JENISHA SHRESTHA
Hospitality Student
Glenroy,VIC
Summary
Qualified and motivated Hospitality Student with experience in Hospitality Industry for about two years. Maintain high standards and drive to facilitate guest with comfortable environments. Perform and ensure guest service delivered in professional manner to provide the excellent presentation to the guest.
Overview
2
2
years of professional experience
Work History
Housekeeper
Oaks On Collins, The Minor Hotel
Melbourne , Australia
06.2019 - 06.2020
- Cleaned and maintained housekeeping equipment in good operable condition.
- Responded appropriately to customer’s special requests.
- Worked with twenty-five member housekeeping team, with personal and team accountability for cleaning 12 rooms daily, including conference facilities and public access areas.
- Checked vacant rooms regularly to verify cleanliness and freshness by clearing away trash and other disposable material, consistently maintaining the highest levels of housekeeping standards.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Intern
The Ritz Carlton Hotel, Marriott Hotel China
Haikou, China , China
08.2016 - 09.2017
- Supported front office staff by providing word processing of correspondence and reports.
- Ensured that room status was well-maintained by scheduling serving.
- Responded appropriately to customer’s special requests.
- Kept housekeeping supervisor updated on preventive housekeeping maintenance and restocking needs for supplies, linen, laundry, and accessories.
- Answered incoming telephone calls, took down messages and provided information.
- Sorted and organized files, spreadsheets and reports.
- Interacted with customers professionally to provide information and directed to their destinations.
Education
MBA - Business Administration
Holmes Institute
03.2021 - Current
Bachelor - Business of Hotel Management
The Hotel School – Southern Cross University
Higher Diploma - Tourism and Hospitality Management
Global Academy of Tourism and Hospitality Education – Swiss Academy
Higher Secondary Level - Business Management
Nepal Police Higher Secondary Boarding School
Skills
Advance level of computer software skill with MICROSOFT OFFICE, Accounting, Graphic and Webpage Designing
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Reference
Kushal
Assistant Hotel Manager
Oaks on Collins
Melbourne, VIC
Phone no: +61421745510
Puja Malla
Housekeeping Manager
Oaks on Collins
Melbourne, VIC
Phone no : +61439289548
Bhai Saran Pandit
Housekeeping Staff
Oaks on Collins
Melbourne, VIC
Phone no : +61451192049
Timeline
MBA - Business Administration
Holmes Institute
03.2021 - Current
Housekeeper
Oaks On Collins, The Minor Hotel
06.2019 - 06.2020
Intern
The Ritz Carlton Hotel, Marriott Hotel China
08.2016 - 09.2017
Higher Secondary Level - Business Management
Nepal Police Higher Secondary Boarding School
Higher Diploma - Tourism and Hospitality Management
Global Academy of Tourism and Hospitality Education – Swiss Academy
Bachelor - Business of Hotel Management
The Hotel School – Southern Cross University
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