Jeniffer Smith
Laverton,VIC
Summary
Proven team player and adept at customer service, I excelled at McDonald's by enhancing customer satisfaction and streamlining operations. Skilled in cash handling and problem-solving, I led by example, training new staff and maintaining high efficiency in high-pressure situations. Achieved a notable improvement in service delivery through effective teamwork and initiative.
Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
2
2
years of professional experience
Work History
Crew Member
McDonald's
08.2022 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Assisted other team members to achieve goals.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
High School Diploma -
The Hester Hornbrook Academy
Sunshine, VIC12.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Cash Handling
- Customer Engagement
- Safe Food Handling
- Safety awareness
Timeline
Crew Member
McDonald's
08.2022 - Current
High School Diploma -
The Hester Hornbrook Academy
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