Summary
Overview
Work History
Education
Skills
Timeline
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Jeni Robinson

Ourimbah,NSW

Summary

Adept at fostering customer loyalty and resolving complaints with empathy, as demonstrated at Australia Post, I excel in customer service and problem-solving. Leveraging active listening and critical thinking, I've significantly enhanced client satisfaction. My background includes efficiently managing high-stress situations and maintaining professionalism, contributing to a positive and results-driven environment.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

Photios Bros
02.2012 - 03.2014
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Shop Owner

Jump Juice Bar
02.2005 - 04.2007
  • Maintained accurate financial records, including sales reports, expense tracking, and budget management.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service.
  • Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
  • Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.

Customer Service Cashier

Manly Twin Cinema
02.2003 - 12.2004
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Customer Service Representative

Australia Post
08.2002 - 07.2003
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adapted seamlessly to new systems and processes as needed, maintaining consistent productivity levels throughout transitions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Wait Staff Member

Sabor De Espana
03.2001 - 08.2002
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.

Administrative Assistant

Future Computers
06.1994 - 08.2000
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

High School Diploma -

Maroochydore State High School
Maroochydore, QLD
11.1992

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

Customer Service Representative

Photios Bros
02.2012 - 03.2014

Shop Owner

Jump Juice Bar
02.2005 - 04.2007

Customer Service Cashier

Manly Twin Cinema
02.2003 - 12.2004

Customer Service Representative

Australia Post
08.2002 - 07.2003

Wait Staff Member

Sabor De Espana
03.2001 - 08.2002

Administrative Assistant

Future Computers
06.1994 - 08.2000

High School Diploma -

Maroochydore State High School

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Jeni Robinson