Jenica Jeong
Clayton South,VIC
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
Hikaru Sushi
Clayton, VIC
09.2022 - Current
- Resolved customer complaints in a timely manner.
- Monitored employee performance and identified performance gaps for corrective action.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Established customer service standards and monitored staff compliance.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Sales Associate
Breitling Oceania
Melbourne, VIC
11.2021 - 08.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified target audience and developed optimized communication plans to engage and interest individual
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Analyzed existing sales data to develop strategies for increasing sales volume
Waitress
YOMG
Glen Waverley, VICA
05.2018 - 12.2021
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Developed positive relationships with regular customers through friendly conversation.
- Presented food and beverages to guests at tables.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Checked back with customers throughout meal service to ensure satisfaction.
Skills
- Customer service
- Sales analysis
- Inventory management
- Visual merchandising
- Employee training
- Cash handling
- Performance management
- Conflict resolution
- Team leadership
- Data analysis
- Decision-making
- Staff supervision
- Special events
Accomplishments
- Top Sales Assistant First Month with Breitling (earning $90K +)
- Top Sales Assistant in July with Breitling, earning more than $110K
- Assigned to VM and Store Social Media Manager 1.5 months into Breitling
- Consistently maintained high customer satisfaction, leading to positive Google reviews
- Acquired over 300 new customers in ten months
- Trusted employee to train newly recruited staff
Languages
English
Native/ Bilingual
Korean
Native/ Bilingual
Japanese
Limited
Certification
- Drivers License
- Working with Children’s Check
Timeline
Store Manager
Hikaru Sushi
09.2022 - Current
Sales Associate
Breitling Oceania
11.2021 - 08.2022
Waitress
YOMG
05.2018 - 12.2021