Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Jenene Mock

Elderslie,NSW

Summary

Dynamic Store Manager with proven expertise at Lifeline in enhancing customer relations and optimizing store operations. Skilled in inventory management and problem-solving, I successfully maximized sales while fostering a positive team environment. Recognized for training and mentoring staff, I consistently delivered exceptional service that built lasting customer loyalty.

Developed strong leadership, organizational, and customer service skills in fast-paced retail environment, seeking to transition into new field. Demonstrates expertise in team management and operational efficiency, with focus on achieving business objectives. Committed to leveraging these transferable skills to deliver results in new and dynamic role.

Overview

2
2
years of professional experience

Work History

Store Manager

Lifeline
02.2024 - 07.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Sales Assistant

Williams Shoes
08.2023 - 03.2024
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.

Education

Certificate III - Retail Services

ARC Training
Campbelltown, NSW
06-2023

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Outstanding communication skills
  • Inventory management
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Policies and procedures

Timeline

Store Manager

Lifeline
02.2024 - 07.2025

Sales Assistant

Williams Shoes
08.2023 - 03.2024

Certificate III - Retail Services

ARC Training

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Jenene Mock