- Dance
- Pilates
- Music
Jenelle Pike
Moruya
Summary
Senior administration professional with solid experience in office management, process optimisation, and stakeholder engagement. Keen interest in improving systems & processes to support seamless operations and deliver consistent results. Known for reliability, adaptability in dynamic environments and commitment to quality.
Overview
20
20
years of professional experience
Work History
Senior Administration Officer
Grand Pacific Health
11.2018 - Current
- Provision of receptionist duties and meeting and greeting of clients.
- Implementation of appropriate systems to support the day-to-day operations of the Moruya office.
- Provision of support and advice regarding administrative processes and policies to administrative staff at other sites.
- Provision of high level administration support to several program streams.
- Support the Service Delivery teams with diary, travel, accommodation and transport arrangements as required
- Work with each program stream to coordinate operational requirements for meetings and events
- Coordinate and manage payments, creation of invoices and submission of claims to Medicare
- Maintenance of client data bases including uploading of confidential documentation and appropriate destruction of material
- Provide assistance with the orientation/induction of newly employed staff members or contractors.
- Maintain client information on clinical information software ensuring adequate training is provided to appropriate staff members and provide support on an ongoing basis.
- Process all incoming referrals for the Medicare Mental Health Centre
- Assist all team members with general office administration and ad-hoc requests
- Maintain communication, information and security systems within the office
- Manage incoming correspondence to determine priorities, take independent action where appropriate or refer matters to relevant staff
- Contribute to developing a culturally safe workplace for Aboriginal employees and clients
- Participate in organisation-wide, site based and team meetings and collaborative planning activities
- Contribute to the continuous improvement of systems and processes ensuring services meet professional and industry standards
- Work Health and Safety responsibilities
- Equity and diversity responsibilities
- Experience in managing consumers with mental health difficulties.
Front Office Receptionist
Dolphin Beach Holiday Park
11.2016 - 02.2018
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Processed shop sales, managed activity bookings, and provided information on local tourist attractions
- Utilized a computerized reservation system (RMS) to make reservations and generate daily reports
- Administered payroll using MYOB, handled cash transactions and completed banking.
- Maintained clean reception area to promote a positive and professional environment for guests.
- Independently managed opening and closing procedures, demonstrating reliability and strong work ethic.
Accounts Administrative Assistant
Queen Street Medical Centre
06.2015 - 10.2016
- Extensive involvement in the administrative set up of the organisations new financial software
- Provision of payroll to all administrative staff, Managers and GP's
- Developed company documentation such as payroll details forms, leave forms and timesheets
- Reconciled incoming and outgoing expenses
- Conducted accounts payable and receivable functions
- Completed banking of all takings for the surgery
- Liaised closely with the organisations accountant and Practice Manager to achieve objectives
- Assisted in the organisations end of month financial procedures
- Performed transfers of funds between organisational accounts
Finance Administration Officer
Southern NSW Medicare Local Limited
01.2013 - 07.2015
- Provision of high level administrative support to the Chief Financial Officer and Finance Department
- Management of the CFO's appointment diary
- Development of meeting agendas
- Minute taker for 3 committees of the board
- Coordinated the execution and records of official government funding contracts
- Assisted in the development and review of policies and procedures for the finance team in consultation with the management team
- Maintained the finance team calendar
- Reviewed bulk payments prior to processing for any anomalies and / or errors
- Assisted in entering and compiling data for reporting in accordance with funding requirements
- Responded to finance enquiries via telephone and email, directing calls appropriately
- Completed travel and venue bookings as required
- Accurately entered data and maintained financial and organisational databases
- Undertook research of information and participated in projects
- Assisted in the effective and timely management of accounts payable functions of the organisation
- Established and maintained solid client relationships with internal and external stakeholders
- Provided effective and timely management of Tuross Surgery GP accounts payable functions requiring high levels of attention to detail and accuracy
- Assisted the After Hours Project Officer and Healthy Workers Project Officer with program administration
- Accurately maintained the asset register of the organisation
- Ensured all payments were made in line with the delegations policy
- Assisted in the timely and accurate preparation of financial and budget reports as required
- Assisted with and maintained accurate financial transactions in accordance with financial policies, legislation and contractual obligations
- Ensured efficient retrieval of records during audits
- Maintained filing systems and archives for the finance department including all program funding contracts
- Contributed to the continuous improvement of the finance departments activities by regularly reviewing, adapting and developing processes to meet organisational requirements
- Prepared, printed and distributed papers for all finance and audit committee meetings
- Uploaded all financial documentation to the company intranet and government portal
Office Administration Manager
Flooding Solutions Advisory Group
02.2011 - 03.2012
- Provided administrative support to 2 directors
- Issued all general correspondence for both directors in addition to managing the technical directors inbox
- Kept track of all jobs and communicated between the technical director, Marketing/Sales Director and our manufacturer to ensure timely delivery of products and services to the client
- Attended weekly work in progress meetings and conference calls and recorded meeting points
- Assisted in the development, update & improvement of company procedures and product manuals in consultation with the directors and accounts manager
- Completed all interstate travel and accommodation bookings for both directors
- Assisted with accounts receivable functions such as issuing invoices, contacting clients regarding overdue payments, and keeping track of payments received
- First point of contact for all company enquiries via telephone including screening calls & directing enquiries as appropriate
- Liaised with external stakeholders regarding project details and requests for information
- Ordered job components & arranged for components to be couriered to job sites
- Liaised closely with the off-site manufacturer regarding component fabrication and delivery times
- Liaised with contractors, provided project briefs; collected & supplied necessary paperwork in line with the building code of practice
Business Manager
South Coast Ford
12.2009 - 01.2011
- Responsible for all finance, insurance & aftermarket sales, enquiries and associated processes
- Communicated the outcome of applications to the Financial Controller and clients involved
- Established & maintained close working relationships with 3 financiers
- Collected and collated relevant information and documentation to support loan applications
- Maintained confidentiality with respect to private financial and personal information collected from customers
- Accurately entered data and prepared finance paperwork to strict compliance requirements to ensure prompt settlement
- Coordinated the scheduling of all outgoing vehicles to ensure efficient and smooth delivery operations
- Logged information & prepared end of month reports for all finance and insurance sales and referrals
- Responded to phone enquiries and took messages
- Maintained filing systems both physical and computer based
- Upheld legislative requirements
- Attended sales and product training for accreditation purposes
Administration & Buying Assistant
Bras N Things
04.2008 - 11.2009
Administration Assistant - HR Department
Bras N Things
08.2005 - 03.2008
Education
CPR Update
St John Ambulance
12-2024
Client Aggression
Davange Training
05-2023
First Aid
St Johnn Ambulance
04-2022
TAFE NSW
NSW03-2020
QPR Gatekeeper Training
Lifeline South Coast09-2019
Advanced Minute Taking Workshop -
National Institute of Business Management
03.2015
Microsoft Excel 2010 intermediate -
Learning Seat Online
10.2014
Internal Consulting Skills Workshop -
Australian Human Resources Institute
10.2013
Office Skills - CT1017-14 -
Macarthur Community College
Prestons, NSW04.2003
Skills
- Sound interpersonal and relationship building skills
- 20 years Administration industry experience
- Experience in MBS claims & billings
- Proficient multi-tasker
- Strong understanding & commitment to maintaining privacy & confidentiality
Relevant Qualifications
- 03/01/15, Advanced Minute Taking Workshop, National Institute of Business Management
- 10/01/14, Microsoft Excel 2010 intermediate, Learning Seat online
- 04/01/14, Workplace Bullying, Work Health and Safety
- 10/01/13, Internal Consulting Skills Workshop, Australian Human Resources Institute
- 04/01/03, Office Skills - CT1017-14, Macarthur Community College, Prestons NSW
- 01/01/98, Higher School Certificate, Robert Townson High School, Raby NSW
Attributes
- Keen and willing to undertake professional development
- Positive 'can do' attitude towards work
- Mindful of the need for tact and diplomacy when dealing with sensitive matters
- Dedicated to the virtues of honesty, reliability, integrity and responsibility
- Polite, courteous and friendly disposition
Interests
Timeline
Senior Administration Officer
Grand Pacific Health
11.2018 - Current
Front Office Receptionist
Dolphin Beach Holiday Park
11.2016 - 02.2018
Accounts Administrative Assistant
Queen Street Medical Centre
06.2015 - 10.2016
Finance Administration Officer
Southern NSW Medicare Local Limited
01.2013 - 07.2015
Office Administration Manager
Flooding Solutions Advisory Group
02.2011 - 03.2012
Business Manager
South Coast Ford
12.2009 - 01.2011
Administration & Buying Assistant
Bras N Things
04.2008 - 11.2009
Administration Assistant - HR Department
Bras N Things
08.2005 - 03.2008
Office Skills - CT1017-14 -
Macarthur Community College
CPR Update
St John Ambulance
Client Aggression
Davange Training
First Aid
St Johnn Ambulance
TAFE NSW
QPR Gatekeeper Training
Advanced Minute Taking Workshop -
National Institute of Business Management
Microsoft Excel 2010 intermediate -
Learning Seat Online
Internal Consulting Skills Workshop -
Australian Human Resources Institute
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