Jenin Alameddine

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
• Managed multi-line phone system and pleasantly greeted patients.
• Maintained current and accurate medical records for patients.

I had the opportunity to complete 28.5 hours at Bankstown Hospital’s Endoscopy Unit from 31/03/2025 to 04/04/2025, where I gained hands-on experience in assisting with endoscopic procedures. My role included patient preparation, monitoring vital signs during procedures, and providing post-procedure care. This placement enhanced my knowledge of gastroenterology nursing and reinforced the critical importance of ensuring patient safety and comfort throughout endoscopic interventions.

During my placement at Bankstown Hospital’s Day Surgery Unit from 03/02/2025 to 14/02/2025, I completed 80 hours of hands-on experience in a fast-paced surgical setting. I developed proficiency in pre-operative assessments, ensuring patients were prepared for surgery, as well as assisting during intra-operative procedures. Additionally, I honed my skills in post-operative recovery, monitoring patient responses, and managing complications. This experience allowed me to refine my clinical judgment and communication skills, providing safe and efficient care for patients undergoing minor to moderate surgical procedures in an outpatient setting.

During my nursing placement at Bankstown Hospital’s Paediatric Unit (2F) from 06/01/2025 to 17/01/2025, I gained valuable experience in paediatric care. Over 72 hours, I developed essential skills in assessing and managing the healthcare needs of young patients. I participated in monitoring vital signs, administering medications, and providing age-appropriate care in a safe and nurturing environment. Working alongside a multidisciplinary team, I enhanced my communication skills, ensuring that I effectively engaged with both paediatric patients and their families. This placement deepened my understanding of child-specific healthcare needs and reinforced the importance of delivering compassionate, patient-centred care to children of all ages.

I completed 80 hours from 04/11/2024 – 15/11/2024.

During my placement on the 3B Colorectal Surgery Ward at Bankstown Hospital, I gained valuable experience in post-operative care, including wound and stoma management, pain control, and monitoring for complications. I worked closely with the multidisciplinary team to support patients recovering from colorectal procedures, strengthening my clinical assessment and medication administration skills in a surgical setting.

My nursing placement at Auburn Hospital (from 19/08/2024 to 06/09/2024, totalling 120 hours) was divided between the Operating Suite (80 hours) and the Pre Admission Clinic (PAC) (40 hours), offering me an immersive experience in the full perioperative journey of surgical patients.

In the Operating Suite, I was actively involved in intraoperative care, assisting with various surgical procedures and observing the strict application of aseptic techniques and infection control protocols. I worked closely with scrub and scout nurses, anesthetists, and surgeons, gaining valuable experience in patient safety, instrument preparation, and teamwork in a high-stakes environment.

In the Pre Admission Clinic (PAC), I participated in preparing patients for surgery—conducting pre-operative assessments, ensuring proper documentation, verifying consent, and supporting patients emotionally before theatre. I learned the importance of thorough communication and pre-op education in reducing patient anxiety and enhancing surgical outcomes.

My nursing placement at Fairfield Hospital's 2A General Surgical Ward (from 01/07/2024 to 19/07/2024, 120 hours) provided me with comprehensive exposure to perioperative and post-operative patient care. Working alongside the multidisciplinary team, I assisted in the management of patients recovering from a wide range of surgical procedures. I developed and applied skills in wound care, drain and catheter management, pain assessment, and medication administration. I also participated in pre- and post-operative education, discharge planning, and clinical documentation. This placement refined my ability to recognize and respond to post-operative complications and deepened my understanding of surgical recovery processes. Overall, it strengthened my clinical judgment and communication skills, while reinforcing the importance of evidence-based and compassionate care in surgical nursing.

My nursing placement at SWS Mental Health (MHS LH South) from 19/02/2024 to 01/03/2024 (totalling 80 hours) significantly enhanced my understanding and skills in the field of mental health nursing. Working within an acute mental health environment, I engaged with patients presenting a wide spectrum of psychiatric conditions. Under the guidance of experienced mental health professionals, I conducted comprehensive mental health assessments, participated in therapeutic communication, and supported the development of individualized care plans. I was involved in crisis intervention, de-escalation techniques, and the administration and monitoring of psychotropic medications. This placement deepened my knowledge of mental health disorders, improved my ability to work collaboratively within a multidisciplinary team, and reinforced my dedication to delivering empathetic, holistic, and patient-centred care within the mental health sector.

My nursing placement at Bankstown Hospital’s Intensive Care Unit (from 05/02/2024 to 16/02/2024, totalling 80 hours) offered me a valuable opportunity to experience the demands of complex acute care. Under the supervision of experienced clinicians, I was exposed to critical care scenarios involving patients with life-threatening conditions. I observed and assisted in emergency interventions including the management of ventilated patients, participated in detailed patient assessments, and closely monitored vital signs and haemodynamic stability. This placement strengthened my critical thinking, clinical decision-making, and teamwork skills as I worked within a multidisciplinary team. Being part of an ICU environment enhanced my confidence in managing acute changes in patient conditions and deepened my appreciation for the vigilance and precision required in high-dependency nursing care.

My nursing placement at Westmead Hospital (from 04/12/2023 to 15/12/2023 totalling 80 hours), focused on geriatric care, provided me with vital skills essential for supporting the complex needs of older adult patients. Throughout the placement, I developed competence in pressure injury prevention, mobility support, and hygiene care, ensuring the comfort and dignity of every patient. I gained experience in wound care, medication administration specific to the geriatric population, and recognized the importance of polypharmacy considerations. I also strengthened my communication techniques when caring for patients with cognitive impairments such as dementia, fostering a compassionate and respectful environment. This placement broadened my understanding of the physical, emotional, and psychosocial aspects of aging, reinforcing the importance of a holistic and person-centred approach in geriatric nursing.

I completed 80 hours of clinical placement at Liverpool Hospital (CB4B) from 20/11/2023 to 01/12/2023. During this placement, I was actively involved in the provision of holistic and patient-centred care under the supervision of a Registered Nurse. My responsibilities included conducting regular observations, assisting with hygiene care, supporting patient mobility, and completing documentation within my scope of practice. I gained confidence in managing daily patient needs, engaging with multidisciplinary teams, and maintaining effective communication with both patients and staff. This experience enhanced my clinical knowledge, time management, and understanding of the importance of safety and dignity in patient care. The exposure at Liverpool Hospital solidified my foundational nursing skills and further motivated me to grow within diverse clinical environments.

• Communicated effectively with other departments regarding any changes in patient care plans or procedures.
• Monitored front desk operations during peak hours to ensure smooth flow of traffic throughout the clinic.
• Greeted patients and assisted them with registration forms and paperwork, ensuring accuracy of patient information.
• Provided initial and ongoing education to the patient and family
• Displayed proficient knowledge of medical terminology, laboratory

processes, and infection control measures.

• Facilitated efficient and accurate COVID-19 swabbing procedures, while adhering to safety protocols.

• Used POS system to process sales, returns, online orders, and gift card activations.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

• Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
• Prepared food and beverages and verified adherence of quality and safe food-handling standards.
• Reduced risks by maintaining clean and organised work environment.
• Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.

• Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
• Cultivated warm relationships with regular customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.