Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jenn Brown

Kinglake,VIC

Summary

Professional housekeeping leader with strong track record of delivering high-quality results. Skilled in managing teams, ensuring cleanliness standards, and adapting to changing needs. Known for strong communication, reliability, and commitment to excellence. Adept at fostering teamwork, training staff, and maintaining seamless operations.

Overview

1
1
Certification

Work History

Housekeeping Supervisor

Yarra Valley Estate
2022 - 2025
  • Supervised daily cleaning operations, ensuring adherence to hygiene standards and protocols.
  • Trained and mentored housekeeping staff on effective cleaning techniques and equipment usage.
  • Conducted regular inspections to maintain quality control and enhance service delivery.
  • Coordinated scheduling of housekeeping staff to optimize workflow and efficiency.
  • Resolved guest complaints promptly, enhancing overall customer satisfaction with housekeeping services.
  • Collaborated with maintenance teams to address facility issues impacting cleanliness and safety.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Thorough cleaning and sanitising of all assigned areas, including bathrooms, kitchens and common spaces
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Manage prompt scheduling of laundry sorting, washing and drying pickup


Stay At Home Mum/Study

Online
2014 - 2021
  • Self-motivated, with a strong sense of personal responsibility.

CBA School Banking Coordinator

Dixons Creek Primary School
2012 - 2019
  • Accurately processing student accounts and awards systems
  • Setting up and opening student accounts through CBA
  • Reporting to school management and following up of queries as required
  • Managing of deposits

Point of Sale/Back Office Manager

Coles Supermarket
2000 - 2014
  • Assisted with daily back office operations to ensure smooth workflow and efficiency.
  • Supported data entry tasks using company-specific software for accurate record-keeping.
  • Collaborated with team members to streamline document processing and improve turnaround times.
  • Provided timely support for internal communications, facilitating information flow across departments
  • Effective and efficient running of store pricing
  • Liaise with suppliers regarding specific shelf products

Education

Diploma - Early Childhood Education And Care

Selmar Institute of Education
Online
01-2021

VCE -

Billanook College
Mooroolbark, VIC
01-1999

Skills

  • Staff scheduling/rostering
  • Guest relations
  • Customer service-focused
  • Task assignment
  • Strong Attention to detail
  • Commitment to maintaining high levels of cleanliness
  • Ability to work independently and within a team
  • Excellent time management/organisation
  • Reliable, punctual and dependable

Certification

  • Office Skills and Administration Certificate
  • Working with Children Check
  • First Aid, CPR, Asthma and Anaphylaxis Training

Timeline

Housekeeping Supervisor

Yarra Valley Estate
2022 - 2025

Stay At Home Mum/Study

Online
2014 - 2021

CBA School Banking Coordinator

Dixons Creek Primary School
2012 - 2019

Point of Sale/Back Office Manager

Coles Supermarket
2000 - 2014

Diploma - Early Childhood Education And Care

Selmar Institute of Education

VCE -

Billanook College
Jenn Brown