Jeneffer Castro
Claremont Meadows,NSW
Summary
- Extremely motivated and passionate in whatever I choose to do strong interpersonal and communication skills and know how to handle and deal with different kinds of people and circumstances.
- Equally effective in working independently and in cooperation with others.
- To obtain part-time employment, I would a rewarding and challenging job that only involves my previous skills, but will hopefully help me acquire some new ones
Overview
23
23
years of professional experience
Work History
Shop Assistant
Anglicare Op Shop
04.2023 - Current
- Completed daily tasks accurately and on time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Remained calm and composed in tense situations involving angry or upset customers.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled customer returns according to company policies, ensuring a fair resolution for all parties involved.
Personal Carer
Private Carer
04.2015 - Current
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support during difficult times, offering companionship and empathy to enhance mental wellbeing.
- Facilitated activities of daily living such as grooming, dressing, and personal hygiene for increased self-esteem and confidence among patients.
- Provided safe mobility support to help patients move around personal and public spaces.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Customer Service Assistant Call Operator
Globe Customer Care Centre
04.2014 - 02.2015
- Resolution of customer enquiries, complaints and billing errors utilising problem solving techniques.
- Negation with customers in the setting of disputes and misunderstandings.
- Coordination of transfers of service and request for telephones service installations , changes and removals without unacceptable delays.
- Analysis of customer correspondence and initiation of changes to resolve problems.
- Posting of telephone subscribers request on a daily basis.
Call Centre Representative
Phil-am Life Insurance Agency Company Inc.
09.2013 - 03.2014
- Answer customers questions regarding their insurance account
- Answer incoming calls within allotted time in a professional, courteous and friendly manner
- Efficiently locate 50 customer account, confirm customer contact information and update as necessary
- Accurately enter, update and verify customer demographic information
- Schedule, reschedule, cancel and confirm appointments and follow up on “no shows” using the Practice Management system
- Document details of each customer interaction that includes reason for call, summary of call and call resolution prior to close of call
- Provide recap of call, appointment information and topics discussed to ensure questions and concerns were appropriately addressed
- Research any concerns or questions that were unanswered during the call and communicate expected timeframe for follow up call
- Follow up with customer on unanswered questions or concerns in allotted time frame to provide resolution or communicate if more time is needed.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Medical Clerk
Dra, Glory Somera - Real M.D
03.2011 - 07.2013
- Performed patient services, such as answering the telephone or assisting patients with financial or medical questions.
- ability to complete appropriate request forms and electronic screen.
- Ability to process maintain , compile and report patient information for health requirements and standards.
- Skilled in using computer , photo copier, fax machine and other office equipment.
- Scheduled and notified patients of follow uo appointments and referrals.
- Maintain confidentiality of all information and supported patients privacy, patients rights and safety.
Retail Assistant Specialist
Globe Telecom Inc.
01.2009 - 01.2011
- As retail Specialist I am in charge on handling the following prepaid and postpaid function responsibilities.
- from liner who gives subscribes assistance and information regarding inquired of the new promo for prepaid or post subscriptions
- To do sales related function such ae telemarketing for postpaid, follow-ups and maintaining database.
- To assist in the processing of application for postpaid including system checking , evaluation and encoding of application.
- To do some cashiering function such as preparation of cashiers reports at the end of the day.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Elderly Caregiver
Saint Vincent's Home Inc.
01.2008 - 01.2009
- Offered companionship and kindness to elderly patients.
- Maintained clean, safe and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Assisted disabled clients to support independence and well-being.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
Child Care Assistant
Home Of Hope. Inc.
01.2007 - 12.2007
- Managed safety and security of all children under care.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Worked with children individually and in groups to teach social, communicative and problem-solving skills.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Provided continuous supervision to children during indoor and outdoor activities to maintain safe learning and playing environments.
- Prepared and served nutritious and healthy meals and snacks.
- Kept areas clean, organized and stocked, and sanitized surfaces and toys each time frame.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Bathed , dressed and help with teeth brushing to promote healthy personal hygiene and good oral health,
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions.
Secretary's Assistant
SBF Ice Plant Inc.
02.2003 - 12.2005
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Education
Statement of Attainment in Medical Pack
Tafe NSW
1587 Forest Road Orange NSW 280008.2018
Certificate Digital Skills
TAFE NSW
51 Wentworth Rd, Strathfield NSW 213504.2018
Certificate Digital Skills TDP-N400V01
TAFE NSW
51 Wentworth Rd. Strathfield NSW 213504.2018
English Conversation Classes
Max Webber Library
Blacktown, NSW12.2017
Certificate in Child Care
Mary Pauline's Healthcare International , Inc,
Bacolod City Negros Occidental, Philippines 12.2016
Statement of Attainment in Laboratory Test & Proc.
TAFE NSW
Alpha St. Blacktown NSW 214811.2016
Certificate III Spoken & Written English
Macquarie Community College
125 Main St, Blacktown NSW 214809.2016
Certificate in Child Care
Mary Pauline's Healthcare International , Inc
Bacolod City, Negros Occidental Philippines 12.2006
Certificate in Elderly Care/ Specials Needs
Mary Pauline's Healthcare International , Inc.
Bacolod City , Negros Ocidental Philippines 11.2006
Caregiver
Mary Pauline's Healthcare International, Inc.
Bacolod City, Negros Occidental Philippines06.2006
Computer Secretary
La Salle College - Victorias
Victorias City , Negros Occidental, Philippines 03.2002
Skills
- Effective Customer Service
- Healthcare Customer Service
- Call Centre Customer Service
- Keen team player, with the ability to work independently
- Quick thinker with the ability to work under pressure and meet deadlines
- Excellent problem-solving skills
Additional Information
Seminar and Trainings:
- Accuracy and efficiency: Application of Technology in the health care system
Given by Arelano University College of Nursing
Legarda Manila , Philippines
March 2011
- Adapting continuous quality improvement in healthcare practice
Given by Arelano University College of Nursing
Legarda Manila, Philippines
March 2011
Basic First Aid and Basic Life Support -Cardio Pulmonary Resuscitation (BFA and CPR)
Given by Mary Pauline's Healthcare International , Inc.
Bacolod City, Negros Occidental Philippines
Referees
Delia Velasco
Mobile no. 0412 456 437
Email add: deliav07@hotmail.com
Diane Lim
Teacher
Mobile no. 0400658686
Email add: mangdabat@gmail.com
Lorelie Mclannen
Caregiver
Mobile no. 04786556614
Email Add: Sydneymclannen79@gmail.com
Leonida Lane
Mobile no. 0455290621
lealane.au@gmail.com
Timeline
Shop Assistant
Anglicare Op Shop
04.2023 - Current
Personal Carer
Private Carer
04.2015 - Current
Customer Service Assistant Call Operator
Globe Customer Care Centre
04.2014 - 02.2015
Call Centre Representative
Phil-am Life Insurance Agency Company Inc.
09.2013 - 03.2014
Medical Clerk
Dra, Glory Somera - Real M.D
03.2011 - 07.2013
Retail Assistant Specialist
Globe Telecom Inc.
01.2009 - 01.2011
Elderly Caregiver
Saint Vincent's Home Inc.
01.2008 - 01.2009
Child Care Assistant
Home Of Hope. Inc.
01.2007 - 12.2007
Secretary's Assistant
SBF Ice Plant Inc.
02.2003 - 12.2005
Statement of Attainment in Medical Pack
Tafe NSW
Certificate Digital Skills
TAFE NSW
Certificate Digital Skills TDP-N400V01
TAFE NSW
English Conversation Classes
Max Webber Library
Certificate in Child Care
Mary Pauline's Healthcare International , Inc,
Statement of Attainment in Laboratory Test & Proc.
TAFE NSW
Certificate III Spoken & Written English
Macquarie Community College
Certificate in Child Care
Mary Pauline's Healthcare International , Inc
Certificate in Elderly Care/ Specials Needs
Mary Pauline's Healthcare International , Inc.
Caregiver
Mary Pauline's Healthcare International, Inc.
Computer Secretary
La Salle College - Victorias
Similar Profiles
TIFFANY TJANDRATIFFANY TJANDRA
Retail Assistant at Anglicare Op ShopRetail Assistant at Anglicare Op Shop
Farnaz GanjiFarnaz Ganji
Volunteer at Anglicare Op ShopVolunteer at Anglicare Op Shop
SEBA NAKADSEBA NAKAD
Van Driver at Anglicare Op Shops Factory OutletVan Driver at Anglicare Op Shops Factory Outlet
Annette RobsonAnnette Robson
Claims Consultant at IAGClaims Consultant at IAG
Mohan Dudhi RaghupathyMohan Dudhi Raghupathy
Traffic Controller at Retro TrafficTraffic Controller at Retro Traffic