Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenifa Suresh

Rydalmere,NSW

Summary

Competent Administration Officer with superior organizational, communication and problem-solving abilities. Knowledgeable about managing files and schedules and eager to help organization improve operations.

Overview

13
13
years of professional experience

Work History

Administration Officer

TRICARE
07.2021 - Current
  • Developed strong working relationships with colleagues, contributing to positive work environment.
  • Provided exceptional customer service, addressing inquiries professionally and in timely manner.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
  • Drafted and distributed invoices for outstanding payments.
  • Maintained high levels of organization within office space through regular supply inventory checks and proactive restocking efforts.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
  • Created, prepared, and delivered reports to various departments.
  • Managed complex scheduling tasks, ensuring that deadlines were met consistently.
  • Processed purchase orders, service contracts and financial reports.
  • Improved record-keeping accuracy by creating updated filing system for confidential documents and materials.
  • Managed team petty cash, purchase orders and account transactions.
  • Facilitated effective communication between departments by acting as a liaison between management teams on critical projects or initiatives.
  • Managed daily payment processing and drafted related financial documents.
  • Collaborated cross-functionally with multiple departments to achieve project objectives efficiently.
  • Contributed to increased productivity levels by providing comprehensive training sessions on new software applications for staff members.
  • Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
  • Utilized advanced software skills to create visually appealing presentations that communicated complex data clearly.
  • Boosted employee morale by planning engaging team-building activities throughout the year.
  • Reduced operational costs through careful monitoring of expenses and identifying areas for improvement.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Entered and maintained departmental records in company database.
  • Maintained personnel records and updated internal databases to support document management.
  • Completed forms and reports to facilitate admission, transfer or discharge.
  • Collected, validated, and distributed information to employees.
  • Coordinated with human resources department to handle payroll and personnel databases.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
  • Targeted new customers to grow geographic reach and increase revenue.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Completed daily logs for management review.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Personal Carer

TRICARE
01.2015 - 08.2021
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Facilitated activities of daily living such as grooming, dressing, and personal hygiene for increased self-esteem and confidence among patients.
  • Maintained a clean, safe, and organized living environment for patients, promoting overall well-being and satisfaction.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Enhanced patient comfort by providing compassionate care and assistance with daily living tasks.
  • Provided transportation to medical appointments and social engagements, supporting patient independence and community involvement.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided emotional support during difficult times, offering companionship and empathy to enhance mental wellbeing.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Implemented strategies to manage challenging behaviors in a respectful manner while prioritizing safety for all involved parties.
  • Offered compassionate end-of-life care for patients facing terminal illness, providing emotional support and comfort measures to improve quality of life during final stages.
  • Monitored vital signs and reported any abnormalities or concerns promptly to supervising healthcare providers.
  • Handled incoming mail, bills and invoices and completed appropriate actions.

Internship

BIOMETRICS
01.2018 - 04.2018


  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Analyzed problems and worked with teams to develop solutions.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Enhanced intern productivity by assisting with project coordination and providing ongoing support.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.

Administrator Officer

THE PIXEL STUDIOS INDIA - WEB DESIGN
01.2011 - 01.2013
  • Managing admin task, Managing customers service representatives in a call center administrative office for a graphic designing company, Managing staff interviews and Employee performance reviews, Creating and presenting power point presentation, Managing payroll and rostering.

Education

Master of Information Technology Professional -

Griffith University
Nathan Campus
12.2015

Bachelor of Computer Science -

Kerala University
Kerala University
06.2012

Certificate III in Aged Care -

Community Training College
Bowen Hills, QLD
12.2015

Skills

  • Administrative Support
  • Office Management
  • Customer Relations
  • Payroll and budgeting
  • File Maintenance
  • Database Management
  • Attention to Detail
  • Data Confidentiality
  • Documentation And Reporting
  • Team Building and Leadership
  • Technical Support
  • Mail handling
  • Information Management
  • Staff Management
  • New Hire Onboarding

Timeline

Administration Officer

TRICARE
07.2021 - Current

Internship

BIOMETRICS
01.2018 - 04.2018

Personal Carer

TRICARE
01.2015 - 08.2021

Administrator Officer

THE PIXEL STUDIOS INDIA - WEB DESIGN
01.2011 - 01.2013

Master of Information Technology Professional -

Griffith University

Bachelor of Computer Science -

Kerala University

Certificate III in Aged Care -

Community Training College

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Jenifa Suresh