Jenn Brown
Kinglake,VIC
Summary
Professional housekeeping leader with strong track record of delivering high-quality results. Skilled in managing teams, ensuring cleanliness standards, and adapting to changing needs. Known for strong communication, reliability, and commitment to excellence. Adept at fostering teamwork, training staff, and maintaining seamless operations.
Overview
1
1
Certification
Work History
Housekeeping Supervisor
Yarra Valley Estate
2022 - 2025
- Supervised daily cleaning operations, ensuring adherence to hygiene standards and protocols.
- Trained and mentored housekeeping staff on effective cleaning techniques and equipment usage.
- Conducted regular inspections to maintain quality control and enhance service delivery.
- Coordinated scheduling of housekeeping staff to optimize workflow and efficiency.
- Resolved guest complaints promptly, enhancing overall customer satisfaction with housekeeping services.
- Collaborated with maintenance teams to address facility issues impacting cleanliness and safety.
- Placed orders for housekeeping supplies and guest toiletries.
- Thorough cleaning and sanitising of all assigned areas, including bathrooms, kitchens and common spaces
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Manage prompt scheduling of laundry sorting, washing and drying pickup
Stay At Home Mum/Study
Online
2014 - 2021
- Self-motivated, with a strong sense of personal responsibility.
CBA School Banking Coordinator
Dixons Creek Primary School
2012 - 2019
- Accurately processing student accounts and awards systems
- Setting up and opening student accounts through CBA
- Reporting to school management and following up of queries as required
- Managing of deposits
Point of Sale/Back Office Manager
Coles Supermarket
2000 - 2014
- Assisted with daily back office operations to ensure smooth workflow and efficiency.
- Supported data entry tasks using company-specific software for accurate record-keeping.
- Collaborated with team members to streamline document processing and improve turnaround times.
- Provided timely support for internal communications, facilitating information flow across departments
- Effective and efficient running of store pricing
- Liaise with suppliers regarding specific shelf products
Education
Diploma - Early Childhood Education And Care
Selmar Institute of Education
Online01-2021
VCE -
Billanook College
Mooroolbark, VIC01-1999
Skills
- Staff scheduling/rostering
- Guest relations
- Customer service-focused
- Task assignment
- Strong Attention to detail
- Commitment to maintaining high levels of cleanliness
- Ability to work independently and within a team
- Excellent time management/organisation
- Reliable, punctual and dependable
Certification
- Office Skills and Administration Certificate
- Working with Children Check
- First Aid, CPR, Asthma and Anaphylaxis Training
Timeline
Housekeeping Supervisor
Yarra Valley Estate
2022 - 2025
Stay At Home Mum/Study
Online
2014 - 2021
CBA School Banking Coordinator
Dixons Creek Primary School
2012 - 2019
Point of Sale/Back Office Manager
Coles Supermarket
2000 - 2014
Diploma - Early Childhood Education And Care
Selmar Institute of Education
VCE -
Billanook College