Jenna Hingston
Busselton,WA
Summary
Proven leader in the family, domestic, and sexual violence sector with a strong track record of building collaborative, trauma-informed, and client-centred services. Known for adaptive, values-based leadership and a coaching style that empowers teams, fosters innovation, and drives continuous improvement. Committed to creating safer futures for women, children, and families through culturally responsive, evidence-informed practice and strategic service development.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence in service delivery.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager FDVA Residential and Mobile Outreach Service
Tuart House Communicare
05.2022 - Current
- Led strategic and operational delivery of residential and outreach FDVA programs.
- Provided values-based leadership, building a high-performing, trauma-informed team.
- Strengthened stakeholder relationships and sector partnerships.
- Developed program logic and Theory of Change to guide service evolution.
- Oversaw budgets, compliance, and service efficiency.
- Managed complex cases and coordinated multidisciplinary responses.
- Embedded best practice in child safeguarding and culturally safe care.
- Implemented evidence-based models for long-term client support.
- Designed psycho-education and therapeutic art programs for victim-survivors.
- Monitored outcomes and used data to improve services and secure funding.
- Secured additional funding through successful community grant applications.
- Conducted staff supervision, training, and performance reviews.
FDVA Family Residential Advocate
Tuart House Communicare
11.2020 - 05.2022
- Provided crisis support, safety planning, and advocacy for women and children experiencing FDV.
- Conducted initial assessments to inform case management and program suitability.
- Delivered practical support to build client capacity and wellbeing.
- De-escalated conflict and maintained safety in communal living environments.
- Supported case management and coordinated referrals to external services.
- Liaised with government and community agencies to strengthen referral networks.
- Performed security checks and ensured safe residential operations.
- Maintained accurate records in compliance with legislative and organisational standards.
- Reported and managed incidents in line with child-safe and clinical governance policies.
- Demonstrated ethical practice and commitment to safety, wellbeing, and professional standards.
Recruitment Officer
Silver Chain
07.2012 - 01.2020
- Led full-cycle recruitment for clinical and community roles, ensuring timely placement of nurses and support staff.
- Managed interviews, onboarding and compliance to meet workforce and regulatory requirements.
- Advised managers on employee relations, performance and policy matters.
- Maintained HRIS records and employment documentation to legislative and organisational standards.
- Partnered with service teams on workforce planning and rostering.
- Streamlined recruitment processes to improve efficiency and candidate experience.
- Enhanced employee experience through responsive HR support and engagement.
Recruitment Officer
West Australian Nursing Agency
09.2007 - 01.2012
- Managed end-to-end recruitment of nurses and carers for healthcare agency placements.
- Conducted candidate screening, interviews, reference checks and compliance documentation.
- Delivered group orientations on agency protocols, OSH, CPR and manual handling.
- Liaised with healthcare providers to match staffing needs and maintain placement efficiency.
- Supported policy improvements, participated in QMS audits and maintained accurate HR records, including MRSA screening and training administration.
Education
Graduate Diploma - Psychology Advanced
University of Adelaide
Adelaide, SA12.2026
Bachelor of Psychology -
Edith Cowan University
Perth, WADiploma - Counselling (ACA registered)
Certificate III - Community Services
Diploma - Makeup Artistry
Diploma - Business Administration
Skills
- Program development and service delivery expertise
- Trauma-informed culturally responsive practice
- Crisis response coordination
- Management expertise
- Effective stakeholder engagement
- Conflict resolution expertise
- Leadership in dynamic service contexts
Certification
- Australian Ambulance First Aid Responder
- DV Alert certificate
- Mental Health First Aid
- Cultural Awareness certificate
- Safe and Together Foundations certificate
- Protective Behaviours certificate
- BUGK Foundations
- BUGK After Family Violence
- BUGK First Nations
Timeline
Manager FDVA Residential and Mobile Outreach Service
Tuart House Communicare
05.2022 - Current
FDVA Family Residential Advocate
Tuart House Communicare
11.2020 - 05.2022
Recruitment Officer
Silver Chain
07.2012 - 01.2020
Recruitment Officer
West Australian Nursing Agency
09.2007 - 01.2012
Diploma - Counselling (ACA registered)
Certificate III - Community Services
Diploma - Makeup Artistry
Diploma - Business Administration
Graduate Diploma - Psychology Advanced
University of Adelaide
Bachelor of Psychology -
Edith Cowan University
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