Jenna Brereton
Geelong,VIC
Summary
Compassionate professional with extensive experience in coordinating support services for individuals with complex needs. Documented strengths in building relationships with a diverse range of clients and stakeholders in dynamic and fast-paced settings. I am committed to driving positive outcomes and continuous improvement in the public sector.
Overview
8
8
years of professional experience
Work History
Relationship Manager
Transport Accident Commission
07.2022 - Current
- Provided holistic claims management support a portfolio of clients with complex needs, who have sustained injuries as a result of a transport accident, including cohort specific support to individuals with mental injuries.
- Provided and managed in-team leave coverage since November 2023.
- Developed goal-oriented plans utilising contemporary practice principles and motivational interviewing techniques to support positive client outcomes.
- Worked collaboratively with a range of internal and external stakeholders to support clients to achieve their recovery goals.
- Interpreting and analysing information from multiple sources to support decision making in line with legislation, policy and best practice.
- Regularly participated in projects, working groups and professional development to support continuous improvement of service delivery.
Support Coordinator
Access Your Supports
02.2019 - 06.2022
- Managed a diverse caseload of NDIS participants, providing individualised support to manage and reach individual goals.
- Collaborated with multidisciplinary teams and to address client needs and formulate tailored support strategies.
- Provided outreach and crisis intervention support for participants, using appropriate strategies to address and mitigate risk.
- Facilitated training and supervision to new staff members, and direction and coaching to disability support staff.
Support Coordinator
Nextt
10.2017 - 01.2019
- Managed a diverse caseload of NDIS participants, providing individualised support to manage and reach individual goals.
- Assisted participants to strengthen their capacity to establish networks, maintain support services and liaise with the NDIA.
- Collaborated with interdisciplinary teams to provide comprehensive support services for participants.
- Worked with participants in Supported Independent Living, providing specialised support for participants living out of home for the first time.
- Maintained an up-to-date knowledge of relevant legislation, policy and practices.
Administration Assistant
Nextt
07.2017 - 10.2017
- Managed phone and email correspondence, and provided direct customer service to participants, families and visitors.
- Rostering staff and managing support worker enquiries.
- Recorded expenses and maintained accounting records.
- Managed paper and digital filing system, and completed other administrative tasks.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
Disability Support Worker
Nextt
01.2016 - 07.2017
- Provided daily living assistance to NDIS participants with physical, intellectual and psychosocial disabilities through compassionate care and assistance.
- Facilitated community integration for participants by organising outings, social events, and other opportunities for engagement.
- Implemented behaviour management techniques when required for the safety of both clients and staff members involved.
- Assisted participants in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Kept detailed daily logs including recording of progress notes, behaviours, and incidents.
Education
Graduate Certificate of Disability and Inclusion -
Deakin University
Geelong, VIC01.2020
Bachelor of Health Sciences with Distinction - Health Promotion And Nutrition
Deakin University
Geelong, VIC05.2016
Skills
- Extensive experience and demonstrated competency in providing empathetic customer service and case management to individuals with complex needs
- Contemporary understanding of disability and rehabilitation principles and practices
- Ability to analyze, interpret, and apply policy and legislation to ensure compliance and facilitate decision-making processes
- Strong verbal and written communication skills, and capable of tailoring communication styles to diverse audiences and contexts
- Proactive and adept at multitasking and problem-solving in fast-paced work environments
- Ability to liaise, collaborate and influence effectively with various stakeholders
- Proficient IT knowledge including MS Suite, Adobe and MS Teams
Additional Training Licenses
- Auslan (Sign Language) Level 1
- Current Working with Children Check
- Level 2 First Aid & CPR
- PEERS (Social Skills Training) Certified Provider
References
- Ms Stephanie Foley, Team Leader, Transport Accident Commision
- Ms Katie Greig, Team Leader, Access Your Supports, 0409 224 078
- Ms Kate Cartlidge, People & Culture, Nextt, 0409 198 658
- Mr Cobey Seamer, Accommodation & SIL Services Leader, Nextt, 0417 120 982
- Dr Joanne Watson, Senior Lecturer, Disability and Inclusion, Deakin University, 03 9251 7189
Timeline
Relationship Manager
Transport Accident Commission
07.2022 - Current
Support Coordinator
Access Your Supports
02.2019 - 06.2022
Support Coordinator
Nextt
10.2017 - 01.2019
Administration Assistant
Nextt
07.2017 - 10.2017
Disability Support Worker
Nextt
01.2016 - 07.2017
Graduate Certificate of Disability and Inclusion -
Deakin University
Bachelor of Health Sciences with Distinction - Health Promotion And Nutrition
Deakin University
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