JENNA LOUISE BATE
BENTLEY PARK,QLD
Summary
Experienced healthcare professional skilled in patient care, critical thinking, and communication. Strong focus on team collaboration and achieving optimal patient outcomes. Reliable and adaptable, ensuring efficient and compassionate care in dynamic environments. Equipped with expertise in medical procedures, patient assessments, and care coordination.
Diligent Registered nurse with background in patient care and nursing. Skilled in managing complex medical conditions and supporting patient recovery. Demonstrated expertise in critical thinking and effective communication.
Healthcare professional with strong background in patient care and medical support. Known for collaborative work with medical teams to deliver high-quality care and adapt to evolving patient needs. Expertise in patient assessment and medication administration, along with compassionate care and reliability.
Experienced with patient care, critical thinking, and effective communication. Utilizes medical knowledge to support patient recovery and manage complex conditions. Strong understanding of healthcare protocols and compassionate care delivery.
Compassionate Registered Nurse with experience offering comprehensive patient care in outpatient environments. Works well with diverse patient populations and fosters trusting relationships to improve outcomes. Efficiently coordinate with healthcare professionals to advance patient care.
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Hardworking Registered Nurse with success providing individualized patient care. Committed to delivering best-in-class patient care through effective education and counseling. Proven leadership focused on increasing and enhancing patient care and satisfaction. Streamline safety protocols for comprehensive patient care.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Registered Nurse and Care Coordinator
Cairns
06.2024 - Current
- Consult with patients and family members to discuss their health concerns to develop a care plan to address patients’ personal health care needs
- Providing education to care and support staff, providing client carer introductions to assist with transitioning to new support staff
- Communicating with other stakeholders and health professionals ensures clients receive their desired outcomes
- Coordinating and consulting with patients and determining their needs, developing an individualized plan of action that includes coordination from all parties involved to provide the best possible patient care
- As an RN I enter the home health setting, I visit patients' homes to provide care, such as wound care, Assessments, and Developing an individualized care plan for clients
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Include quantifiable results
The strongest resumes quantify results. Consider adding numbers to your achievements. E.g., 'Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Palliative Care Champion
Caravonica Waters
01.2023 - 01.2024
- My role has consisted of creating a project to better our palliative patient care and desired outcomes for the end of life
- Creating an educational hub for staff to be able to further educate themselves and have extra resources for our patients
- I participate in weekly meetings with my facility manager, clinical care coordinators and project manager to discuss the project and what is currently
- I conduct weekly workshops and toolboxes with all staff on different topics to assist staff and patients in palliative care settings
- Providing care for named patients with palliative care needs in accordance with the patient’s care plan
- Communicates with patients, carers and health professionals in a professional manner
- Recognizing changes in symptoms and conditions notifies other health care professionals as necessary
- Assists patients with regular oral medications
- Providing support to patient’s carers or family members
- Cares for the body after death and supports family members/ carers after death
- Updates patient records and hands over the care given appropriately
- Participates in audits, surveys, or other clinical governance activities as requested
- Be responsible for ensuring all equipment utilised is cleaned and safe for use before each patient session
- Plus stored correctly and safely when not in use
- Uses resources economically and efficiently
- Participates in own personal development through education
- Promotes privacy and dignity in all aspects of patient care
- I work effectively within the multidisciplinary team and acknowledges the importance of all disciplines
- Enhanced patient and family understanding of illness progression through clear communication and education.
- Provided emotional support to patients and families, fostering a sense of trust and open communication.
- Administered medications safely while monitoring side effects closely, resulting in effective symptom management without unnecessary complications.
- Implemented bereavement support initiatives for families after the loss of a loved one, promoting healing during difficult times.
- Managed complex symptoms using evidence-based practices, resulting in increased patient satisfaction.
- Mentored new nurses entering the field of palliative care, sharing knowledge and experiences to facilitate their growth as healthcare providers.
Advanced Personal Care Assistant
Caravonica Waters
01.2023 - 01.2024
- My role as an advanced personal care assistant has consisted of providing personal care to residents and assisting in the daily needs of our residents
- Administering medications to the residents as per their medication charts
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Owner
Lake Leake Inn
01.2021 - 02.2023
- My duties consisted of running my own business responsibilities consisting of money handling, administration, accounts, serving alcohol and waitressing, ordering of stock, Meal prep, cleaning, Accommodation bookings and housekeeping
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Manual Handling Coach
OneCare
01.2021 - 01.2022
- In the OneCare workplace, a part of the work health and safety team
- Providing and organizing Zoom sessions with other facilities, with manual handling concerns and updated information
- Assisting staff in manual handling techniques to better assist them in their work roles
- Completed certificate and training to provide the above
- Increased employee safety by conducting regular training sessions on safe handling techniques and emergency procedures fo related incidents.
- Supported the training of junior staff members by sharing expertise on surgical techniques, equipment handling, and best practices for patient care.
- Improved team productivity by conducting regular training sessions on best practices in claim handling.
- Reduced product damage, implementing proper handling techniques and training staff on best practices.
Infection Control Prevention Supervisor
OneCare
01.2020 - 01.2022
- Completing audits in the workplace with COVID supplies and preparation packs, completing audits with staff on hand hygiene and infection control
- Completing workshops and toolboxes with staff onsite
- Mapping out facilities for effective routes of prevention of the spread of the coronavirus, and screening of visitors and staff before entry
- Updating all staff on current coronavirus infections and new supporting information on the virus
- Running workshops and toolbox education sessions with all staff in the facility
- Optimized environmental cleaning procedures, resulting in decreased transmission of pathogens within the facility.
- Conducted regular audits of clinical practices related to infection control measures, identifying areas for improvement and providing targeted recommendations.
- Set clear policies to improve success of infection control measures in departments.
- Enhanced patient outcomes by collaborating with multidisciplinary teams to address infection prevention concerns.
- Evaluated the effectiveness of existing infection control policies and procedures, making necessary revisions to adapt to changing needs within the healthcare environment.
- Investigated outbreaks and revamped control measures to prevent future incidents.
- Evaluated hospital-onset and healthcare-acquired infections by conducting root cause analysis.
Personal Care Assistant
OneCare
01.2019 - 01.2022
- Assisting clients maintain daily living standards by assisting with personal hygiene needs
- Assisting with meal planning to meet nutritional needs
- Engaging with patients, residents, and families
- Scheduled appointments
- Recorded client's progress notes and reports
- Built solid and trusting rapport with clients and loved ones
- Assisted patients with daily personal hygiene such as bathing, dressing, and grooming
- Making beds, nail care, skin care, catheter care and bowel care
- Transferring using stand-up hoists a manual hoists ceiling hoist
- Buddy trained for eg: new staff and students train them into their new roles in the workplace
- Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
Personal Care Worker
OneCare
01.2019 - 01.2022
- Helping clients maintain daily living standards by assisting with personal hygiene needs
- Assisting with meal planning to meet nutritional needs
- Engaging with patents, residents, and families
- Scheduled appointments
- Recorded clients progress notes and reports
- Built solid and trusting rapport with clients and loved ones
- Assisted patients with daily personal hygiene such as bathing, dressing, and grooming
- Making beds, nail care, skin care, catheter care and bowel care
- Transferring using stand-up hoists a manual hoists ceiling hoists
- Buddy trained for eg: new staff and students train them into their new role
- Enhanced client satisfaction by providing personalized care and attention to their daily needs.
- Demonstrated respect for client privacy through discreet handling of sensitive information entrusted during care delivery.
- Prioritized safety measures within the home environment by identifying potential hazards and implementing preventive strategies.
- Supported clients in maintaining independence with assistance in mobility and ambulation.
- Remained alert to problems or health issues of clients and competently responded.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
Cleaner and Laundry
OneCare
10.2019 - 12.2021
- Load and unload washers and dryers, folding and sorting moving loads between machines
- Use of different types of machines and computer-controlled ones
- The use of various chemicals
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Emptied trashcans and transported waste to collection areas.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
Administration
OneCare
01.2019 - 01.2020
- Cash handling, receiving and making calls, general administration duties
- Oversaw benefits administration, providing employees with valuable offerings while controlling costs.
- Collaborated with school administration to secure funding for essential equipment upgrades.
- Worked closely with school administration and transportation to maintain smooth operations.
- Facilitated medication management for clients, ensuring proper dosage and timely administration.
- Increased efficiency in benefits administration through automation and continuous improvement initiatives.
- Streamlined medication administration processes, ensuring accuracy and adherence to physician orders.
- Streamlined benefits administration processes for improved efficiency and reduced errors.
Personal Care Worker
Kewarra Age Care
01.2018 - 01.2019
- Monitored health and well-being of each client, including any significant health changes
- Recorded client status progress and challenges and reports
- Assisting residents with daily personal routines
- Providing ongoing compassionate patient care for each resident
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Facilitated transportation for clients to attend appointments, social events, or run errands as needed.
- Enhanced client satisfaction by providing personalized care and attention to their daily needs.
- Developed trust-based relationships with both clients and their families through clear communication and empathetic caregiving approach.
- Provided compassionate companionship to clients, engaging in meaningful conversations and activities.
- Prioritized safety measures within the home environment by identifying potential hazards and implementing preventive strategies.
Person Care Worker and Support Worker
YNA
01.2017 - 01.2019
- Helping clients maintain daily living standards by assisting with personal care needs
- Providing ongoing compassionate patient care for each resident and preparing meals and assisting with shopping
- Transport to medical appointments
- Medication prompting, documenting the client’s progress notes and medication prompting
- Provide emotional and practical support to aged, unwell and vulnerable individuals and their families
- Administer medication
- Providing transport to appointments
- Helping with household tasks
- Filling out paperwork for clients
- Monitoring and communicating clients condition
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Kept clients engaged in social networks and communities for personal health and growth.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
Personal Care Assistant
Southern Cross Care
01.2016 - 01.2017
- Assisting clients in maintaining daily living standards by assisting with personal care needs
- Providing ongoing compassionate patient care for each resident and preparing meals and assisting with shopping
- Transport to medical appointments
- Medication prompting
- Documenting the client’s progress
- And medication prompting
Caregiver
Jenna’s Family Daycare
01.2015 - 01.2016
- Caring for seven children who required learning, Personal care, Assistance with meals, Learning through play
- Encouraged positive self-esteem and mutual respect for others while instilling joy in learning and discovery
- Created lessons and plans in a classroom setting
- Applied proactive behavior management
- Managed budgetary constraints effectively by monitoring supply inventory levels closely to reduce waste while maintaining high-quality resources for children''s use.
- Streamlined daily operations by creating efficient scheduling practices for staff responsibilities and child-to-caregiver ratios.
- Coordinated field trips as enriching experiences aligned with curricular objectives aimed at broadening children''s understanding of real-world applications.
- Collaborated with parents to develop individualized care plans for children with special needs or behavioral concerns.
- Fostered positive relationships with families through open communication channels, parent-teacher conferences, and community events.
- Increased enrollment numbers by conducting outreach programs and marketing efforts targeting local families.
- Reduced employee turnover rates by cultivating a supportive work environment that encouraged professional growth and team collaboration.
Receptionist
Luke Bate Ya Handy Mates
01.2010 - 01.2012
- Answered and directed incoming calls using a multi-line telephone system
- Greeted visitors, assessed needs, and directed them to appropriate personnel
- Directed clients to appropriate personnel to address concerns, resolve complaints, or answer account-related questions
- Rendered information to callers and drafted office emails
- Responded to customer concerns and issues
- Prepared packages for shipment by generating invoices and setting up courier deliveries
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Scheduled meetings with salespeople and clients, emailed customers, and placed outbound calls as needed
- Scheduled and confirmed appointments, and delivered administrative support to team members, including making copies, and sending them
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
Bachelor of Nursing - Nursing
Charles Darwin University
Darwin, NT06-2024
Skills
- Medication and IV administration
- Patient education and counseling
- Clinical judgment
- Patient and family advocacy
- Physical assessments
- Patient care planning
- Licensed RN
- Taking vitals
- Collecting vitals
- Nursing staff leadership
- Maintaining privacy
- Chart updating
- Insulin medication assistance
- Medical assessment
- Personal care needs
- Emotional awareness
- Removing sutures
- Palliative care awareness
- Managing deadlines
- Family advocacy
- At-risk patient care
- Home care
- Coordinating referrals
- Patient discharging
- G-tube care
- Culturally sensitive
- Documenting vitals
- Direct nursing care
- Infection control measures
Certification
Bachelor of Nursing
Certificate III in Aged care
Certificate IV in Disability and individualised support
Certificate III in Childcare
Certificate Infection control prevention IPC Lead
CPR
Palliative Care certificates
Enrolled to complete Leadership and management diploma
Timeline
Registered Nurse and Care Coordinator
Cairns
06.2024 - Current
Palliative Care Champion
Caravonica Waters
01.2023 - 01.2024
Advanced Personal Care Assistant
Caravonica Waters
01.2023 - 01.2024
Owner
Lake Leake Inn
01.2021 - 02.2023
Manual Handling Coach
OneCare
01.2021 - 01.2022
Infection Control Prevention Supervisor
OneCare
01.2020 - 01.2022
Cleaner and Laundry
OneCare
10.2019 - 12.2021
Personal Care Assistant
OneCare
01.2019 - 01.2022
Personal Care Worker
OneCare
01.2019 - 01.2022
Administration
OneCare
01.2019 - 01.2020
Personal Care Worker
Kewarra Age Care
01.2018 - 01.2019
Person Care Worker and Support Worker
YNA
01.2017 - 01.2019
Personal Care Assistant
Southern Cross Care
01.2016 - 01.2017
Caregiver
Jenna’s Family Daycare
01.2015 - 01.2016
Receptionist
Luke Bate Ya Handy Mates
01.2010 - 01.2012
Bachelor of Nursing
Certificate III in Aged care
Certificate IV in Disability and individualised support
Certificate III in Childcare
Certificate Infection control prevention IPC Lead
CPR
Palliative Care certificates
Enrolled to complete Leadership and management diploma
Bachelor of Nursing - Nursing
Charles Darwin University
Similar Profiles
Corree HorneCorree Horne
Campbell's Wholesale at CairnsCampbell's Wholesale at Cairns
Michael RogersMichael Rogers
Metal Fabricator at Cairns HardwareMetal Fabricator at Cairns Hardware
Leshonta LyonsLeshonta Lyons
Retail Sales Assistant at Cairns HardwareRetail Sales Assistant at Cairns Hardware