Jenan Hamad
Bankstown,NSW
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Detail-oriented medical receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff. Enthusiastic professional communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks. Reliable medical office professional offers many years of experience working in busy settings with high patient volumes.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Dr Feras Dental Center
Abu Dhabi , United Arab Emirates
06.2019 - 05.2020
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Performed data entry tasks related to billing and collections procedures.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Receptionist Administrator
Lumair Clinic
Abu Dhabi , United Arab Emirates
03.2018 - 02.2019
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Resolved customer complaints or answered customers' questions.
- Supported office security by following safety procedures and controlling access via reception desk.
- Managed office cleaning and sanitizing to comply with infection control protocols.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Screened and responded to emails, messages and other correspondence, freeing up senior management.
- Maintained office supply inventory and placed orders to meet demand.
- Handled diverse needs for clients in-person, by phone or through email.
- Obtained and processed payments from clients for products and services.
- Performed data entry and other administrative tasks to support departments.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
Engineer
Capriole Construction
Abu Dhabi , United Arab Emirates
01.2013 - 04.2013
- Developed and implemented engineering strategies to improve production efficiency.
- Created detailed designs for new products, components, and systems.
- Identified customer needs and developed solutions based on user feedback.
- Conducted research into the feasibility of product design plans.
- Analyzed customer requirements to determine project scope and objectives.
- Researched industry trends in order to identify potential areas of improvement.
- Performed calculations and simulations to analyze performance data.
- Documented all engineering activities according to established procedures.
- Generated reports summarizing engineering results for internal review.
- Participated in team meetings to discuss project progress updates.
- Maintained current knowledge of relevant technologies through continuing education courses.
- Reviewed customer complaints regarding product performance or functionality issues.
- Communicated with clients and coworkers about analysis results.
- Finished projects on time and within budget.
- Formulated plans using detailed drawings.
- Advised customers on use of products or services.
- Fulfilled orders by successfully planning, budgeting, and coordinating projects.
Engineer Trainee
Morgan Consulting Engineers Co.
Abu Dhabi , United Arab Emirates
07.2012 - 10.2012
- Fulfilled orders by successfully planning, budgeting, and coordinating projects.
- Generated engineering documentation and oversaw design projects.
- Avoided data loss by creating back-ups of programs.
- Advised customers on use of products or services.
- Researched feasibility, design or performance of components or systems.
- Completed regulatory documents concerning safety issues.
- Analyzed design or requirement information for equipment or systems.
- Formulated plans using detailed drawings.
- Determined design criteria or specifications.
- Prepared estimates and budgets.
- Finished projects on time and within budget.
- Communicated with clients and coworkers about analysis results.
- Used AutoCad to complete renderings of full project designs and individual components.
- Assessed relevant codes and made decisions in accordance with requirements.
- Produced designs under direction of professional engineers.
- Managed project design under direction of experienced engineering professionals.
- Created drawings to outline project steps.
- Attended professional development seminars to stay up-to-date on industry trends.
- Maintained accurate records of all engineering work completed.
- Identified potential risks associated with proposed designs or changes.
- Evaluated vendor proposals for quality assurance purposes.
- Ensured compliance with relevant regulations and codes of practice.
- Conducted research on new technologies and materials to improve current products.
Education
BBA - Engineering
Abu Dhabi University
AbuDhabi07-2012
Associate of Science - Information Technology
Sara Institution of Science & Technology
Abu Dhabi02-2012
Skills
- Medical Billing
- Insurance Verification
- Payment Collection
- Referral Verification
- Medical office administration
- Medical Terminology
- Records Management
- Outpatient Care
- Patient Relations
- Telephone Etiquette
- Microsoft Office
- Medical billing and coding
- Proficient in [Software]
- Office Administration
- Appointment Setting
- Reminder calls
- Insurance Claims
- Documentation
- Front Desk Operations
- Typing and filing
- Record processing
- Patient Scheduling
- AutoCAD certification
- Photoshop skills
- Multitasking Abilities
- Work Coordination
- Communication Strategies
- Customer Service
- Decision-Making
- Emotional Intelligence
- Active Listening
Languages
English
Professional
Arabic
Professional
Timeline
Medical Receptionist
Dr Feras Dental Center
06.2019 - 05.2020
Receptionist Administrator
Lumair Clinic
03.2018 - 02.2019
Engineer
Capriole Construction
01.2013 - 04.2013
Engineer Trainee
Morgan Consulting Engineers Co.
07.2012 - 10.2012
BBA - Engineering
Abu Dhabi University
Associate of Science - Information Technology
Sara Institution of Science & Technology
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