Jenna Forrester
Bunyip,VIC
Summary
Detail-oriented professional with a strong background in office management and financial recordkeeping. Skilled in process streamlining and team collaboration. Committed to enhancing operational efficiency and supporting project management initiatives.
Overview
16
16
years of professional experience
3
3
Certifications
Work History
Assistant Office Manager
Armageddon Earthmoving
Bunyip, VIC
09.2020 - Current
- Coordinated daily office operations, ensuring smooth workflow and efficient administrative support.
- Supported project management by organizing schedules and maintaining records.
- Maintained accurate financial records and bookkeeping systems for multiple clients.
- Processed invoices and payments with accounting software, maintaining accurate financial records for timely billing.
- Assisted in monthly reconciliations of bank statements and financial accounts.
- Organized financial documentation, ensuring compliance with regulations and standards.
- Supported payroll processing by collecting and verifying employee time records.
- Resolved client discrepancies and clarified financial transactions, enhancing customer satisfaction and trust.
- Collaborated with team members to streamline bookkeeping procedures and practices.
- Updated client information and records in accounting databases regularly for accuracy.
- Maintained sales records with payment details and invoices.
- Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy.
- Provided customer service regarding billing inquiries.
- Managed correspondence and communication for office operations.
- Maintained filing systems and ensured document organization.
- Assisted in preparing reports and presentations for internal use.
- Processed invoices and managed office supplies inventory effectively.
- Provided customer service support through phone and email inquiries.
Sales Administrator
Metro Quarry
Lang Lang, vic
01.2020 - 03.2021
- Managed inventory levels and maintained accurate product records, supporting efficient order fulfillment.
- Coordinated sales orders, ensuring timely processing to enhance customer satisfaction.
- Communicated with clients to address inquiries and provide product information, fostering positive client relationships.
- Collaborated with the sales team to streamline workflow and improve efficiency.
- Maintained customer databases and updated information regularly for accuracy.
- Analyzed sales data to identify trends and areas for improvement.
- Responded to customer inquiries in a timely manner, resolving any issues or complaints related to sales.
Sales Administrator
Ryans Bricks and Transport
LEONGATHA , VIC
03.2015 - 06.2017
- Coordinated sales orders and ensured timely processing for customer satisfaction.
- Managed inventory levels and maintained accurate product records in the system.
- Prepared sales reports that enabled informed management decision-making.
- Communicated with clients to address inquiries and provide product information.
- Collaborated with the sales team to streamline workflow and improve efficiency.
- Organized training sessions for new staff on systems and sales procedures.
- Provided administrative support to sales team by preparing and organizing customer data.
- Conducted follow-up calls with clients to confirm satisfaction with purchases.
- Responded to customer inquiries in a timely manner, resolving any issues or complaints related to sales.
- Created invoices and processed customer payments, ensuring compliance with company policies.
- Tracked, reconciled, and recorded monthly expense reports and credit card statements.
- Tracked shipments of orders placed by customers and notified them of delivery status updates accordingly.
- Processed returns and refunds quickly and efficiently according to established policies and procedures.
- Conducted research on potential customers to determine their needs and preferences before making contact with them.
- Developed relationships with key stakeholders within the industry such as suppliers, distributors and other partners.
- Managed inventory levels of products available for sale, ensuring that stock is replenished when necessary.
- Listened to customer needs to identify and recommend best products and services.
- Greeted and assisted customers to foster positive experiences.
- Identified customer needs by asking questions and advising on best solutions.
- Operated register, handled cash and processed credit card transactions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Office Manager
Bunyip Mini Mix and Garden supplies
Bunyip, VIC
08.2013 - 01.2015
- Managed daily office operations to ensure efficiency and organization.
- Coordinated inventory management for garden supplies and construction materials.
- Oversaw scheduling and appointments for staff and client meetings.
- Maintained office supplies and equipment to support uninterrupted operations for all staff.
- Implemented filing systems to enhance document retrieval and storage efficiency.
- Trained new employees on office procedures and company policies.
- Facilitated interdepartmental communication to enhance workflow efficiency.
- Assisted with budgeting tasks and expense tracking for operational needs.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed office budget to handle inventory, postage and vendor services.
- Coded and entered daily invoices with in-house accounting software.
- Provided training to new hires on office policies and procedures.
- Developed and implemented office policies and procedures to standardize operations and improve compliance.
- Managed, scheduled and coordinated office functions and activities for employees.
- Created spreadsheets in Excel to track data such as vacation requests, sick days.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Provided administrative support to management team including preparing reports and presentations.
- Organized company events including holiday parties, team building activities .
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
Administrative Assistant
Coopers Accountants and Financial Planners
Warragul, Vic
01.2010 - 02.2012
- Coordinated meetings and schedules for executives and team members, enhancing communication and collaboration across departments.
- Managed correspondence and communication for office operations.
- Maintained organized filing systems, ensuring easy access to documents and improving office efficiency.
- Assisted in preparing reports and presentations for internal use.
- Processed invoices and managed office supplies inventory, supporting budget management and timely office operations.
- Provided customer service support through phone and email inquiries.
- Collaborated with teams to streamline administrative workflows efficiently.
- Trained new staff on office procedures and software usage effectively.
- Greeted visitors and clients with professionalism and courtesy.
- Managed phone calls and routed inquiries to appropriate staff members.
- Scheduled appointments and maintained calendars for multiple departments.
- Maintained front desk area, ensuring cleanliness and organization at all times.
- Assisted in processing incoming and outgoing mail efficiently.
- Responded to customer inquiries via phone and email, delivering accurate information and assistance.
- Coordinated office supplies inventory and ordered supplies to maintain stock levels.
- Supported administrative staff with various clerical tasks as required.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Education
Business Administration
MEGT
Worksite03-2010
Business Communication
Central Gippsland Institute of TAFE
VIC10-2007
Year 10 -
Drouin High School
Drouin, VIC12-2006
Skills
- Office administration
- Financial recordkeeping
- Payroll processing
- Project coordination
- Inventory management
- Client communication
Certification
Heavy Rigid Truck License
Affiliations
Gardening
Timeline
Assistant Office Manager
Armageddon Earthmoving
09.2020 - Current
Sales Administrator
Metro Quarry
01.2020 - 03.2021
Sales Administrator
Ryans Bricks and Transport
03.2015 - 06.2017
Office Manager
Bunyip Mini Mix and Garden supplies
08.2013 - 01.2015
Administrative Assistant
Coopers Accountants and Financial Planners
01.2010 - 02.2012
Business Administration
MEGT
Business Communication
Central Gippsland Institute of TAFE
Year 10 -
Drouin High School