Jenna Bunce
NSW
Summary
Highly skilled professional with a strong aptitude for negotiation, interpersonal relationships, and organizational prowess. Exceptional verbal and written communication abilities enable effective interaction with internal and external clients. Recognized for meticulous attention to detail and unwavering passion for work. Thriving in autonomous work environments, leveraging fast learning capabilities to excel. Possessing a natural ability to connect with others, exhibiting articulate communication skills, confidence, and a can-do attitude. Driven, charismatic, and resourceful individual with a strong work ethic.
Overview
16
16
years of professional experience
Work History
Accounts Payable and Payroll Officer/Customer Service Coordinator
Linfox Logistics Head Office
07.2020 - Current
- Streamlined accounts payable processes by implementing efficient invoice tracking, accruals and payment systems.
- Enhanced financial reporting quality by conducting detailed reviews.
- Maintain vendor master files by regularly updating contact information and payment terms, facilitating smooth communication channels with external parties.
- Managed employee leave balances accurately by tracking accruals and usage consistently throughout each pay period.
- Provide excellent customer service to employees regarding payroll inquiries, fostering positive working relationships across departments.
- Upload time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Manage end-to-end processing weekly and monthly payrolls for a diverse workforce within strict deadlines.
- Continuous improvement on payroll accuracy by thoroughly reviewing timesheets and addressing discrepancies.
- Wide variety of reporting for stakeholders
- Sharepoint, Power BI and SAP proficient
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Raise Purchase requisitions
Master Data Administrator
PEPSICO
03.2019 - 04.2020
- Work under the Sales function
- SAP Experience
- News page platform Experience
- Excel experience
- Maintain customer master with completeness and accuracy
- Understanding of go to market rules
- Set up new customers
- Adhere to 48hour turn around
- Link customers to distributor outlets
- Set up payer accounts for third party customers
- Asses credit applications for completeness for finance to complete VEDA checks
- Set up vendors
- Liaise with Smiths Direct/ Compass/ Sodexo for third party enquiries
- Set up EDI conversion
- B2Be E commerce capture
- Rebate and pricing management
- Pricing maintenance for MPG/ PPU pricing
- Mass maintenance
- Master data clean up and effectiveness
- Master data troubleshooting
- Hands on training Global Business Solutions project with India
- Create new spreadsheets for effective capture and lookups
- Wide range of reporting on ADHOC requests
- Deliver on business objectives
- Work on company wide snapshot
- Data Cleansing projects
- Problem solving
Store manager
JD Sports
12.2017 - 03.2019
- Align communication and goals between management and teams
- Setting targets
- Managing KPIs
- Undertake sound financial management to ensure maximising profitability
- Coaching and developing teams
- Driving performance
- Providing stimulating and supportive environment
- Evaluate performance using key metrics and address means of improvement
- Assist higher management in decisions for expansion or acquisition
- Optimise and oversea operations to ensure efficiency
- Set standards and Objectives for different departments
- Analytical business approach
- Passionate in providing support and maximising profit
- Ensure company policies and procedures are adhered to
- Manage controllable expenses in line with company expectations
- Analyse store rostering to ensure optimisation and adherence to wage targets and customer needs
- Coaching and mentoring store management teams to achieve the best possible results
- Implement succession planning
Department manager
JD Sports
04.2017 - 12.2017
- Turnover 15mil p/a
- Inventory management
- Exceptional leadership qualities leading a team of 40+ / 70 during Christmas trade
- Effective communication
- Organisational awareness
- Problem solving
- Detailed reporting
- Detailed sales reports
- Customer service
- Organisation and planning in regards to Coaching modules and team progression and or development
- Driving sales
- Leadership and development modules with casual staff
- Responsible for opening and closing procedures
- Communication and alignment between myself and management team
- Processing transfers
- Effectively monitoring of property protection and LP
- Conduct monthly and seasonal meetings
- Seasonal reviews
- Manage KPIs
- Prioritising
- Set out daily planner for effective and efficient management
- Implement the core values of the company
- Daily and weekly reports
- Weekly overview of previous week
- Structured replenishment reports
- Visual merchandising
- Manager walkthroughs
- Analytical perspective on opportunity
Store Manager
Nike
09.2015 - 04.2017
- Assistant store manager and progressed to store manager
- Customer service
- Coaching modules and team progression and or development
- Driving sales
- Leadership and development modules with casual staff
- Responsible for opening and closing procedure
- Inventory management
- Communication and alignment between myself and management team
- Processing transfer management
- Effective monitoring of loss prevention
- Conduct monthly and seasonal meeting
- Seasonal review
- Manage KPIs
- Prioritising tasks
- Set out daily planner for effective and efficient management
- Implement the core values of the company
- Daily and weekly report
- Weekly overview of previous week
- Structured replenishment report
- Implement the key fundamentals of RPG
- Visual merchandising
Store Manager
Lorna Jane Active Wear
03.2014 - 09.2015
- ASM promoted to manager for maternity leave
- Customer Service and driving sales
- Manage a team of females in the retail industry
- Responsible for opening and closing store duties including but not limited to counting tills
- Managing floats
- Managing store budgets
- Managing incentives
- Developing and managing business strategies
- Advertisement and activation for the store
- Effective management of trainees where applicable
- Controlling loss prevention and stock reports
- Inventory control
- Processing Transfers
- General retail duties
- Cleaning
- Mannequin changes
- Fitting room upkeep
- General Administration duties
- Post and mail
- Transfers
- Phone calls
- Conference calls
- Conduct meetings
- Control PIP plans
- Manage and drive KPIs
Secretary, PA and Data Capture
Hydraulic Search and Supply
01.2009 - 03.2014
- Company Overview: Small business Hydraulic company
- Secretarial Duties
- PA
- MYOB data capture
- General office duties
- Filing
- Answering phone calls
- Scanning documents
- Managing diary
- CRM Management
- Small business Hydraulic company
Education
Certificate in Psychology
Curtin University
Perth, WABachelor of Science - Counseling Psychology
ECU
11.2024
Skills
- MYOB data capturing and SAP proficient
- Excellent PC Skills including Outlook, Word, Excel and PowerPoint
- Accounts payable management
- Bi-weekly payroll processing
- Resolving discrepancies
- Payroll auditing
- Documentation requirements
- Data review
- Reporting abilities
- Expense reimbursements
- Payroll document management
- Microsoft Excel
- Scheduling
- Customer relationship management (CRM)
- Spreadsheets
- Service standard compliance
- CRM software proficiency
References
- Jason Maas, 0416797936, Previous DCM, Linfox
- Kate O'Neill, 0411222124, Current Acting DCM,Linfox
- Tanya Screnci, 0478305278, National Sales Manager, Pepsico
- Alison Lira, 0412673781, Line Manager, JD Sports
- Georgina Abla, 0416035845, Area Manager, Nike
- Sam Patten, 0430214466, Line Manager, Lorna Jane
- Ronald Author, 0422845038, Director, Hydraulic Pumps Australia
Timeline
Accounts Payable and Payroll Officer/Customer Service Coordinator
Linfox Logistics Head Office
07.2020 - Current
Master Data Administrator
PEPSICO
03.2019 - 04.2020
Store manager
JD Sports
12.2017 - 03.2019
Department manager
JD Sports
04.2017 - 12.2017
Store Manager
Nike
09.2015 - 04.2017
Store Manager
Lorna Jane Active Wear
03.2014 - 09.2015
Secretary, PA and Data Capture
Hydraulic Search and Supply
01.2009 - 03.2014
Certificate in Psychology
Curtin University
Bachelor of Science - Counseling Psychology
ECU
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