Jen Whitlock
Camp Hill,QLD
Summary
Focused Quality Improvement Manager(recently promoted). Many years of both managerial and clinical education experience.
Passionate about education and the role it plays in quality. Has developed many training products for different companies to improve product knowledge in order to train and educate staff while maintaining optimal product storage and efficiency. Builds and maintains effective working relationships with internal and external customers.
Currently seeking a role as national learning and development manager.
Overview
27
27
years of professional experience
Work History
National Quality Improvement Manager
Infin8 Care
08.2023 - Current
- Improved overall product quality by implementing efficient quality control processes and procedures.
- Reduced customer complaints by effectively analyzing root causes and providing appropriate corrective actions.
- Enhanced team productivity by providing regular training and performance evaluations for staff members.
- Streamlined internal communication channels, leading to faster identification and resolution of quality issues.
- Developed robust quality management systems in compliance with industry standards, resulting in consistent high-quality output.
- Implemented effective risk management strategies to minimize potential adverse effects on product quality or business operations.
- Improved quality processes for increased efficiency and effectiveness.
Subject Matter Expert Education-casual Position
ACCPA
03.2023 - Current
- Developed and delivered educational modules on clinical governance topics for the 'transition to aged care' program, specifically designed for postgraduate nurses.
- Ran training for over 65 nursing new graduates via Zoom 90 minute sessions; two topics.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Mentored junior team members, contributing to their professional growth and development.
- Optimized subject matter content by conducting extensive research and incorporating industry trends.
- Provided thought leadership on industry-specific topics, establishing a reputation as an authority within the field.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Evaluated existing resources and developed new strategies to maximize effectiveness in addressing identified gaps.
Regional Clinical Governance and Performance Manager QLD
Infin8 Care
10.2021 - 08.2023
- Monitored clinical outcomes across 9 homes throughout QLD
- Lead infection prevention and control (IPC) initiatives, including conducting Outbreak Management Team meetings
- Assumed higher manager duties/responsibilities during planned and unplanned leave absences
- Developed a comprehensive suite of over 80 educational resources
- Identify gaps in knowledge and deliver targeted education
- Facilitate orientation programs for care managers
- Provide on-site support as identified.
- Enhanced employee engagement through tailored training programs and workshops.
- Led teams to drive results and meet production, quality and safety goals.
- Worked with technical resources to conduct root cause analysis and prevent future issues.
- T
Facility & Clinical Manager-dual Role
Vacenti Aged Care; Lorocco Facility
07.2019 - 09.2021
- Successfully navigated all facility accreditations, maintaining compliance and upholding rigorous standards
- Effectively managed a $5 million budget, optimizing resource allocation and financial performance
- Led and supervised a team of 98 staff members
- Maintained a spotless record with zero commission complaints during my tenure.
- Improved patient outcomes by implementing evidence-based clinical practices and protocols.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Managed budgets and allocated resources effectively to ensure sufficient staffing levels and the availability of necessary equipment and supplies.
- Oversaw hiring, onboarding, and evaluation of nursing staff, contributing to a high-performing team environment.
- Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
Clinical Facilitator
Griffith Uni, UQ, USC & TAFE
04.2018 - 05.2019
- Provided clinical support and mentorship to bachelor of nursing and enrolled student nurses during their placements-groups of 8-10 students per cohort
- Offered guidance, instruction, and assessment to students, along with comprehensive report writing
- Maintained effective communication and reporting channels with universities and TAFE.
- Mentored new healthcare professionals, fostering an environment of continuous learning and professional growth.
- Facilitated hands-on training sessions for nursing staff, increasing their confidence in performing complex procedures and improving overall quality of care.
Facility Manager
Tricare
11.2017 - 04.2018
- Achieved successful facility accreditations, meeting and surpassing all requirements
- Played a key role in transitioning from a paper-based to an electronic system
- Managed an $8 million budget, ensuring financial stability and growth
- Directed and motivated a team of 150 staff members
- Maintained a sterling reputation with no commission complaints during my leadership tenure.
- Strengthened relationships with local authorities, ensuring regulatory compliance while fostering positive community relations.
Facility & Clinical Manager
Georgina Hostel (ATSI facility)
07.2017 - 11.2017
- Implemented various systems to establish best practices
- Attracted attention from Tricare for exemplary care provision, resulting in a headhunting offer
- Managed and supervised a team of 50 staff members.
- Improved patient outcomes by implementing evidence-based clinical practices and protocols.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Managed budgets and allocated resources effectively to ensure sufficient staffing levels and the availability of necessary equipment and supplies.
- Oversaw hiring, onboarding, and evaluation of nursing staff, contributing to a high-performing team environment.
Clinical Facilitator
University Of Sunshine Coast
01.2017 - 11.2017
- Provided clinical support to USC bachelor of nursing students in a roving position, offering guidance and oversight from Caloundra to Gympie
- Escalated and addressed any instances of poor performance or related concerns.
- Mentored new healthcare professionals, fostering an environment of continuous learning and professional growth.
- Facilitated hands-on training sessions for nursing staff, increasing their confidence in performing complex procedures and improving overall quality of care.
- Promoted a culture of safety within the clinical setting, leading to a reduction in medical errors and improved patient satisfaction scores.
QLD/ NT State Manager
Lifescreen Australia
06.2010 - 11.2014
- Pioneered the establishment of an infusion service clinic, the first of its kind in QLD
- Developed the clinic's physical environment and created policies and procedures
- Oversaw workforce planning, HR functions, budget management, and staff education
- Coordinated national research studies over a three-year period
- Managed a team of 60 staff members and supervised the QLD office operations.
- Conducted regular performance reviews, identifying strengths and areas for improvement in staff performance.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Expanded the client base through targeted outreach efforts, securing new contracts and partnerships.
- Provided ongoing training and development opportunities for staff members, fostering a culture of continuous learning and growth.
- Maintained open lines of communication with all stakeholders, ensuring alignment on goals and expectations throughout the organization.
- Ensured compliance with relevant industry regulations, maintaining an up-to-date understanding of changing legislation.
Clinical Educator QLD
B.Braun
09.2009 - 03.2010
- Educated healthcare professionals in hospitals throughout QLD on various BBraun products
- Conducted train-the-trainer programs to ensure comprehensive dissemination of knowledge
- Provided clinical support and guidance to healthcare teams.
- Improved patient outcomes by delivering comprehensive clinical education and training to healthcare providers.
- Enhanced staff proficiency in clinical procedures through hands-on demonstrations and interactive workshops.
- Developed customized training materials tailored to the specific needs of individual healthcare facilities.
- Promoted evidence-based practices by conducting research and integrating current findings into educational programs.
Clinical Application Specialist (Educator) Queensland
Draeger Medical
03.2002 - 07.2005
- Developed education plans for hospitals, focusing on product knowledge and usage (B Braun)
- Designed training tools for critical care teams (Draeger Medical)
- Delivered educational training and feedback to critical care multidisciplinary teams (Draeger Medical)
- Specialized in training ventilators for neonates, pediatrics, adults, and transport.
Registered Midwife
Mater Mothers
06.1999 - 05.2001
- Proactively coordinated expert nursing care for critically ill neonates, prioritizing their well-being.
Registered Nurse- ICU
Princess Alexandra Hospital
02.1997 - 06.1999
- Princess Alexandra hospital is a tertiary health care centre, providing care in major adult specialties including liver transplant.
- Proactively coordinated expert nursing care for critically ill adult patients, ensuring their comfort and recovery.
- Gained valuable critical care experience before specialising in neonatal intensive care.
Education
Cert IV Training & Assessment(update) - Training And Assessment
RAM
Brisbane, QLD09.2023
Foundations of Infection Prevention And Control (FIPC) Course - IPC
Foundations of Infection Prevention And Control
Online01.2022
Masters of Nursing(clinical Leadership) - Nursing
University of Sunshine Coast
Sunshine Coast01.2020
Understanding Dementia Course-certificate - Dementia
Wicking Dementia Research And Education Centre, University of Tasmania
Online01.2019
Cert IV Aged Care - Aged Care
TAFE
Online01.2018
Graduate Diploma in Midwifery - Midwifery
Griffith University
Nathan Campus01.2000
Higher Diploma of Nursing - Practical Nursing
Carshalton & Croydon College
London, UK01.1995
Skills
- Documentation Management
- Customer Focus
- Training and Development
- Continuous Improvement
- Time Management
- Change Management
- Documentation Control
- Document Management
- Team Training
- Operational Improvements
- Employee Training
- Interpersonal Communication
- Root Cause Analysis
- Project Management
- Quality Management Systems
- Team Leadership
Personal Philosophy
I approach work and life with a strong sense of enthusiasm and curiosity. This innate sense of adventure has propelled me into diverse workplaces and roles, igniting the excitement and energy required to initiate and complete projects successfully. I am a dynamic individual driven by a deep passion for achieving goals, and I am widely recognized for my ability to consistently deliver results.
Ahpra Registration
NMW0001592625
Hobbies and Interests
- Spending quality time with family
- Personal health and fitness
- Exploring new destinations through travel
- Gardening
References
Available on request
Additional Information
I have also always had a keen interest in the Lifestyle role in aged care. I have developed and rolled out training for the national lifestyle teams at Infinite and run the monthly Lifestyle collaboration.
Timeline
National Quality Improvement Manager
Infin8 Care
08.2023 - Current
Subject Matter Expert Education-casual Position
ACCPA
03.2023 - Current
Regional Clinical Governance and Performance Manager QLD
Infin8 Care
10.2021 - 08.2023
Facility & Clinical Manager-dual Role
Vacenti Aged Care; Lorocco Facility
07.2019 - 09.2021
Clinical Facilitator
Griffith Uni, UQ, USC & TAFE
04.2018 - 05.2019
Facility Manager
Tricare
11.2017 - 04.2018
Facility & Clinical Manager
Georgina Hostel (ATSI facility)
07.2017 - 11.2017
Clinical Facilitator
University Of Sunshine Coast
01.2017 - 11.2017
QLD/ NT State Manager
Lifescreen Australia
06.2010 - 11.2014
Clinical Educator QLD
B.Braun
09.2009 - 03.2010
Clinical Application Specialist (Educator) Queensland
Draeger Medical
03.2002 - 07.2005
Registered Midwife
Mater Mothers
06.1999 - 05.2001
Registered Nurse- ICU
Princess Alexandra Hospital
02.1997 - 06.1999
Cert IV Training & Assessment(update) - Training And Assessment
RAM
Foundations of Infection Prevention And Control (FIPC) Course - IPC
Foundations of Infection Prevention And Control
Masters of Nursing(clinical Leadership) - Nursing
University of Sunshine Coast
Understanding Dementia Course-certificate - Dementia
Wicking Dementia Research And Education Centre, University of Tasmania
Cert IV Aged Care - Aged Care
TAFE
Graduate Diploma in Midwifery - Midwifery
Griffith University
Higher Diploma of Nursing - Practical Nursing
Carshalton & Croydon College
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