Jenna Clarricoates

Within 4 months in the sales advisor role, I asked to take part in the 8 week Visual Merchandising trainee position with the flagship store in Sydney.

• Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
• Learned new materials, processes, and programs quickly.
• Devised and implemented Visual areas to sell the top products in the store
• Can confidently and efficiently style and implement window and mannequin displays to increase sales in top products
• Able to sample pick, match and strategically place products in store to optimise sales
• Successfully recover areas of the store to ensure all stock is up to date, full and ready for customers to buy

Transferred from a smaller store in the Uk to the flagship store in Australia to improve my retail experience, customer service skills and start my visual merchandising journey

• Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Set and achieved company defined sales goals.
• Presented professional image consistent with company's brand values.
• Built relationships with customers and community to promote long term business growth.

• Ensured high levels of customer satisfaction through excellent service, product knowledge, and problem-solving skills
• Managed cash register transactions accurately, ensuring a balanced drawer at the end of each shift.
• Assisted management in maintaining merchandise displays for optimal visual appeal
• Balanced daily tasks effectively while using multitasking abilities to ensure store efficiency
• Achieved higher sales results by utilizing effective upselling techniques and engaging with customers.

• Worked with the adaptive programme aiding children and adults with learning difficulties and disabilities to reach their full potential and enjoy sport
• Taught foundational skills and techniques of skiing
• Collaborated with other instructors to manage groups of skiers with varying ability levels and weather or terrain conditions
• Expanded personal skiing skills and professional knowledge to optimize instruction
• Assessed student learning, providing feedback and developing goals
• Developed games and contests to make skiing fun and encourage learning

• Educated students on proper skiing techniques, including safety and general mountain procedures
• Provided exceptional customer service both on the mountain and during pre-lesson consultations or follow-up conversations.
• Promoted a positive learning environment with clear communication, patience, and encouragement throughout each lesson.
• Improved ski technique for students by tailoring personalized lesson plans and incorporating progress feedback.

• Gathered information about survey topics
• Consulted with clients to identify survey needs and specific requirements, such as special samples
• Classified and record survey data in preparation for computer analysis
• Conducted surveys and collected data using interviews, questionnaires, focus groups, market analysis surveys, public opinion polls, literature reviews, and file reviews
• Responded quickly to meet customer needs and resolve problems
• Provided product information and resolved concerns to assist customers
• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible

• Successfully worked under pressure and handle customers in a fast paced environment
• Skilled at working independently and collaboratively in a team environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Greeted guests promptly and cordially, exhibiting excellent guest service skills
• Worked flexible hours across night, weekend, and holiday shifts.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• I adapted dependability to successfully teach and organize groups for classes as well as developing database management, managing all the businesses emails, bookings and queries over the COVID-19 lockdown and up until leaving for Canada in 2023
• I scheduled classes and training sessions based on classroom and equipment availability
• Monitored and evaluated training activities and program effectiveness
• Developed alternative training methods if expected improvements are not seen
• Collaborated with management to periodically review and update training program objectives

• From the age of 16, I worked my way up in positions from being a waitress, to learning the bar and understanding the intricate details and ins and outs of the business
• Toward the end of my employment, I was trusted with senior jobs such as locking up the cafe at the end of the shift
• Checked IDs to verify legal drinking age
• Swept and mopped floors and removed trash
• Prepared hot, cold and mixed drinks for customers and chilled bottles of wine
• Informed customers of daily specials
• Suggested additional items to customers to increase restaurant sales
• Answered telephones to take reservations or to-go orders
• Removed dishes and glasses from tables or counters to take to kitchen for cleaning
• Checked on guests to verify satisfaction with each course
• Memorized frequent customer preferences to build relationships and loyalty
• Listened to customer concerns and complaints and quickly rectified issues

• Working within a big team I have developed my communication skills and flexibility to working part time while also in my third year of university
• I learnt to adapt in a high pace and sometimes stressful environment but showed determination and grit to getting the job done efficiently
• Maintained understanding of menu items to answer patron questions regarding food, drinks and preparation methods
• Prepared beverages and cocktails according to mixing and presentation standards and recipes
• Suggested additional items to customers to increase bar sales
• Displayed and retained extensive knowledge of liquor, wine and beer
• Followed bar recipes to deliver consistent drink quality and control costs
• Washed and wiped down prep areas, equipment, and utensils
• Conducted bar inventory on regular basis to complete daily requisition sheets