Jenna Hingston
FDSV Community Services Specialist
YALYALUP,WA
Summary
Proven leader in the family, domestic, and sexual violence sector with a strong track record of building collaborative, trauma-informed, and client-centred services. Known for adaptive, values-based leadership and a coaching style that empowers teams, fosters innovation, and drives continuous improvement.
Overview
2026
2026
years of professional experience
2047
2047
years of post-secondary education
4
4
Certifications
Work History
Manager FDV Residential and Mobile Outreach Services
Communicare
05.2022 - 11.2025
- Oversight of risk escalation pathways and safety governance
- Reviewing and guiding staff practice in complex child-safety cases
- Embedding mandatory reporting, child safeguarding and statutory alignment
- Decision-making in high-risk situations requiring professional judgement
- Ensuring quality documentation, compliance and audit readiness
- Strengthening interagency relationships with Child Protection and Police
FDV Advocate Tuart House
Communicare
11.2020 - 05.2022
- Initial and ongoing risk assessments involving children
- Development and implementation of collaborative safety plans
- Managing high-risk and crisis situations
- Supporting families at statutory thresholds
- Participation in interagency meetings and Child Protection collaboration
- Incident reporting aligned with legislative and child-safe requirements
CHILD & Youth ADVOCATE - COUNSELLOR
Staric Services
2018 - 2020
- Ongoing monitoring of child wellbeing and safety in FDV-impacted families
- Information gathering from children, parents, schools and services to inform decisions
- Case coordination over time, tracking actions, progress and barriers
- Supporting parents to navigate service systems and expectations
- High-quality documentation and reporting
- Cultural responsiveness and sustained engagement
Community Services Recruitment & Case Manager
Multiple Roles
02.2011 - 10.2018
- Led full-cycle recruitment for clinical and community roles, ensuring timely placement of nurses and support staff.
- Managed interviews, onboarding and compliance to meet workforce and regulatory requirements.
- Advised managers on employee relations, performance and policy matters.
- Maintained HRIS records and employment documentation to legislative and organisational standards.
- Partnered with service teams on workforce planning and rostering.
- Streamlined recruitment processes to improve efficiency and candidate experience.
Recruitment Officer
West Australian Nursing Agency
11.2006 - 01.2011
- Managed end-to-end recruitment of nurses and carers for healthcare agency placements
- Conducted candidate screening, interviews, reference checks and compliance verification
- Assessed workforce suitability against role requirements, risk considerations and regulatory standards
- Delivered group orientations and inductions, including agency protocols, OSH, CPR and manual handling
- Liaised with healthcare providers to match staffing needs, manage placements and maintain service continuity
- Maintained accurate HR records, supported policy improvements and participated in QMS audits, including training and MRSA compliance
Education
Bachelor of Arts - Psychology
Edith Cowan University
Perth, WA 04.2001 - 01.2025
Diploma in Counselling -
Noble Training Academy
01-2024
Skills
Experience working with families at high and imminent risk of statutory child protection intervention
Certification
Australian Ambulance First Aid Responder
Timeline
Manager FDV Residential and Mobile Outreach Services
Communicare
05.2022 - 11.2025
FDV Advocate Tuart House
Communicare
11.2020 - 05.2022
Community Services Recruitment & Case Manager
Multiple Roles
02.2011 - 10.2018
Recruitment Officer
West Australian Nursing Agency
11.2006 - 01.2011
Bachelor of Arts - Psychology
Edith Cowan University
04.2001 - 01.2025
CHILD & Youth ADVOCATE - COUNSELLOR
Staric Services
2018 - 2020
Diploma in Counselling -
Noble Training Academy
Trainings
BUGK Facilitator (incl. post-FDV & First Nations adaptations)
Safe & Together CORE
CHCDFV001 – Recognise & Respond to DFV