Jenis Vekariya
Campbelltown,SA
Summary
Dynamic customer service professional with extensive experience in enhancing customer satisfaction and optimizing operational efficiency. Proven expertise in problem-solving, process improvement, and strategic planning, complemented by a strong focus on fostering team collaboration and adapting to evolving challenges. Recognized for consistently achieving results through effective conflict resolution and team leadership. Committed to delivering reliable, results-driven solutions that significantly impact organizational success.
Overview
2
2
years of professional experience
Work History
Customer Services
IGA
Redwood Park, SA
07.2025 - 02.2026
- Helped customers locate items and find products.
- Provided friendly service and answered customer queries.
- Scanned items and handled checkout payments.
- Balanced cash drawer and managed accurate change.
- Explained pricing, promotions and discounts to shoppers.
- Assisted with restocking and organizing store displays.
- Ensured checkout area was clean and well maintained.
- Bagged groceries with attention to care and detail.
- Accepted returns and processed refunds as needed.
- Collaborated with colleagues during busy shifts.
- Supervised work teams and motivated individuals to meet goals and objectives through stellar customer services.
- Coordinated disaster recovery efforts following unexpected system outages or natural disasters, minimizing impact on customer services.
Warehouse & logistics staff
Vishl Mega Mart
Surat, Gujarat
01.2024 - 05.2025
- Monitored stock levels, conducted regular stock checks, and updated inventory records to avoid shortages or overstocking.
- Managed inventory by regularly checking and updating stock levels.
- Received goods and verified quantity and quality with invoices.
- Packed products carefully to ensure safe and damage-free delivery.
- Loaded and unloaded shipments while following proper handling methods.
- Organized warehouse items for easy identification and quick access.
- Assisted new team members by guiding them through tasks and procedures.
- Managed time effectively to complete tasks during peak hours.
- Used basic equipment like trolleys and scanners for daily tasks.
- Coordinated inventory management processes to ensure accurate stock levels and timely replenishment.
- Assisted in logistics operations by preparing shipment documentation and tracking deliveries.
Education
Master of Information & Communication Systems -
University of Sunshine Coast
South Australia, Australia03-2026
Bachelor of Computer Application - undefined
Veer Narmad South Gujarat University (VNSGU)
India01-2025
Skills
- Effective communication
- Engaged listening
- Experienced in effective problem-solving
- Compassionate understanding
- Comprehensive understanding of products
- Proficient in conflict management
- Positive attitude
- Adaptability
- Inventory management
- Goods receiving and inspection
- Packing and dispatching
- Loading and unloading
- Stock organization
- Record keeping
- Safety compliance
- Time management
- Customer services and information
- Customer services
- Customer data confidentiality
Timeline
Customer Services
IGA
07.2025 - 02.2026
Warehouse & logistics staff
Vishl Mega Mart
01.2024 - 05.2025
Bachelor of Computer Application - undefined
Veer Narmad South Gujarat University (VNSGU)
Master of Information & Communication Systems -
University of Sunshine Coast