JENITA REBECCA RAM

As a Software Project Manager, I led multiple high-profile projects for Australian councils and UK clients, focusing on venue and space management software solutions. My role involved overseeing the full project lifecycle, from requirement gathering to post-implementation support, ensuring projects were delivered on time, within budget, and to the satisfaction of stakeholders.

• City of Melbourne Project: Spearheaded a crucial project for the City of Melbourne, addressing key technical challenges and facilitating a seamless project launch. Developed action plans to resolve bottlenecks, delivering the solution ahead of schedule and exceeding client expectations.
• City of Wangaratta Project: Collaborated with stakeholders to gather detailed requirements and ensure the Optimo software was tailored to meet the council's needs. Managed the integration of new features, conducting rigorous testing to ensure the system aligned with all project goals and standards.
• Greater Manchester Chamber of Commerce (UK): Led a cross-functional team to resolve critical project issues and successfully launched the solution. I played a pivotal role in ensuring the project adhered to quality standards while maintaining client communication to mitigate any risks.
• Azure DevOps Management: Oversaw Azure DevOps operations, managing project pipelines, automating workflows, and ensuring collaboration across development and QA teams. Created and monitored real-time dashboards to track project progress and report to stakeholders.
• Risk Mitigation and Issue Resolution: Proactively identified potential risks early in the project lifecycle, formulating and executing contingency plans to maintain timelines and quality standards.

In this dual role, I was responsible for managing IT projects and delivering complex technical solutions to clients across five countries. I worked closely with Tier 1 and Tier 2 clients, offering bespoke solutions that addressed their technical and business challenges.

• Client Requirements & Solution Design: Attended multiple client meetings to assess both technical and business requirements. Designed and proposed technical solutions that aligned with the client’s objectives while considering constraints such as budget, timelines, and existing infrastructure.
• Technical Presentations & Stakeholder Engagement: Delivered comprehensive presentations to both internal and external stakeholders, detailing the technical aspects of proposed solutions. My presentations often led to the acceptance of technical bids and project green-lighting.
• Customer Account Management: Took ownership of customer accounts, ensuring continuous communication and follow-up to resolve issues, maintain relationships, and promote additional services. Worked with Salesforce to track customer interactions, troubleshoot technical issues, and provide insights for account growth.
• Team Leadership & Project Execution: Led cross-border project teams, ensuring that project milestones were met. Coordinated with technical teams and business units in Canada, UAE, and Bangladesh to streamline the execution of various IT solutions. My leadership ensured smooth project delivery, even in challenging multi-country environments.

As a Pre-Sales Consultant and Business Analyst, I played a critical role in supporting the sales process by understanding client needs and offering tailored business solutions, focusing on CAMMS Risk, Project, and Strategy products. I collaborated closely with stakeholders across Australia and North America to drive successful product implementations.

• Stakeholder Engagement: Held in-depth one-on-one meetings with Australian council stakeholders, gathering business requirements and understanding their strategic needs. I synthesized this information to develop tailored proposals that addressed their specific pain points.
• Tender Processes: Led the development and submission of tenders, ensuring all technical and business aspects were covered in detail. My ability to present complex technical solutions in a clear and compelling manner resulted in successful contract wins for CAMMS in Australia and Canada.
• Solution Delivery: Acted as the main point of contact between the internal development teams and the client, ensuring that the project met all stakeholder expectations. I facilitated the translation of business requirements into technical specifications, ensuring timely and successful project delivery.
• Client Retention & Upselling: Developed strong, trust-based relationships with clients, resulting in upselling additional services and products that contributed to company growth. My consultative approach led to long-term partnerships with key clients.

As an Account Manager at Exetel Telecommunications, I focused on sales, client relationship management, and business development for Australian IT professionals. My primary responsibility was to maintain and grow the client base while ensuring a seamless customer experience.

• Salesforce Database Management: Maintained and updated the Salesforce CRM, tracking sales activities and ensuring all client interactions were documented. This enabled us to better understand client needs and predict future sales opportunities.
• Client Communication & Relationship Building: Built and maintained strong relationships with Australian business professionals by ensuring consistent communication and follow-ups. Drafted and sent regular emails to agents, maintaining rapport and promoting Exetel’s products and services.
• Promotional Campaigns: Developed and executed promotional campaigns every two months to engage clients and drive sales. Worked closely with the overseas manager to ensure that the campaigns aligned with broader business goals and provided value to customers.
• Problem Solving & Troubleshooting: Acted as a first point of contact for customer issues, working closely with technical teams to ensure swift re

As a Marketing Executive at ISMAPAC, I supported the company’s business development efforts by identifying and reaching out to potential clients through direct marketing and cold calling.

• Lead Generation & Client Outreach: Conducted cold calls to generate leads and arrange product demonstrations with potential business customers. My efforts resulted in multiple high-value meetings, contributing to the company’s sales pipeline.
• Client Relationship Management: Managed the CRM database, ensuring all customer interactions and leads were properly documented and available for future follow-up. This enhanced the team’s ability to nurture leads over time.
• Sales Reporting: Reported directly to the manager in Amsterdam, providing updates on customer acquisition activities and the status of ongoing campaigns.
• Managed the CRM database to maintain client records and track potential leads.