Jenna Burke
Leumeah
Summary
Reliable and upbeat Customer Service Team Member who excels at facilitating customer loyalty, satisfaction and purchases with consultative expertise and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organisational strengths and superior work ethic.
Overview
6
6
years of professional experience
Work History
Retail Assistant
Bad Workwear
05.2023 - Current
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Implemented strategic promotional efforts for increased revenue and foot traffic in the store.
- Conducted regular price audits to ensure pricing consistency across all products on display.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
Retail Sales Assistant
Kathmandu
06.2021 - Current
- Greeted customers and helped with product questions, selections and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to process sales, gift card activations.
- Balanced and organized cash register by handling cash, counting change.
- Increased sales by offering advice on purchases and promoting additional products.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Helped customers complete purchases, locate items and join reward programs.
- Developed strong rapport with customers and procreated a positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked, labelled and organised merchandise according to code. Built customer loyalty and retention by delivering excellent shopping experiences. Provided exceptional services and pleasant shopping experiences to retail customers.
- Answered customer questions about products and services, locating merchandise and promoted key items.
- Engaged with customer needs and capacity to identify and recommend optimal products.
- Used POS system to process sales, returns, online orders and gift card activations.
Food and Beverage Attendant
Gema Group
01.2021 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Provided attentive service and proactively assessed guest needs.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Operated cash register for cash, cheque and credit card transactions with excellent accuracy levels.
- Travelling to events in Sydney for ATP Cup and Suncorp Super Netball, Eastern Creek for Sydney Dragway Events and Campbelltown Stadium for Soccer and NRL games.
- Multitasking register service and food distributing under pressure in a timely manner
- Trained new staff members on company policies and procedures.
- Supervising and managed staff members to work efficiently within the workplace
Front End Team Member
Woolworths Supermarket
02.2022 - 05.2023
- Kept front end areas clean and organized for professional appeal to customers.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Food Runner/server
Justinian's Cafe & Dessert Bar
11.2018 - 07.2019
- Optimised service efficiency while minimising errors and complaints.
- Ensured optimal transition of in-store consumers with swift clearing of tabled items.
- Experienced in taking multiple roles including in the kitchen during times of heavy service.
- Maintained a productive downtime and stocked consumer environment.
- Proficiently engaged with customers through waitressing, upselling customers on additional items and increasing profits.
- Engaged with patrons in regards to enquiries about the menu or venue.
- Cultivated warm relationships with regular customers.
Retail Assistant
Toys R Us
10.2017 - 08.2018
- Engaged browsing customers to ensure quality experience and explore potential upsales.
- Facilitated customer loyalty and consistent returns by delivering friendly service and knowledgeable assistance.
- Greeted customers, helped locate wares and suggested suitable alternatives or additions to purchases
Education
Bachelor of Business -
Torrens Univeristy
Sydney, NSW2025
High School Diploma -
Mount Carmel Catholic College
Minto, NSW10.2020
Skills
- Sales and Promotions
- Item Ticketing and Pricing
- Customer Service
- Flexible Hours
- Attention to Detail
- Building Customer Relationships and Loyalty
- Time Management
- Staff Support
- Cash Handling
- Locating Merchandise
- Brand Promotion
- Honest and Ethical
- Meeting Sales Goals
- Available Nights, Weekends and Holidays
- Exceeding Customer Expectations
- Adaptable and Flexible
- Customer Assistance
- Goal-Driven
Availabilities
Monday: All Day
Tuesday: All Day
Wednesday: All Day
Thursday: All Day
Friday: All Day
Saturday: All Day
Sunday: All Day
References
Toni Hireme
Floor Shift superviser at Gemma
Kate Newling
Manager at Kathmandu Narellan
Ph: 0433561772
Trinity Vallejos
Manager at Bad Workwear
Ph: 0428330436
Erin Radl
Woolworths Front End Supervisor
Ph: 0481285788
Timeline
Retail Assistant
Bad Workwear
05.2023 - Current
Front End Team Member
Woolworths Supermarket
02.2022 - 05.2023
Retail Sales Assistant
Kathmandu
06.2021 - Current
Food and Beverage Attendant
Gema Group
01.2021 - Current
Food Runner/server
Justinian's Cafe & Dessert Bar
11.2018 - 07.2019
Retail Assistant
Toys R Us
10.2017 - 08.2018
Bachelor of Business -
Torrens Univeristy
High School Diploma -
Mount Carmel Catholic College
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