Jenifer Zgheib
Perth
Summary
Professional hospitality expert with strong background in delivering exceptional customer service in high-paced environments. Adept at managing diverse tasks, ensuring guest satisfaction, and maintaining high standards of cleanliness and efficiency. Skilled in team collaboration and adapting to changing needs, with focus on achieving results and reliability.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Customer Retention Specialist
Hipersonnel Limited
04.2024 - 07.2024
- Increase loyalty and customer retention by resolving customer complaints and implementing retention strategies
- Developing strategies to reduce churn and increase customer lifetime
- Monitoring and analyzing customer retention through reports
- Conflict resolution
- Educate customer on the value of our services
Payment specialist
Wiseworld Analythics Ltd
12.2022 - 03.2024
- The payment processor requests authorisation from the issuing bank to ensure the customer has sufficient funds or credit available
- Verify the customer's identity and validity of the payment method to minimise fraud and unauthorised transactions
- Handling calls with the customer
- Set up payment plans
- Operational tasks
Manager
Cedrus Club Hotel
01.2018 - 01.2021
- Monitoring employee performance and conducting regular evaluation to help improve customer service
- Welcoming and registering guests
- Resolving issues regarding hotel services, amenities, policies
- Creating and applying a marketing strategy to promote the hotel services
- Recruiting, training and supervising staff
- Collecting payments and maintaining records of budget, funds and expenses
Front Office Host
Hard Rock Caffe
11.2017 - 06.2018
- Welcoming guests
- Answering the phone
- Directing guests to areas
- Assisting servers, bussers and managers
- Assuring the complete satisfaction of every guest
- Maintaining HRCs 5 core Values and Mission Statement
Sales assistant
Bavaria Oktoberfest
10.2016 - 11.2016
Commis De Rang
Hotel Pichlmayrgut
05.2016 - 09.2016
- Great, seat guest take drink orders
- Setting tables
- Check the waiter stations
- Preparing necessary item for service
- Taking orders
- Carry food to the tables
- Fold napkins
- Keep service areas clean
- Assist with customers
Commis de Rang
Gradonna Mountain Resort
12.2015 - 05.2016
Education
Bachelor - Hotel And Gastronomy Manager
BKF (Budapest Communication Academy)
HungaryHigh School Diploma -
Szent-Györgyi Albert Gimnasium
Hungary01-2013
Skills
- Patience and tolerance
- Customer service experience
- Outstanding interpersonal skills
- CRM software
- Teamwork
- Customer service
- Problem-solving
- Time management
- Multitasking Abilities
- Calm and professional under pressure
- Reliability
- Computer skills
- Understanding customer needs
- Phone etiquette
- Microsoft office
- Self motivation
- Stress tolerance
- Friendly and outgoing
Languages
English
Full Professional
German
Full Professional
Hungarian
Native or Bilingual
Timeline
Customer Retention Specialist
Hipersonnel Limited
04.2024 - 07.2024
Payment specialist
Wiseworld Analythics Ltd
12.2022 - 03.2024
Manager
Cedrus Club Hotel
01.2018 - 01.2021
Front Office Host
Hard Rock Caffe
11.2017 - 06.2018
Sales assistant
Bavaria Oktoberfest
10.2016 - 11.2016
Commis De Rang
Hotel Pichlmayrgut
05.2016 - 09.2016
Commis de Rang
Gradonna Mountain Resort
12.2015 - 05.2016
Bachelor - Hotel And Gastronomy Manager
BKF (Budapest Communication Academy)
High School Diploma -
Szent-Györgyi Albert Gimnasium
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