Jenelle Farrow
Connells Point, Sydney,NSW
Summary
I’m hardworking, reliable, honest, organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Extensive customer service experience with comprehensive understanding of customer needs and sales strategies for client base growth and retention. Innovative designer with talent for creating unique looks that inspire customer confidence.
I have taken on multiple different roles and through years of training and face to face customer service, I find myself easily adaptable to any work environment and have the ability and willingness to learn new skills and take on new challenges.
Overview
14
14
years of professional experience
Work History
Sales Brand Ambassador
Zoetis
Sydney, NSW
07.2022 - Current
- Developed strong relationships with store managers to secure prime merchandising locations for increased visibility.
- Optimized sales presentations by utilizing persuasive storytelling techniques that resonated with diverse customer segments.
- Increased customer loyalty through personalized sales interactions, providing expert product knowledge and recommendations.
- Boosted sales performance by conducting engaging product demonstrations and communicating key brand benefits to customers.
- Accelerated sales growth through strategic upselling techniques that highlighted complementary products or upgrades.
- Provided exceptional customer service, addressing concerns and ensuring satisfaction with purchased products.
- Attended trade shows and industry events to expand professional network and promote brand awareness among potential clients.
- Trained new Sales Brand Ambassadors on company policies, product knowledge, and effective selling techniques.
- Worked with team to achieve sales goals for products.
- Greeted customers warmly and pleasantly answered inquiries.
- Maintained knowledge of current promotions and product features.
- Engaged customers to communicate key product features.
- Established and maintained positive relationships with customers.
- Demonstrated products to customers to illustrate features, advantages and benefits.
Receptionist Supervisor
The Animal Pharmacy
North Ryde
01.2021 - 07.2023
- Arranged orders to be dispensed by Pharmacist and contributed to packing and labelling before being shipped off.
- Ordered all stock, supplies and medication for the Pharmacy.
- Primary role of entering all posted prescriptions by Vets and Clients into the software FRED.
- Managed phone system effectively, directing calls appropriately to minimize disruptions in the workplace.
- Handled sensitive information discreetly, maintaining strict confidentiality while performing daily tasks and attending to client needs.
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing client concerns promptly.
- Ensured timely completion of administrative tasks, maintaining accurate records and documentation for the organization.
- Maintained an orderly workspace, keeping supplies well-stocked and ensuring cleanliness throughout common areas such as waiting rooms or lobbies.
- Streamlined office processes for increased efficiency by implementing new organizational systems and procedures.
- Developed strong relationships with clients, providing exceptional customer service to promote loyalty and repeat business.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Monitored front areas so that questions could be promptly addressed.
Store Manager
Victoria’s Secret / Valiram
Sydney Airport, Qantas Domestic T3
05.2017 - 01.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Cosmetic Counter Manager
Benefit Cosmetics
Sydney Airport, Domestic T2 - International T1
06.2012 - 04.2017
- Organised Quick and efficient makeup application/ eyebrow sculpting,shaping and/or tinting appointments.
- Conducted regular performance reviews for staff members, identifying areas for improvement and implementing appropriate coaching strategies.
- Organized in-store events to showcase new products, driving sales growth and increased brand awareness.
- Enhanced customer satisfaction by providing personalized consultations and product recommendations.
- Managed inventory levels effectively, ensuring the availability of best-selling products at all times.
- Attended continuous team leader role training.
- Conducted new team member interviews and screening process for new employees.
- Regularly evaluated team and business performance against KPIs, ensuring targets were met or exceeded.
- Executed floor plans and Visual Merchandising.
Dental Front Office Receptionist
Smile Dental
Hurstville, NSW
01.2010 - 06.2012
- Scheduled all patient appointments and staff rosters/ meetings through Praktika software.
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
- Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
- Helped patients complete necessary medical forms and documentation.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Provided exceptional customer service through a warm and welcoming demeanor, promptly addressing patient inquiries and concerns.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Education
Graduate Certificate - Spray Tan Application/ Product Knowledge
Divine Tanning
Sans Souci, NSW11.2010
Certificate IV - Beauty Therapy & Makeup
Artistry of Makeup
Hurstville, NSW10.2010
Skills
- Brand Awareness
- Reliable
- Work well with new challenges and under pressure
- Sales Presentations
- Competitor Analysis
- Sales Training
- Technical Sales Support
- Trade show representation
- Goal-Oriented
- Customer Engagement
- Persuasive Selling
- Performance Tracking
- Creative Thinking
- Public Speaking
- Team Player
- Relationship Building
- Product Education
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Critical Thinking
- Decision-Making
- Flexible Schedule
- Product Research
- Merchandise Sales
- Product Recommendations
Timeline
Sales Brand Ambassador
Zoetis
07.2022 - Current
Receptionist Supervisor
The Animal Pharmacy
01.2021 - 07.2023
Store Manager
Victoria’s Secret / Valiram
05.2017 - 01.2021
Cosmetic Counter Manager
Benefit Cosmetics
06.2012 - 04.2017
Dental Front Office Receptionist
Smile Dental
01.2010 - 06.2012
Graduate Certificate - Spray Tan Application/ Product Knowledge
Divine Tanning
Certificate IV - Beauty Therapy & Makeup
Artistry of Makeup