Jenarden Clarke-Jayan
Nedlands,WA
Summary
A versatile and dedicated current part-time student, with experience across customer service, production, and technical fields. Skilled in delivering exceptional service, managing hands-on tasks, and working collaboratively within fast-paced environments. Known for strong communication, problem-solving abilities, and attention to detail, with a proven ability to adapt to various roles and challenges. Seeking to leverage my diverse skill set in a customer-focused position where I can contribute to team success and provide high-quality service. Recreationally, I am a keen angler and rock climber.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Residential Roofer
Rooffixer Pty Ltd
05.2024 - 09.2024
- Conducted roof repairs and maintenance for residential and commercial properties, ensuring all repairs were performed to the highest safety and quality standards.
- Diagnosed roofing issues, including leaks, wear, and damage.
- Installed and replaced roofing materials, ensuring proper sealing, ventilation, and structural integrity.
- Worked in various weather conditions and on steep or high roofs, maintaining a focus on safety and risk mitigation.
- Collaborated with team members to ensure efficient project completion and customer satisfaction.
Cellar Technician
Thorn-Clarke Wines
01.2024 - 05.2024
- Facilitated wine production processes, ensuring adherence to the quality standards and guidelines set by the chief winemakers.
- Assisted with grape processing, fermentation, and aging, contributing to the creation of high-quality wines.
- Operated cellar equipment, including pumps, filters, and tanks, ensuring all machinery was functioning correctly and safely.
- Collaborated closely with the winemaking team to monitor the progress of batches and ensure consistent quality.
- Maintained a clean and organized cellar environment, ensuring compliance with safety and health regulations.
Night Sorter
Australia Post
09.2022 - 04.2023
- Handled incoming and outgoing mail, ensuring timely and accurate delivery, while maintaining organization and attention to detail.
- Assisted in maintaining stock levels, preparing shipments, and resolving issues with customer packages.
- Worked independently and as part of a team to meet operational targets and uphold high customer service standards during non-standard hours.
- Supported other team members with workload management and troubleshooting issues, ensuring a smooth operation.
Customer Experience Leader
Mcdonalds
01.2020 - 02.2023
- Delivered high-quality customer service, ensuring customers' needs were met promptly and professionally.
- Worked collaboratively with a diverse team to maintain smooth operations in a fast-paced environment.
- Managed cash register and processed payments accurately, ensuring smooth customer transactions.
- Contributed to maintaining store cleanliness and food safety standards.
- Trained new team members on company procedures and customer service best practices.
Education
Shenton College
Shenton Park, WA11-2021
Skills
Customer Service: In-person, phone, and email support; conflict resolution; POS systems
Teamwork: Collaborating in diverse, fast-paced teams
Attention to Detail: Ensuring high-quality results and accuracy
Certification
White Card,
Working at Heights
Timeline
Residential Roofer
Rooffixer Pty Ltd
05.2024 - 09.2024
Cellar Technician
Thorn-Clarke Wines
01.2024 - 05.2024
Night Sorter
Australia Post
09.2022 - 04.2023
Customer Experience Leader
Mcdonalds
01.2020 - 02.2023
Shenton College
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