JENNA IRWIN
West Wallsend
Summary
I am looking to pursue advancement in my career from my background within the ANP, along with strong skills in leadership, customer service and administration. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Customer Service Officer
MEGT Apprenticeship Network Provider
01.2016 - Current
- Face to face customer service Taking inbound calls and making outbound calls Ability to hold/transfer calls if needed
- Completing requirements of Certificate IV in Business Contact calls with current apprentices, trainees, and employers Lodging National Training Contracts Handling Trade Support Loan application forms Mail Run Developing forms and documents Placing stationery and marketing orders Promoting “Gateway” online job portal Looking after the reception area – general housekeeping Meeting KPI’s Follow up client enquiries either directly or with other appropriate MEGT personnel
- Streamlined communication between customers and internal departments for timely issue resolution.
Assistant Customer Service Manager
MEGT Apprenticeship Network Provider
02.2022 - 10.2022
- Mentoring, leading, and training new starters and completing site visits to ensure they are on track to complete
- Assist with managing customer support team inbox and assigning tasks to the team to complete
- Nominated as a Subject Matter Expert which involves providing information to help assist create a guide for MEGT team
- Assisting with the new leads process, to ensure there is one clear process on how to do these
- Completing the AAC Pending Project to ensure Training Contracts are approved by the State Training Authority
- In depth knowledge of all divisions within MEGT, and I am able to direct employers and job seekers correctly (RMS, Career Hub, IATN) Taking inbound calls and making outbound calls Preparation of paperwork for both internal/external customers
- Keeping up to date with any contractual requirements and changes
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Took ownership of customer issues and followed problems through to resolution.
Customer Service Officer Trainee
MEGT Apprenticeship Network Provider
01.2015 - 01.2016
- Face to face customer service Taking inbound calls and making outbound calls Ability to hold/transfer calls if needed Completing requirements of Certificate III in Business Contact calls with current apprentices, trainees and employers Lodging National Training Contracts Handling Trade Support Loan application forms Mail Run Developing forms and documents Placing stationery and marketing orders Promoting “Gateway” online job portal Meeting KPI’S Follow up client enquiries either directly or with other appropriate MEGT personnel
Customer Service Assistant
Target
01.2010 - 01.2015
- Customer Service Cash Handling – Eftpos and credit card payments Cleaning ladieswear/menswear departments Putting stock out Stocktaking
Customer Service Assistant
Subway - Edgeworth
01.2010 - 01.2011
- Customer Service Cash Handling – Eftpos and Credit card payments Food preparation of sandwiches Cleaning of food preparation areas Cleaning of table service areas Coffee Preparation
Education
01.2016
09.2014
01.2014
01.2013
01.2013
Skills
- Communication
- Teamwork
- Leadership
- Learning
- Planning and organising
- Problem Solving
- Technology
- Inbound Call Management
- Customer Support
- Attention to Detail
- Complaint Handling
Technology Skills
- Cash register
- Eftpos and credit card operations
- Job Ready Active
- TYIMS
- IVETS
- Outlook
- Microsoft Word
- Powerpoint
Personal Information
Date of Birth: 12/14/95
Volunteer Experience
- West Wallsend Mercy Centre, Interacting with the elderly, preparation and serving off food and drinks.
- Legacy Day, Raising money for charity from selling badges and pens. Interacting with the public
References
- Amanda Hampton - Supervisor (Target), 0418 972 253
- Frances Jaeger - Assistant Field Operations Manager: 0419 678 489
Hobbies and Interests
- Netball
- NRL
- Traveling
Timeline
Assistant Customer Service Manager
MEGT Apprenticeship Network Provider
02.2022 - 10.2022
Customer Service Officer
MEGT Apprenticeship Network Provider
01.2016 - Current
Customer Service Officer Trainee
MEGT Apprenticeship Network Provider
01.2015 - 01.2016
Customer Service Assistant
Target
01.2010 - 01.2015
Customer Service Assistant
Subway - Edgeworth
01.2010 - 01.2011
Similar Profiles
Misleydis PenaMisleydis Pena
Senior Customer Service Specialist at Provider Network SolutionsSenior Customer Service Specialist at Provider Network Solutions
Carlestra Grant-McNeillCarlestra Grant-McNeill
Medical Billing Specialist at Provider NetworkMedical Billing Specialist at Provider Network
Maria GutierrezMaria Gutierrez
Provider Relations Coordinator at Provider Network SolutionsProvider Relations Coordinator at Provider Network Solutions
Meghan KelleherMeghan Kelleher
Project Officer at Australian Catholic UniversityProject Officer at Australian Catholic University
Grace SmithGrace Smith
Deli Fresh Service – Team member at WOOLWORTHS KOTARADeli Fresh Service – Team member at WOOLWORTHS KOTARA