Summary
Overview
Work History
Education
Skills
Certification
Timeline
StoreManager

Jenna Edmonds

Jindalee,WA

Summary

Highly motivated and dedicated worker with a strong ability to excel both independently and collaboratively. Utilizing previous experience, I am well-prepared to fulfill the responsibilities of this position. As an experienced sales professional, I have a proven track record of driving revenue growth and consistently exceeding targets. My expertise lies in cultivating strong client relationships, employing effective negotiation skills, and implementing strategic sales techniques. With a focus on teamwork and adaptability, I consistently align my efforts with evolving business objectives to ensure success. Recognized for exceptional communication, problem-solving skills, and a results-oriented mindset.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Store Manager

The Body Shop
09.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Bar maid

Old Harlow war memorial institute
03.2022 - 09.2023
  • Customer care
  • Stock control
  • Cashing up
  • Key holder

Retail assistant

The Body Shop
10.2018 - 12.2020
  • Customer service
  • Cashiering
  • Stock taking
  • Merchandising
  • Responsible for promotion
  • Skin Care advisor

Support worker

One on one support
11.2014 - 01.2016
  • Personal support
  • Emotional and behavioural support
  • Money management
  • Life skills support
  • Communication support
  • Respite care

Support Worker

Care By Us
08.2011 - 03.2014
  • Peg feeding
  • Hoisting
  • Personal Care
  • Medication
  • Catheter care
  • Connecting with the community

Cashier

The Range
10.2008 - 08.2011
  • Customer Service
  • Dealing with complaints
  • Stock takes

Cashier, Bar Assistant, Customer Service

Greyhound Raceway
10.2004 - 12.2007
  • Working front of the house
  • Table setting
  • Restocking the bar
  • Serving customers

Customer Service Assistant

Tesco
03.2002 - 10.2004
  • Customer service
  • Cashiering
  • Selling
  • Stock takes

Sales Assistant (promoted to run the lingerie section)

New Look Fashion Store
05.2001 - 12.2002
  • Customer service
  • Cashiering
  • Stock taking
  • Merchandising
  • Responsible for maintenance and promotion of department

Education

Diploma - Health and Beauty

Harlow College

Skills

  • Effective team work
  • Effective verbal and written communication
  • Multi-tasking skills
  • Personal effectiveness
  • Quick learner
  • Problem solving skills
  • Negotiation skills
  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Inventory management
  • Store merchandising
  • Cash management
  • Shift scheduling
  • Employee training
  • Recruitment and hiring
  • POS systems
  • Goals and performance
  • Team motivation
  • Recruiting and hiring
  • Operations management
  • Policies and procedures
  • Store displays
  • Sales expertise
  • Accurate cash handling
  • Work Planning and Prioritization
  • Opening and closing procedures
  • Documentation and reporting
  • Relationship building and management
  • Strategic thinker
  • Sales strategies

Certification

Sales training

Skincare training

Customer focus

Management training

Timeline

Store Manager

The Body Shop
09.2023 - Current

Bar maid

Old Harlow war memorial institute
03.2022 - 09.2023

Retail assistant

The Body Shop
10.2018 - 12.2020

Support worker

One on one support
11.2014 - 01.2016

Support Worker

Care By Us
08.2011 - 03.2014

Cashier

The Range
10.2008 - 08.2011

Cashier, Bar Assistant, Customer Service

Greyhound Raceway
10.2004 - 12.2007

Customer Service Assistant

Tesco
03.2002 - 10.2004

Sales Assistant (promoted to run the lingerie section)

New Look Fashion Store
05.2001 - 12.2002

Diploma - Health and Beauty

Harlow College

Similar Profiles

CREATE PROFILE
Jenna Edmonds