Jenna Cole
Flora Hill,Australia
Summary
Hello, my name is Jenna, and I am seeking full-time employment within the Powercor/Citipower graduate program commencing in 2025. I have experience working in large teams and have excellent time management skills. My current position as an Environmental Support Officer has enabled me to tackle competing priorities, deliver educational packages both face to face and online, demonstrating effective written and verbal communication skills, as well as good technological skills. This position has pushed me to learn new skills such as reading, understanding, and deciphering relevant legislation. My role has required me to relay this information to other people and areas within the business. If offered the opportunity to participate in the graduate position, I believe I will not only be an asset in the environmental space but my willingness to learn new skills will help me in the Health and Safety aspect of this job. This eagerness to learn means that I am not afraid to take on new work and I don’t shy away from resolving conflicts or taking on tasks that are outside my comfort zone. I have a Contact Centre background, which means that I have a sound understanding of our network and how the business operates in this space. Since working with designers over the past 12 months, I have been able to accurately read and understand technical drawings and use publicly available data to undertake detailed environmental desktop assessments. I have been entrusted to work autonomously in the field, using problem solving skills and working with others to reach a desirable outcome for all parties involved, examples of this include, environmental, heritage and technical design aspects of any project.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer and Corporate Graduate
Powercor/ Citipower
02.2025 - Current
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed training materials to support onboarding of new staff, ensuring consistency across the team.
- Paid attention to detail while completing assignments.
- Organised and detail-oriented with a strong work ethic.
Environmental Support Officer (Secondment)
Powercor/ Citipower
02.2023 - 01.2025
- Facilitated communication between the environmental team and external consultants to enhance operational efficiency and service delivery.
- Managed project timelines and deliverables, ensuring alignment with business goals and objectives.
- Created, prepared, and delivered monthly reports on completed and outstanding environmental projects.
- Balanced multiple priorities effectively by utilising strong organisational skills and proactive task management techniques.
- Developed training materials to support onboarding of new staff, ensuring consistency across the team.
Customer Service Advisor
Powercor/ Citipower
10.2021 - 02.2023
- Maintained up-to-date knowledge of products and services to assist customers proficiently.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped a large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with cross-functional teams to address service-related challenges effectively.
Retail Sales Assistant (Team member)
Horseland Bendigo
01.2019 - 01.2021
- Processed sales transactions accurately using POS systems, ensuring efficient checkout operations.
- Maintained clean, organised store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
Pharmacy Assistant (Team member)
Chemist Warehouse
01.2019 - 01.2021
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
Customer Service Provider
Coles
01.2017 - 01.2019
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
Education
Bachelor of Environmental Science - Environmental Management and Sustainability
Deakin University
Melbourne, VIC01-2021
Catholic College Bendigo
Bendigo, VIC12-2019
Skills
- Leadership
- Communication
- Punctual
- Confident
- Dependable, responsible
- Eager to learn, actively seeking feedback
- Technical Knowledge
- Approachable, easy to work with
- Strong work ethic
- Friendly, positive attitude
- Attention to detail
Accomplishments
- Starting my own business in equine education and re-training and furthering my education in instruction of young equestrians.
- Gained my Preliminary and Level 1 Pony Club Coaching Qualifications.
Certification
- Certificate of Electrical Competency in Power Fundamentals for Non-Electrical Engineers
- Preliminary and Level 1 NCAS Qualification
- Child Safeguarding Practices
- Community Coaching Essential Skills Certificate
Timeline
Customer and Corporate Graduate
Powercor/ Citipower
02.2025 - Current
Environmental Support Officer (Secondment)
Powercor/ Citipower
02.2023 - 01.2025
Customer Service Advisor
Powercor/ Citipower
10.2021 - 02.2023
Retail Sales Assistant (Team member)
Horseland Bendigo
01.2019 - 01.2021
Pharmacy Assistant (Team member)
Chemist Warehouse
01.2019 - 01.2021
Customer Service Provider
Coles
01.2017 - 01.2019
Bachelor of Environmental Science - Environmental Management and Sustainability
Deakin University
Catholic College Bendigo