Jenna Gale

• Managed daily operations for a successful small business, ensuring efficient processes and quality services.
• Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
• Promoted business via social media to generate leads and maximize brand identity.
• Enhanced company reputation by consistently delivering exceptional service quality to customers.
• Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
• Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

• Followed up with retail stores with reminders to replenish stock, helping achieve peak inventory levels.
• Contributed to customer satisfaction by ensuring accurate order fulfillment for both retail and wholesale clients.
• Boosted sales of retail products through knowledgeable recommendations tailored to each client''s specific needs.

• Maintain good knowledge of products in a fast paced environment

• Maintained a clean and organized store environment for an improved shopping experience.
• Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
• Assisted customers with locating products, answering questions, and recommending items based on their needs.
• Verified age-restricted product purchases diligently to adhere to legal requirements while maintaining excellent customer rapport during transactions.
• Completed daily tasks such as sweeping floors, cleaning restrooms, emptying trash cans promptly for a consistently well-maintained store appearance.
• Ensured timely stocking of shelves, coolers, and displays for optimal product availability to customers.
• Stocked merchandise on display shelves and racks to provide good selection for customers.