Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jenna Bullock

Summary

Personable and organized with a comprehensive background in effective scheduling and resource allocation. Successfully managed multiple projects simultaneously, ensuring timely completion and optimal use of resources. Demonstrated proficiency in coordinating team efforts and maintaining clear communication, showcasing strong organizational and time-management skills.

Overview

9
9
years of professional experience

Work History

Scheduler

Includa
02.2023 - Current
  • Highly developed analytical and data entry skills involving the examining of records for validity, accuracy, and completeness
  • Proficient in communicating via phone and in person by utilising active listening techniques, prompting productive conversations with individuals to assist in solving issues in a calm, polite and professional manner
  • Articulate written and verbal communication skills with competent ability to give clear, reliable exchange of information individuals representing a wide diversity of disciplines and levels within the organisationArranging and prioritising job assignments by providing detailed information to support workers, ensuring thorough preparation for tasks and a clear understanding of job requirements
  • Managing and adjusting schedules dynamically, efficiently fitting new tasks into existing worker schedules while minimising disruptions to planned activities, ensuring optimal use of available resources
  • Developing and maintaining strong working relationships with support workers, fostering open communication and trust to ensure all parties are aligned and motivated to achieve common goals
  • Coordinating and aligning schedules among all necessary parties involved, including clients, workers, and management, to ensure smooth and timely execution of tasks
  • Proactively communicating any schedule changes or updates to all relevant parties in a timely manner, ensuring everyone is informed and can adjust their plans accordingly
  • Utilising specialised scheduling software to create, maintain, and enhance schedules, ensuring that all tasks are planned effectively and that any changes are reflected promptly in the system
  • Coordinating and prioritising operational tasks to ensure efficient workflow, while maintaining a strong attention to detail and accuracy
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.

Care / Rostering Coordinator

MWP Care
01.2020 - 07.2021
  • Entered data, generated reports, and produced tracking documents.
  • Facilitating elder clients' ability to remain in their own homes by organising and providing essential transportation services, allowing them to attend medical appointments, social activities, and other important events
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Actively introducing and promoting services to new clientele through targeted outreach and effective communication, expanding the client base and ensuring that more individuals could benefit from available support
  • Developing and implementing new procedures and protocols to accommodate the challenges presented by the COVID-19 pandemic, ensuring the continuity of services while prioritising the safety and well-being of both clients and staff expertly pairing clients with volunteers by assessing compatibility and suitability for various tasks, creating effective matches that foster positive relationships and ensuring the successful completion of services
  • Maintaining comprehensive files and managing record-keeping systems in strict accordance with quality standards and regulatory requirements, ensuring accurate documentation and easy retrieval of information
  • Managing the onboarding process for new clients, including adding them to the database, setting up billing systems, and ensuring all necessary information is accurately recorded to facilitate seamless integration into the service offerings

Case Manager

Daughterly Care Community Services
06.2018 - 01.2020
  • Encouraging and supporting clients in maintaining independence and well-being by implementing personalised care strategies, promoting healthy aging practices, and ensuring a safe home environment
  • Gaining in-depth knowledge and training in Home Care Packages, enabling the creation of tailored care plans that align with each client’s unique needs and preferences, ensuring the most appropriate level of support is provided
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Fostering strong, collaborative relationships with care workers by promoting open communication, mutual respect, and a team-oriented approach, ensuring that client care is consistently delivered with professionalism and compassion
  • Working closely with clients and their families affected by dementia, recognising early signs, and providing specialised care plans that address their specific needs, enhancing their quality of life and ensuring their safety
  • Creating and executing individualised care plans and service plans based on thorough assessments, client preferences, and input from family members, ensuring that each client receives comprehensive and tailored care
  • Assigning appropriate staff to clients by carefully matching qualifications, availability, and compatibility, ensuring that each client receives the most suitable care and that staff schedules are balanced and achievable

Care/Rostering Coordinator

Just Better Care Northern Beaches
07.2016 - 05.2017
  • Supporting individuals entering old age and those with disabilities under the NDIS scheme by advocating for independent living and coordinating services that enhance their quality of life, allowing them to maintain autonomy and dignity
  • Establishing and maintaining strong connections with clients and their families by providing empathetic, responsive communication, ensuring that their needs and preferences are consistently met with the highest level of care and attention
  • Managing a high volume of rostering requirements with precision and speed, ensuring that all shifts are covered by appropriately qualified staff, while also balancing client preferences and staff availability to optimise care delivery
  • Actively listening to client and family feedback, including any negative experiences, and developing solutions to turn these into positive outcomes, ensuring continuous improvement in service quality and client satisfaction
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.

In House & On Call Rostering Coordinator

Australian Health Call Group (Now known as Wellways)
10.2015 - 07.2016
  • Providing continuous support to support workers, clients, family members, and referral agencies, being readily available during weekends, public holidays, and outside regular office hours to address any urgent needs or rostering changes
  • Demonstrating the ability to work efficiently under time constraints, quickly adjusting schedules and managing last minute changes while ensuring that client needs are met and that all shifts are adequately staffed
  • Utilising strong geographical knowledge of Sydney and surrounding suburbs to improve rostering decisions and travel efficiency, conducting thorough risk assessments of clients' homes to ensure a safe working environment for carers
  • Undertaking key responsibility for client onboarding by visiting individual homes, engaging in collaborative discussions with Occupational Therapists, Physiotherapists, and other healthcare professionals to develop tailored care plans that best meet the needs of each client
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.

Education

Certificate III in Health & Community Care - Health

TAFE NSW
NSW
2015

Bachelor of Health - Health

Macquarie University
Sydney, NSW
06.2013

Skills

  • Customer service
  • Schedule coordination
  • Microsoft Office Suite
  • Key relationship development
  • Order processing
  • Workflow optimization
  • Document management
  • Recordkeeping proficiency

References

Available on request.

Timeline

Scheduler

Includa
02.2023 - Current

Care / Rostering Coordinator

MWP Care
01.2020 - 07.2021

Case Manager

Daughterly Care Community Services
06.2018 - 01.2020

Care/Rostering Coordinator

Just Better Care Northern Beaches
07.2016 - 05.2017

In House & On Call Rostering Coordinator

Australian Health Call Group (Now known as Wellways)
10.2015 - 07.2016

Certificate III in Health & Community Care - Health

TAFE NSW

Bachelor of Health - Health

Macquarie University

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Jenna Bullock