Jenene House
Parkes
Summary
I am a self-motivated professional with more than 20 years of experience working within Transport for NSW. I am highly organised with meticulous attention to detail and have developed and honed my skills in leading behavioural change campaigns over the past 10+ years. I am a proponent of the Safe Systems approach with demonstrated success leading teams to deliver a range of road user safety projects across West Region.
Overview
29
29
years of professional experience
Work History
Associate Community & Safety Partner
Transport for NSW
01.2021 - Current
- Engaging with regional community groups, councils, and other government departments, service providers and operators to gain insight into local transport needs and issues
- Develop and deliver evidence-based road safety behavioural projects
- Provide technical advice and assessments to local councils through attendance of Local Traffic Committee meetings
- Develop and deliver road user safety behavioural programs according to West Region ‘Bids’ including Drink and Drug Drive, Child Restraints, Speed, Fatigue, Driver Distraction, Young and Older Drivers, Pedestrian, Motorcycle, and Bicycle Safety, Heavy Vehicles
- Project Manager for West Region Safety Around Schools and Drink and Drug Drive programs leading teams across the region in project delivery outcomes
- Inform and assist local councils with the Local Government Road Safety Program (LGRSP) including recruitment, onboarding, and training of Road Safety Officers (RSO’s)
- Oversight of council project funding, evaluation, and monitoring to align with the LGRSP guidelines
- Develop and deliver road user safety behavioural programs including leading the regions Safety Around Schools program teams
- Encourage and assist local government with Transport strategically aligned funding submissions including Active Transport infrastructure grants, Transport Access Regional Partnerships proposals
- Collaborate with customers, communities, and key stakeholders to inform decision making and delivery of transport solutions throughout the region
- Coordinate relevant transport and customer data analysis to identify and understand local transport issues
- Deliver and manage technical advice to internal and external stakeholders concerning safety and transport network performance
- Proactively collaborate with other TfNSW divisions and branches to provide the voice of our communities to inform plans, programs, and customer engagements
Road User Safety Project Officer
Transport for NSW
01.2017 - 01.2021
- Develop and deliver regional strategic community road safety education and enforcement projects
- Engage community and key stakeholders across the regional network by consultation, public forums, and the creation of targeted road user safety campaigns
- Build and sustain relationships with internal and external stakeholders, customers, and community groups to deliver regional and local road safety programs across the region
- Development and delivery of evidence based strategic road safety projects that demonstrate the priorities of TfNSW and the Centre for Road Safety
- Direct councils in the delivery of TfNSW strategic plans through the engagement of community and stakeholders by the development of road safety programs, disseminated through public educational forums, meetings, and focus group consultation
- Develop and deliver projects using transport safety principles and practices
- Investigate, assess, and report behavioural factors and road infrastructure and environmental safety issues at site, plan prioritise and negotiate objectives
- Achievements: Higher Duties as Manager, Road User Safety
- Community Drink Drive project ‘Plan B’
- This in-venue regional project covered 60% of the state with support from regional communities, local radio, social media, liquor accords, and venue licensees, including high visibility policing
- Results for the 2020 campaign delivered an increase in participation of licenced premises by 13% compared to 2019
- Developed and delivered a geotargeted social media campaign
- Targeting young male hunters who are overrepresented in fatigue related fatality crashes in West Region
- This campaign evaluation showed strong performance for social media view rates of 44%
- An increase of 62% in market comparison
- Facilitate annual coordination meeting of West Region Driver Reviver sites discussing fatigue issues at a local and state level
- Plan and deliver annual Bicycle Forum bringing together bicycle user groups, regional councils, and stakeholders in a Safe Systems approach to road user safety
- Regional and Freight Awards 2019 Winner, Collaboration Road User Safety Team; 2018 Honourable Mention, Collaboration Bathurst 1000
Safety Around Schools Project Officer
Roads and Maritime Services
01.2014 - 01.2017
- Provide specialist advice to internal and external stakeholders on behavioural and infrastructure interventions
- Ensure key deliverables of the school road safety program is achieved
- Prepare project plans to facilitate the delivery of behavioural and infrastructure initiatives
- Lead multidisciplinary teams to develop behavioural and engineering solutions to complex road safety issues
- Coordinate responses to customer, and stakeholder issues
- Consult directly with councils, schools, community, other agencies, and individuals
- Research and develop community road safety educational project campaigns
- Prepare briefs and identify funding streams for project implementation
- Achievements: In this role I developed and nurtured a network of stakeholder relationships across the Region
- Through collaborative partnerships I delivered infrastructure and behavioural projects to more than three hundred public, private, and independent schools
- I initiated, led, and facilitated stakeholder engagement and collaboration of $50,000 school road user safety project
- A key achievement of this project was securing an additional $100,000 increase in project infrastructure funding to deliver a safe systems project for a council bus interchange, providing bus network efficiency improvements
- Audited and inspected 900+ regional school zones, developed maintenance schedules, initiated works, conducted project completion inspections
Road User Safety Support Officer
Roads and Maritime Services
01.2010 - 01.2014
- Deliver road safety projects across the region
- Provide project and administration support to staff in section
- Deliver road user safety projects
- Regional Coordinator for Driver Reviver program
- Assist other staff with access to databases and information services
- Maintain accurate data records and provide reports to internal and external stakeholder
- Achievements: Engaged with local Western Area Health and introduced a new Fleet Safety awareness campaign under project banner Be Seen Be Safe
- Higher Duties as Driver Reviver State Coordinator
- Higher Duties as Safety Around Schools Project Officer
- Higher Duties as Regional Coordinator of School Crossing Supervisor Program
- Development of innovative new signage for regional Driver Reviver sites
Customer Service Officer
Roads and Traffic Authority
01.2007 - 01.2009
- Audit and examine council agency transactions
- Provide timely, quality service to customers
- Coach and mentor colleagues
- Communicated with stakeholders through written and verbal means and provided ongoing support
- Compliance of legislative obligations ensuring confidentiality, privacy, and integrity of information
- Operated the telephony and other communication systems alongside agency-specific technology systems with accuracy and efficiency
- Achievements: Develop training program for new employees
- Train and mentor inexperienced staff
- Coach and mentor colleagues
Registry Services Officer
Roads and Traffic Authority
01.1996 - 01.2007
- Management and supervision of staff, interpretation of policies and ensuring compliance
- Dealing with customer enquiries and complaints, interpreting customer needs, management, and supervision of staff
- Integrated and coordinated delivery of a broad range of government agency services, including Department of Fair Trading, Fisheries, Parks and Wildlife, Births, Deaths and Marriages, Government Access Centres
- Manage customer flow and workflow while providing effective customer service and processing of customer transactions
- Reconcile end of day receipts and reconciliation of registry
- Manage consumables, accountable items, and stores through quality system checks
- Achievements: Acting Manager at Forbes, Parkes, Cowra, Coonabarabran
- Registry of the Year Award 2006
Education
Graduate Diploma Of Psychology - Psychology
Charles Sturt University
Bathurst, NSWBachelor of Behavioural Studies -
Diploma of Management -
Diploma of Project Management -
Skills
- Team leadership
- Project management
- Communication
- Negotiation
- Facilitation
- Analytical skills
- Solution focused
- Community stakeholder relationship management
- Project delivery
Short Courses
- Key Behaviours Training
- Changeology Workshop
- Facilitation Skills Workshop
- Safe Systems Workshop
- Crash Link Advanced User
- Road Safety Audits
- Road Design 101
- Construction White Card
- Aboriginal Cultural Education Program
- Movement & Place Planning
Workplace Active Affiliations
- Diversity & Inclusion Group committee
- Mental Health First Aid volunteer
Timeline
Associate Community & Safety Partner
Transport for NSW
01.2021 - Current
Road User Safety Project Officer
Transport for NSW
01.2017 - 01.2021
Safety Around Schools Project Officer
Roads and Maritime Services
01.2014 - 01.2017
Road User Safety Support Officer
Roads and Maritime Services
01.2010 - 01.2014
Customer Service Officer
Roads and Traffic Authority
01.2007 - 01.2009
Registry Services Officer
Roads and Traffic Authority
01.1996 - 01.2007
Bachelor of Behavioural Studies -
Diploma of Management -
Diploma of Project Management -
Graduate Diploma Of Psychology - Psychology
Charles Sturt University
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