Jenna Davidson
Ballarat,VIC
Summary
Proven leader and adept multitasker, I excelled at Toyworld Ballarat by enhancing customer satisfaction and streamlining store operations. My expertise in inventory management (hard skill) and exceptional mentoring (soft skill) spurred team growth and operational efficiency. Leveraging strong communication and organizational skills, I consistently delivered positive outcomes, fostering significant customer loyalty and team cohesion.
Overview
8
8
years of professional experience
Work History
Store Associate/Weekend and Casual Manager
Toyworld Ballarat
Ballarat
08.2021 - Current
- Harnessing exceptional customer service, dynamic leadership, and refined organisational expertise to drive seamless store operations and deliver an outstanding, memorable shopping experience for every customer
- Supervised and trained junior staff members, guided new team members through onboarding and ongoing training, promoting skill development, and teamwork to create a supportive and productive work environment.
- Oversaw store opening and closing procedures: Managed critical operational tasks such as cash handling, conducting security checks, and ensuring the store was prepared for smooth daily operations
- Provided personalised assistance and expert product recommendations: Delivered tailored customer service by understanding individual needs and offering informed product suggestions, enhancing the shopping experience and contributing to sales growth
- Managed inventory through efficient stock management: Ensured accurate stock levels by overseeing replenishment, conducting regular stocktakes, and addressing discrepancies to maintain product availability and reduce waste or loss
- Handled customer complaints and resolved issues: Addressed customer concerns with professionalism, empathy, and efficiency, ensuring positive resolutions and fostering long-term customer loyalty
- Maintained a clean, organised, and visually appealing store environment: Upheld brand standards by ensuring the store was tidy, well-organized, and visually inviting, while prioritising customer safety and comfort
- Key Skills Developed: Leadership and training abilities through the supervision and development of junior staff
- Expertise in store operations, including inventory management and opening/closing procedures
- Advanced problem-solving and conflict resolution skills, ensuring positive customer experiences
- Strong organisational and multitasking skills in managing diverse retail responsibilities
- Exceptional customer service and communication skills, fostering lasting customer relationships
Dance Teacher - Junior Students
Curtain Call Performing Arts Studio
02.2019 - Current
- Collaborated with senior dance teachers to refine and maintain my technical skills as a dancer while staying up-to-date with contemporary teaching methods
- Supervised and mentored junior dance groups (aged 2-11): Oversaw the learning and development of young dancers, ensuring their safety and creating an engaging environment where students felt supported and encouraged to grow
- Built strong, positive relationships with students: Established trust and understanding through open communication and empathy, while strictly adhering to child safety guidelines and best practices to ensure a secure and nurturing environment
- Created and taught age-appropriate choreography: Designed and delivered creative dance routines tailored to the abilities and interests of each age group, promoting discipline, teamwork, and self-expression
- Maintained student engagement during COVID-19 restrictions: Adapted teaching strategies to virtual platforms, using innovative methods to keep students motivated and progressing despite the challenges of remote learning
- Managed student behaviours effectively: Utilized positive reinforcement and conflict-resolution strategies to address behavioural challenges, while maintaining regular communication with parents to align on expectations and provide personalized support for each dancer's growth
- Performed administrative tasks, cash handling, and customer service: Supported the studio's daily operations by managing bookings, processing payments, and delivering professional and friendly service to clients, ensuring a seamless and positive experience for all
- Skills Developed: Leadership and mentoring skills through the supervision and development of junior dancers
- Advanced communication and relationship-building skills to establish trust with students and collaborate effectively with parents and staff
- Adaptability and creativity in modifying teaching methods to meet challenges such as virtual learning during lockdowns
- Strong organisational and time management abilities in balancing choreography creation, student engagement, and operational tasks
- Commitment to safety and compliance with child protection standards and best practices
Administrative Assistant
JRB (Just Roller Blinds)
Ballarat
12.2016 - 08.2023
- Began as a junior team member at 14 and developed into a trusted and reliable administrative assistant over six years
- Contributed to the smooth operation of the business by balancing a variety of responsibilities with professionalism and attention to detail
- Worked collaboratively within a large team to deliver high-quality window furnishings, consistently meeting tight deadlines and maintaining exceptional customer satisfaction
- Account Reconciliation: Ensured accurate financial records by reconciling accounts with precision and efficiency
- Data Entry: Maintained up-to-date and error-free databases, demonstrating strong attention to detail
- Customer Service: Delivered professional and friendly support to customers, resolving inquiries and ensuring a positive experience
- Manufacturing Support: Assisted in the production of window furnishings, gaining hands-on knowledge of manufacturing processes
- Office and Showroom Maintenance: Maintained a clean, organised, and welcoming environment for customers and staff
- Policy and Procedure Development: Created and updated office procedures to improve operational efficiency
- Workplace Safety: Adhered to and upheld Occupational Health and Safety (OH&S) policies and procedures
- Cash Handling and EFTPOS: Processed transactions accurately, showcasing trustworthiness and reliability
- Skills Developed: Time management and multitasking in a fast-paced environment
- Strong communication skills, both with customers and team members
- Proficiency in administrative tasks and office software
- Ability to adapt and take on increased responsibility over time
- Commitment to maintaining high standards of quality and safety
Education
Bachelor of Criminology -
Deakin University
Geelong, VIC01-2024
Skills
- Time management
- Multitasking
- Strong communication skills
- Proficiency in administrative tasks
- Office software
- Adaptability
- Commitment to quality and safety
- Leadership
- Relationship-building
- Collaboration
- Operational tasks
- Safety compliance
- Child protection standards
- Training abilities
- Store operations
- Problem-solving
- Conflict resolution
- Customer service
References
- Lindy Crowe-Procaccino, Artistic Director, Curtain Call Performing Arts Studio, 0419 156 033
- Rob Taylor, JRB, 0456 670 276
- Anthony Farrell, Toyworld Ballarat, 1300 996 925 - Option 3
Timeline
Store Associate/Weekend and Casual Manager
Toyworld Ballarat
08.2021 - Current
Dance Teacher - Junior Students
Curtain Call Performing Arts Studio
02.2019 - Current
Administrative Assistant
JRB (Just Roller Blinds)
12.2016 - 08.2023
Bachelor of Criminology -
Deakin University
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