Jenise Rivera Medina
ADAMSTOWN,NSW
Summary
I am an experienced US Navy Hospital Corpsman with over 11 years of experience in patient care. Post military service, I have 2 years of experience as a Medical Receptionist for a busy GP practice in Newcastle. I get great satisfaction from helping others. I have an excellent reputation for resolving problems and improving customer satisfaction. I am career focused and have a positive attitude. I am a fast learner.
Overview
18
18
years of professional experience
Work History
Medical Receptionist
Marketown Health
09.2022 - Current
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
Hospital Corpsman
United States Navy
02.2014 - 10.2017
- Compiled patient movement requests for patients needing medical air evacuation to a higher echelon of care in the Pacific to ensure patient was clinically and administratively stable enough for movement
- Liaised and coordinated patient movement with medical professionals from both civilian and military organizations in 14 different Military Treatment Facilities across the pacific region to facilitate the effortless movement of patients
- Designed and implemented a detailed training package to equip inexperienced employees with the skills required transition into a new and challenging job role which reduced orientation time from 6 to 3 months
- Coordinated the successful move of urgent, priority and routine precedence patients during a three-year tenure resulting in the successful transfer of over 3000 patents to appropriate medical facilities for treatment
- Hospital Corpsman 2nd Class/E-5
- Identified issues, analyzed information, and provided solutions to problems
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Used Microsoft Word and other software tools to create documents and other communications.
United States Navy Hospital Corpsman
United States Navy
01.2006 - 10.2017
- I was a hospital corpsman in the United States Navy where I worked in an inpatient and outpatient setting
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Improved operations through consistent hard work and dedication
- Participated in team-building activities to enhance working relationships
- Prepared variety of different written communications, reports and documents
- Successfully maintained clean, valid driver's license and access to reliable transportation
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
- Carried out day-to-day duties accurately and efficiently.
General Duty Corpsman
USS George H. W Bush (CVN 77)
04.2011 - 02.2014
- Independently provided care and clinical services using excellent bedside manner, strong communication skills, medical knowledge, and technical skill for over 6000 sailors whilst at sea with very limited access to secondary medical facilities
- This included: Administration immunizations and medications
- Performing x-rays and casting
- Non-life threatening injury suturing
- Intravenous infusions
- Lab specimen preparation
- Patient assessments including vital sign recording
- Basic diagnostics procedures including 12 lead EKGs and venipuncture
- Significant experience in toenail removal and cyst I&D
- Extensive experience in the care of PACU and ICU inpatients
- Performed medical administrative procedures, maintenance and repairs on equipment and educational training including the training of over 400 sailors in emergency care procedures, CPR, triage, and First Aid
- Performed the duties of on duty ship and flight deck corpsman which required on call short notice provision of trauma and emergency medical treatment along with inpatient and outpatient care
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information
- Facilitated personal hygiene management, feeding and ambulation for inpatients.
Education
Currently Working On Cert IV - Medical Practice Assisting
TAFE - Online
Statement of Attainment - Medical Administration Skills
TAFE - Online
07.2020
Skills
- Inpatient and Outpatient care
- Patient Records administration
- Triage
- Patient assessment
- 12 Lead EKG and PFTs
- Excellent verbal and written communication skills
- Performing Immunizations
- Venipuncture Procedures
- Basic Trauma Life Support
- Patient Condition Observation
- Bilingual (fluent in both English and Spanish)
- Computer skills
- Medical knowledge
- Customer service skills
- Patient reception synchronization
- Military Service
- Emergency Medical Treatment
- First Aid
- Immunization Administration
- IV Fluid Administration
- Vital Sign Assessment
- Medicine Administration
- Nursing Assistance
- Physical Examinations
- Reading Comprehension
- Treatment Documentation
- Mass Casualty Protocols
- Medical History Recording
- Liaison with multinational agencies
- Timeline development
- Specialist allocation
- Payment Collection
- Medical Terminology
- Insurance Verification
- Medical Billing
- Medical office administration
- Appointment Setting
- Proficient in Best Practice
- Proficient in Automed Medical System
- Mail Management
Languages
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Marketown Health
09.2022 - Current
Hospital Corpsman
United States Navy
02.2014 - 10.2017
General Duty Corpsman
USS George H. W Bush (CVN 77)
04.2011 - 02.2014
United States Navy Hospital Corpsman
United States Navy
01.2006 - 10.2017
Currently Working On Cert IV - Medical Practice Assisting
TAFE - Online
Statement of Attainment - Medical Administration Skills
TAFE - Online
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