Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Jenna Bond

Kingswood,NSW

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

22
22
years of professional experience

Work History

Centre Manager

G8 Education
02.2015 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Improved marketing to attract new customers and promote business.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Customer Service Representative

Silk Logistics
03.2013 - 02.2015
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promptly responded to inquiries and requests from prospective customers.
  • Sought ways to improve processes and services provided.
  • Managed timely and effective replacement of damaged or missing products.
  • Developed and updated databases to handle customer data.

Room Leader

The Learning Jungle
07.2012 - 03.2013
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Oversaw day-to-day activities of 6 employees Long daycare establishment, fostering inspiring atmosphere to optimize employee experiences.
  • Assisted with new hire processing and existing training programs.
  • Attended industry events to represent organization and build professional network.
  • Supervised children during in-classroom activities and on playground.
  • Interacted with children one-on-one and in small groups to enhance and support learning activities.
  • Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
  • Maintained classrooms by disinfecting and sterilizing surfaces and toys.
  • Engaged and entertained children through recreational and educational activities.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviours.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Communicated with parents to inform about child's progress and classroom behaviour.
  • Established positive relationships with students and families.
  • Guided students to develop social, emotional and physical skills.
  • Modeled positive behaviour and communication skills for students.
  • Monitored classroom to verify safe and secure environment.
  • Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
  • Implemented age-appropriate curricula to meet needs of young learners.
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers.
  • Incorporated music, art and literature into curriculum.
  • Developed and implemented behavior management plans.

Early Childhood Educator

Penrith City Council
02.2006 - 02.2012
  • Maintained and fostered positive and constructive interactions with staff, families, and children.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Communicated with parents and other staff about student progress.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Enhanced sensory and perceptual-motor skills, language, cognition, and memory development, by employing both traditional and modern educational strategies and techniques.
  • Promoted sensory development by providing access to different textures.
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
  • Established positive relationships with students and families.
  • Created safe and nurturing learning environment for preschoolers.
  • Modeled positive behavior and communication skills for students.
  • Guided students to develop social, emotional and physical skills.
  • Monitored classroom to verify safe and secure environment.
  • Developed and implemented behavior management plans.
  • Helped new preschool children get used to classes by giving one-on-one support.

Retail Assistant

Jamison Hotel
05.2001 - 02.2006
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Processed customer returns to manage smooth refunds and exchanges following store procedures.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.
  • Monitored customers for signs of security concerns and escalated issues to management.

Education

Diploma - Early Childhood Education

TAFE Kingswood NSW
Kingswood, NSW
01.2006

Higher School Certificate -

Caroline Chisholm College
Glenmore Park, NSW
11.2003

Skills

  • Verbal and Written Communication
  • Sales and Marketing
  • Information Confidentiality
  • Team Leadership
  • Staff Management
  • Manage Budgets
  • Customer Relationship Management
  • Order Supplies
  • Train Employees
  • Customer Service
  • Quality Standards
  • Desktop Publishing
  • Issue and Conflict Resolution
  • Time Management
  • Key Performance Indicators (KPI)

Additional Information

Currently hold

- Working with Children Check

- First aid and CPR

- Child Protection Training

Timeline

Centre Manager

G8 Education
02.2015 - Current

Customer Service Representative

Silk Logistics
03.2013 - 02.2015

Room Leader

The Learning Jungle
07.2012 - 03.2013

Early Childhood Educator

Penrith City Council
02.2006 - 02.2012

Retail Assistant

Jamison Hotel
05.2001 - 02.2006

Diploma - Early Childhood Education

TAFE Kingswood NSW

Higher School Certificate -

Caroline Chisholm College
Jenna Bond