Jen Williams
Social Worker
Melburne,VIC
Summary
Dedicated Social Worker who provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds.
Overview
27
27
years of professional experience
Work History
Chief Social Worker & Senior SW Clinician
Northern Health
01.2018 - Current
- Chief Social Work 0.5
- Provide advice and consultation to Northern Area Mental Health Executive Team, Safety Committee and participate in High Risk Panel
- Participate in workforce development and recruitment across Northern Area Mental Health service for Social Work workforce
- Participate in quality, service standards, program and service development and research
- Provide consultation, supervision and education for social workers and other staff across Northern Health
- In collaboration, develop training and education programs for social Work Students, pre-grad social workers and students entering Entry Level graduate new to practice programs
- NAMHS CATT Team 0.5
- Conduct biopsychosocial assessments including risk assessment for individuals experiencing, depression, anxiety disorders, personality disorders, psychosis, suicidal ideation, relationship problems, life crises, adjustment issues, trauma and family conflict
- Engaging with clients in focused psychological interventions such as: CBT, behavioral interventions, social skills, stress management, motivational interviewing, Act Therapy, Interpersonal Therapy, relaxation strategies, problems solving, anger manager and psychoeducation
- Participate and develop discharge planning
- Undertake senior duties including intake
- Liaise with key stakeholders seeking collateral to identify and manage risk and plan discharge
- Conduct single session family consultation with consumer and family
- Develop and deliver targeted brief interventions with consumer, ie safety planning, distress tolerance, motivational interviewing.
Senior Social Work Clinician
North, Team, Austin Health
01.2014 - 01.2018
- Conduct psychosocial assessments within Emergency Department, Prevention and Recovery Care Residential facility, Telephone Triage and provide assessment and ongoing treatment to individuals within the community in a home or residential setting
- Provide clinical and holistic care in a residential rehabilitation and community outreach setting to individuals to maintain good health and independent living
- Provide clinical and educational input to a multidisciplinary team in PARC residential rehabilitation to ensure quality service delivery
- Providedsupervision, mentorship and education to staff and students.
Senior Manager
Villa Maria
02.2010 - 11.2011
- Residential Disability Services – Getting Young People out of Nursing Homes
- Key responsibilities
- Responsible for operational management of a 24 hour high care medical and psychosocial 10 bed residential facility
- Developed positive relationships with funding bodies allied health teams, acute and primary health service providers and families
- Managed the budget within funding parameters, to report accurately and expediently on expenditure
- Provision of on-call support to the program and wider disability program
- Successfully recruited staff to this new
- Successfully operationalized a new integrated service model
- Provided supervision to multidisciplinary team, including clinical staff.
- Introduced new systems, tools, and processes in collaboration with Nurse Unit Manger to ensure quality clinical care.
- Implemented and developed operational standards, policies and procedures.
- Executed appropriate staffing and budgetary plans to align with business resources
Residential Rehabilitation Manager
Mental Illness Fellowship of Victoria
01.2007 - 02.2010
- Responsible for day to day operation of two 24/7 sub-acute clinical and psychosocial programs and 6 independent living units
- To provide operational, leadership, consultation and support to clinical and PDRSS staff
- Acting Regional Manager as required
- Ensure compliance with funding and service agreements in relation to targets and funding levels
- Responsible for staff recruitment and retention
- Reviewed and develop policies, strategies and protocols relevant to operation of programs and wider organization.
- Executed and complied with policies regarding patient admission, care and records to maintain standards of excellence for patients and families.
- Assessed facility and equipment for repair and replacement needs to maintain quality of therapeutic care.
- Monitored patient care, human resources and implementation of policies and procedures.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Senior Social Worker Clinician
CATT & ECATT
01.2005 - 01.2010
- Centralized Triage - Eastern Health
- This role was initially substantive and then moved to bank staff position
- Key Responsibilities:
- Provision of Senior Clinical consultation role within EH mental health program to external agencies and community members
- Conducted mental state and risk assessments in acute psychiatric setting in community and Emergency Departments and telephone triage service
- Working across a number of service systems to provide integrated service response
Senior Social Work Clinician
Primary, Health Team, Eastern Health
01.2005 - 01.2007
- Worked in partnership with key stakeholders in shared care model to develop service provider capacity
- Provide clinical supervision to Social workers working in various programs across Eastern Health
- Provided clinical assessment, diagnostic clarification within acute and early intervention and prevention mental health settings
- Provided direct care and consultation for patients/clients, families and significant others within shared care model.
Senior Social Worker
Acute Care For The Elderly & ICU
01.2005 - 01.2007
- Provision of leadership, supervision & consultation to to Allied Health team members and students
- Provision of psycho-social assessments to patients in Acute care for Elderly and ICU wards.
- Collaborative work with families, careers, external support services, agencies and medical team to identify needs and to discuss discharge planning needs.
- Formulated treatment plan with multidisciplinary teams to provide comprehensive and continuous care plan.
- Advocated for clients to assure respected rights and wishes.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Coordinated external healthcare professionals to uphold high-quality, person-centred care.
Social Worker – Case Manager
Melbourne Health
01.2003 - 01.2005
- Provision of direct clinical work to adults and young people experiencing a psychiatric illness
- Participated actively in a leadership role within a multidisciplinary clinical team to undertake duty intake and a senior consultation role and provide supervision
- Acted in Chief Social Work position to cover leave
- Deliver curriculum to assistant students to apply their knowledge related to group work, team dynamics and team development within classroom setting
- Collaboratively work with tutors in the department to ensure appropriate standards of education are delivered to students
- Provision of supervision to students on Fieldwork Placements.
Indigenous Mental Health Worker
Yarra Valley Community Health Services, Eastern Health
01.1997 - 01.2003
- Worker closely with indigenous community, team and elders to ensure that service responses were culturally appropriate and sensitive.
- Implemented crisis intervention plans to support client safety.
- Developed and implemented activities to help clients develop social and independent living skills.
- Monitored client progress and provided feedback to families and treatment team members.
- Facilitated support groups for clients to discuss issues related to mental health.
- Provided clients with recommendations to community resources.
- Built partnerships with community agencies and service providers to remove access gaps.
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
Education
Driver’s License -
Disaster Management in Mental Health – - undefined
Canada Disaster Management Institute
2022
AASW Accredited Mental Health Social Worker - undefined
2021
Schema Therapy Training - undefined
Schema therapy Institute
2021
Motivational Interviewing Training – Melbourne Health ACT Workshop – Melbourne Health - undefined
Bouverie Centre
2018
Masters of Organizational Leadership and Policy - Development
Monash University
2008
Frontline Management - undefined
Box Hill TAFE
2007
Certificate IV Workplace Training & Assessment - undefined
Swinburne University
2004
Post Graduate Certificate - Developmental Psychiatry
Melbourne University
2003
Bachelor of Social Work Degree - undefined
La Trobe University
2001
Certificate IV Community Service - Youth Child & Family - undefined
Box Hill TAFE
1999
Skills
- Supervision, consultation and performance management
- Social Work Processes
- Patient-Centered Care
- Crisis Intervention
- Therapeutic Services
- Constructive Feedback
Timeline
Chief Social Worker & Senior SW Clinician
Northern Health
01.2018 - Current
Senior Social Work Clinician
North, Team, Austin Health
01.2014 - 01.2018
Senior Manager
Villa Maria
02.2010 - 11.2011
Residential Rehabilitation Manager
Mental Illness Fellowship of Victoria
01.2007 - 02.2010
Senior Social Worker Clinician
CATT & ECATT
01.2005 - 01.2010
Senior Social Work Clinician
Primary, Health Team, Eastern Health
01.2005 - 01.2007
Senior Social Worker
Acute Care For The Elderly & ICU
01.2005 - 01.2007
Social Worker – Case Manager
Melbourne Health
01.2003 - 01.2005
Indigenous Mental Health Worker
Yarra Valley Community Health Services, Eastern Health
01.1997 - 01.2003
Driver’s License -
Disaster Management in Mental Health – - undefined
Canada Disaster Management Institute
AASW Accredited Mental Health Social Worker - undefined
Schema Therapy Training - undefined
Schema therapy Institute
Motivational Interviewing Training – Melbourne Health ACT Workshop – Melbourne Health - undefined
Bouverie Centre
Masters of Organizational Leadership and Policy - Development
Monash University
Frontline Management - undefined
Box Hill TAFE
Certificate IV Workplace Training & Assessment - undefined
Swinburne University
Post Graduate Certificate - Developmental Psychiatry
Melbourne University
Bachelor of Social Work Degree - undefined
La Trobe University
Certificate IV Community Service - Youth Child & Family - undefined
Box Hill TAFE
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