etc
- Assisted residents with daily transfers (manually and/or hoist) and accessing wheelchairs and mobility aids
- Followed instructions from registered nurses regarding resident health patterns and carried out instructions from care plans
- Completed case notes and documentation relating to progress of residents
- Always provided and maintained safe environments for residents ensuring all hazards and risks were minimised
- Completed daily cleaning duties including sweeping, mopping, changing bed linen, laundry etc
- Provided encouragement and support during cultural events and activities
Youth Worker – Full time
Westgate Community Initiatives – Springboard Program
11.2014 - 11.2016
- Supported young people between the ages of 16-21 years who have been in out-of-home care and have disengaged from education, training and/or employment
- Provided one-on-one support to young people to address their personal barriers to engage in the Springboard program e.g., counselling, mental health support, outreach support, re-engaging young people with their community and support networks etc
- Responsible for developing care plans, daily reports, case notes, scheduling appointments, and connecting with multidisciplinary teams
- Worked collaboratively with other community agencies and institutions by linking young people with diverse programs and resources
- Developed and implemented activities that met physical, emotional, recreational, educational, and medical needs
- Managed brokerage to support young person’s needs
- Developed good communication and interpersonal skills to manage challenging behaviours
Education
Diploma of Counselling -
Australian College of Community Care And Support
Melbourne, VIC01-2024
Diploma of Youth Work -
Australian College of Applied Psychology
Melbourne01-2016
CERT IV in Drugs And Alcohol -
GO Skills Training
Melbourne, VIC01-2010
CERT IV in Mental Health -
Go Skills Training
Melbourne, VIC01-2010
V.C.E -
Neerim South High School
Neerim South, VIC01-2006
Skills
- Effective verbal and written communication
- Skilled in goal planning and execution
- Collaborative professional liaison
- Skilled in both team-oriented and solo tasks
- Proficient in computer applications
Certification
- Queensland Driver License
- Blue Card and Yellow Card
- First Aid & CPR
- Youth Mental Health First Aid
- ASSIST Suicide Intervention Training
- Aboriginal and Torres Strait Islander Mental Health First Aid
- 500 Hour Yoga Teacher Training Certificate
- Applied Yoga Therapy (currently studying)
- Certified Trauma Informed Yoga Teacher
- IHP Pilates Instructor
Timeline
Mental Health Support Worker – Full Time
Roar Agency
01.2025 - 04.2025
NDIS Independent Support Worker – Full Time
Jen’s Disability Support Services
01.2019 - 11.2024
Care Coordinator – Full time (6-month contract)
Larrakia Nation Aboriginal Organisation (LNAC)
07.2018 - 01.2019
Community Support Worker – Casual
Malakunja Flexible Care - Calvary Community Care/Mediserve NT
01.2017 - 07.2018
Youth Worker – Full time
Westgate Community Initiatives – Springboard Program
11.2014 - 11.2016
Diploma of Counselling -
Australian College of Community Care And Support
Diploma of Youth Work -
Australian College of Applied Psychology
CERT IV in Drugs And Alcohol -
GO Skills Training
CERT IV in Mental Health -
Go Skills Training
V.C.E -
Neerim South High School
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