Open To Work
Hi, I’m
Jency Reji
Kingswood, SA
Work Preference
Summary
Proactive and adaptable professional with proven experience in IT consulting, client relationship management, and customer service across healthcare, insurance, and education industries. Known for problem-solving, system optimisation, and customer engagement, with a demonstrated ability to deliver results under pressure.
Overview
3
years of professional experience
Work History
Visual CareAdelaide
Technical Helpdesk Consultant
02.2025 - Current
Job overview
- Delivered comprehensive technical support to enhance customer satisfaction and resolve user issues.
- Facilitated secure and efficient system usage for healthcare staff through comprehensive technical support.
- Supported defect identification and meticulously documented issues to ensure effective resolution and timely escalation to engineering and product teams.
- Engaged with diverse stakeholders to convey product information and ensure alignment on technical requirements.
My Plan ManagerAdelaide
Client Relationship Consultant
07.2024 - 02.2025
Job overview
- Established and maintained effective client relationships, ensuring high levels of satisfaction and retention.
- Executed processing of invoices and service agreements to ensure timely financial transactions.
- Conducted in-depth assessments to align services with NDIS plan goals.
- Managed budgets and allocations, ensuring compliance and accuracy.
- Addressed complex client issues with empathy and strategic problem-solving skills.
AnglicareSA Residential Aged CareSA
Hospitality Worker
07.2023 - 07.2024
Job overview
- Assisted with services-promoting nutritional health for residents in home care.
- Collaborated with healthcare professionals to support individualized care plans for residents.
- Monitored and reported changes in residents' health status to nursing staff promptly.
- Implemented feedback from residents and families to improve service quality and satisfaction.
Medibank AHMAdelaide
Customer Solutions Specialist
11.2022 - 07.2023
Job overview
- Facilitated issues regarding client data security and account management to enhance overall protection and satisfaction.
- Handled inbound/outbound service calls with professionalism.
- Oversaw maintenance of accurate customer records and timely account updates.
- Partnered with internal teams to deliver seamless service.
Education
University of South Australia
Master of Information System Management from IT (Enterprise Management)
07.2024
University Overview
Mahatma Gandhi UniversityIndia
Bachelor of Arts from English Literature
08.2021
University Overview
GPA: 80%
Skills
IT Consulting & Technical Support
CRM & Database Management
Cybersecurity Awareness & Support
Process Improvement
Customer Service & Relationship Management
CRM & Helpdesk Tools: Salesforce, HubSpot, Freshdesk
Project & Workflow Tools: Jira, Asana
Productivity Tools: Microsoft Office Suite, Google Workspaces
Documentation tool: Confluence
Languages
English – Fluent
Malayalam – Fluent
Hindi – Intermediate
Timeline
Technical Helpdesk Consultant
Visual Care
02.2025 - Current
Client Relationship Consultant
My Plan Manager
07.2024 - 02.2025
Hospitality Worker
AnglicareSA Residential Aged Care
07.2023 - 07.2024
Customer Solutions Specialist
Medibank AHM
11.2022 - 07.2023
University of South Australia
Master of Information System Management from IT (Enterprise Management)
Mahatma Gandhi University
Bachelor of Arts from English Literature