Summary
Overview
Work History
Education
Skills
Computer Skills
Key Assets
EXTRA CURRICULAR ACTIVITIES
References
Timeline
Generic

JENELLE WILSON

MOOROODUC,Australia

Summary

A self-motivated, organised and knowledgeable professional dedicated to utilising well honed administrative and customer service skills to complete assigned tasks accurately and thoroughly. With a focus toward quality within established processes and procedures to contribute within a significant role in a prominent organisation, ensuring to display mindfulness, resourcefulness and confidence to achieve outstanding outcomes with a positive attitude in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Assistant Manager (2IC) Client Services

Cell Care Australia (Stem Cell Biobank)
10.2016 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Manages a large quantity of incoming calls, emails from customers, supplies and staff.
  • Cultivates and maintains working relationships with key stakeholders in hospitals in a professional and highly compliant environment to sustain good reputation among the organisation and wider industry
  • Assists others through mentorship and training, providing a clear onboarding pathway for staff members to successfully contribute to the overall outcomes of the business
  • Reviews the accuracy or preciseness of information required for all transactions in internal spreadsheets and reports on an ongoing basis
  • Demonstrates management skills in organising and prioritising assigned work and schedules to accommodate multiple demands, turnaround time requirements, and commitment in a deadline-driven environment
  • Consistently reaches and exceeds expectations and key performance indicators as both an individual, and as part of a high-performance team, maintaining a positive and respectful attitude in a team environment
  • Displays professionalism and understanding to handle discreet and sensitive client information, understanding, and upholding any privacy or confidentiality agreements with clients.

Department Manager (Saddlery)

Pakenham Produce and Saddlery
02.2013 - 10.2016
  • Professionally represented the organisation in a manner that maintains and expands positive relations with key customers, suppliers, and the general public
  • Contributed to achieving a strong performance culture by developing and implementing policies, procedures, and best practices aligned with the strategic plan to address staff and department issues affecting business performance
  • Acted as a person of authority, calling on extensive professional knowledge to provide other staff members with professional and legislative based information and understanding when called upon
  • Provided consistent research and education to ensure a holistic knowledge of the requirements of social media management and engagement across a large audience
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Education

Diploma of Business Management -

Swinburne University of Technology

Certificate III Retail Operations -

Integrated Training

Skills

  • Problem Solving
  • Team Collaboration
  • Adaptable and Flexible
  • Customer/Client relations
  • Administrative Support
  • Multitasking
  • Excellent Communication
  • Document Preparation

Computer Skills

  • Microsoft Office
  • Salesforce
  • MYOB
  • CRM Database

Key Assets

Exceptional Communication Skills: Possesses Strong interpersonal, written and verbal communication skills, ensuring effective communication with stakeholders.


Relationship Management: Demonstrates a remarkable skill set to to address customer needs and resolve issues while cultivating and managing long lasting relationships with business stakeholders, internal and external teams, senior management at all levels from various cultural backgrounds. 


Accountability and Responsibility: Exhibits poise in acknowledging and corrects mistaking timely and directly conducts activities in an ethical and dependable manner, while driving compliance to policies and procedures, ensuring to meet productivity standards, deadlines, and work schedules.


Unconventional Thinker: Efficiently applies a unique, imaginative mindset and uses multiple perspectives to help create new systems, meet deadlines and incorporate innovations in the workplace, increasing operational productivity and performance. 


Team Engagement: Passionate and committed towards the team by consistently bringing reliability and providing sound performance, collaborative organisation and consistent quality work to support operational goals and meet project objectives.


EXTRA CURRICULAR ACTIVITIES

Social Committee Member 

  • Collaborated with committee members to plan and execute diverse workplace and offsite activities aimed at fostering team cohesion.
  • Organised events to enhance staff engagement and strengthen interpersonal relationships within the organisation.
  • Contributed creative ideas to promote a positive and inclusive workplace culture.


Equestrian Rider and Coach

Memberships: Equestrian Australia, Westernport Equestrian Association, Berwick Dressage Club

  • Actively involved in equestrian sports as a rider and coach
  • Demonstrated leadership skills through coaching and mentoring fellow riders
  • Engaged in community activities within the equestrian clubs, fostering a sense of camaraderie among members

References

Brent Dennison  

Cell Care Australia 

Former CEO

Phone: 0447 048 824

Email: brdennison@gmail.com


Rachel Romer 

Cell Care Australia 

Client Services Manager

Phone: 0408 106 618

Email: rachel.romer@cellcare.com.au

Timeline

Assistant Manager (2IC) Client Services

Cell Care Australia (Stem Cell Biobank)
10.2016 - Current

Department Manager (Saddlery)

Pakenham Produce and Saddlery
02.2013 - 10.2016

Diploma of Business Management -

Swinburne University of Technology

Certificate III Retail Operations -

Integrated Training

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JENELLE WILSON