Summary
Overview
Work History
Education
Skills
References
Accomplishments
Timeline
Generic

Jenaiha Peckham

Wagga Wagga,Australia

Summary

Dynamic professional with extensive experience at Uniting Care Australia, excelling in workforce management and communication. Proven ability to enhance scheduling efficiency and improve service excellence. Skilled in problem-solving and quality assurance, I successfully onboarded new schedulers and managed complex rostering, ensuring optimal support for clients and staff alike. Organized Scheduler known for high productivity and efficient task completion. Expert in time management, resource coordination, workflow optimization, and adaptability. Ensuring seamless scheduling operations across various environments.

Overview

9
9
years of professional experience

Work History

Support Scheduler

Uniting Care Australia Home and Community Care
Glenfield Park, Australia
10.2021 - Current
  • 2IC to Workforce Lead (managing Scheduling Team)
  • Scheduling and phone taking for Riverina, Berrigan and surrounds, ACT, Goulburn and surrounds, Orange and surrounds, Broken Hill and surrounds
  • Scheduling Support Workers rosters and Facility/ Hub rostering
  • Answering large quantities of phone calls
  • Communicating with clients, support workers and coordinators.
  • Note taking/ data entry
  • Rostering within EA protocols
  • Entering Support Worker availabilities
  • Managing sick calls and ad hoc rostering
  • Quality, Safety and Risk Management reporting
  • Meals on Wheels order taking
  • Onboarding and training 5 new schedulers
  • Participating in trials, consultancy and company evolvement
  • Using AlayaCare, Microsoft Teams, Outlook, Webex Contact Center5

Cook

Giuseppe’s Restaurant and Bar
Wagga Wagga, Australia
05.2021 - 10.2021
  • Plating all entrees, main meals, pastas and pizzas
  • Packing takeaway meals successfully
  • Directing waitresses
  • Garnishing meals
  • Preparation for service
  • Cleaning and sanitizing down kitchen
  • Memorizing Italian language e.g., meal titles

Medical Receptionist

Riverina Medical and Dental Aboriginal Cooperation
Wagga Wagga, Australia
01.2016 - 01.2019
  • Opening and closing of practice
  • Greeting and checking in patients
  • Answering phones
  • Faxing and scanning of referrals, scripts and documents
  • Following up Medicare and billing of patients
  • Calling patient and confirming appointments daily
  • Advocating for patients
  • Triaging walk-in patients
  • Meeting all Doctors, Nurses and out of house Specialist wants and needs
  • Booking patients appointments
  • Daily emailing on Outlook
  • Maintaining an organised and clean workspace and environment

Education

Certificate 3 -

Business Administration

Fire Warden Training

Skills

  • Active listening
  • Communication
  • Computer Skills
  • Service excellence
  • Interpersonal Skills
  • Problem-solving
  • Time management
  • Workforce management
  • Quality assurance

References

  • Warren Lynch, Workforce Lead, Uniting Care Australia, 0448 462 434
  • Polly Lindon, Former Area Manager – Uniting Care Australia, 0405 916 047

Accomplishments

  • With Heart Excellence Awards finalist for the Respect Category
  • With Heart Excellence Awards finalist for the Team Category
  • With Heart Excellence Awards nominated for the Leadership Category

Timeline

Support Scheduler

Uniting Care Australia Home and Community Care
10.2021 - Current

Cook

Giuseppe’s Restaurant and Bar
05.2021 - 10.2021

Medical Receptionist

Riverina Medical and Dental Aboriginal Cooperation
01.2016 - 01.2019

Certificate 3 -

Business Administration

Fire Warden Training

Similar Profiles

CREATE PROFILE
Jenaiha Peckham