Jenayah Loveday
Shalvey ,NSW
Summary
Proven professional with a track record of enhancing customer satisfaction and streamlining operations at Brofun. Excelled in problem-solving and relationship building, achieving efficient, time-sensitive deliveries. Skilled in package handling and fostering team collaboration, I consistently improved service quality and operational efficiency.
I completed my cert III in retail, love working with new people and seeing new customers everyday
Overview
9
9
years of professional experience
1
1
Certification
Work History
Courier
Brofun
10.2023 - Current
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Operated vehicle safely in highly congested areas with no traffic violations.
Warehouse Worker
TJX
12.2022 - 10.2023
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Consistently lifted materials weighing as much as Number pounds.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Warehouse Worker
Dhl
09.2020 - 12.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Crew Trainer
McDonald’s Arndell Park
11.2019 - 09.2020
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Maintained current knowledge of all team position requirements.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
Childcare Educator
Kiddie Early Learning Centre
01.2019 - 11.2019
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
- Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
- Communicated with parents and other staff about student progress.
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Established a safe, secure, and inclusive classroom setting where all children felt welcomed and valued.
- Communicated with children's guardians about daily activities, behaviors and related issues.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
Crew Member
McDonald’s Minchinbury
Minchinbury Nsw
03.2016 - 01.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
Education
Year 10 Certificate -
Plumpton High School
Sydney, NSWCertificate III - Retail
McDonald’s
Sydney, NSWSkills
- Attention to detail
- Problem-solving
- Working independently
- Customer service
- Time management
- Excellent driving skills
- Package handling
- Valid Driver's license
- Decision-making
- Relationship building and rapport
- Time sensitive deliveries
- Heavy lifting
- Package pickup and delivery
- Package delivery and Pick-up
- Loading and unloading
- Document management
- Handheld scanning devices
- Smartphone usage
- Item tracking
Certification
Certificate III in retail
Timeline
Courier
Brofun
10.2023 - Current
Warehouse Worker
TJX
12.2022 - 10.2023
Warehouse Worker
Dhl
09.2020 - 12.2022
Crew Trainer
McDonald’s Arndell Park
11.2019 - 09.2020
Childcare Educator
Kiddie Early Learning Centre
01.2019 - 11.2019
Crew Member
McDonald’s Minchinbury
03.2016 - 01.2019
Year 10 Certificate -
Plumpton High School
Certificate III - Retail
McDonald’s