Jenna James
Melbourne,VIC
Summary
Motivated, compassionate Disability Support Worker/team leader known for high productivity and efficient task completion. Implementing effective communication strategies with clients and team members, and managing time effectively to meet individual needs. Excel in empathy, active listening, and problem-solving to enhance the quality of life for those supported individually and in SIL housing.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sil House Team Leader Supervisor/Disability Support Worker
Care AU
PAKENHAM, Victoria
03.2024 - Current
- Monitored team performance and provided feedback to enhance service delivery.
- Implemented care plans tailored to individual client needs and preferences.
- Collaborated with healthcare professionals to ensure comprehensive client care.
- Resolved conflicts within the team to maintain a positive work environment.
- Maintained a positive work environment that promoted collaboration between team members.
- Delegated daily tasks to team members to optimize group productivity.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional Support.
- Assisted individuals with daily living activities and personal care needs.
- Supported clients in accessing community resources and social activities.
- Maintained accurate records of client progress and service delivery.
- Collaborated with healthcare professionals to develop personalized care plans.
- Ensured a safe and clean environment for clients at all times.
- Communicated effectively with clients to understand their needs and preferences.
- Implemented behavior management strategies to promote positive interactions.
- Provided emotional support and companionship to enhance client well-being.
- Assisted in developing self-care skills such as personal hygiene practices.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Managed challenging behaviors through positive reinforcement techniques.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Transported clients to appointments, social events, and other activities as needed.
- Encouraged independence by teaching skills needed for everyday life.
- Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Administered medication according to doctor's orders and monitored side effects.
- Communicated regularly with families of disabled individuals regarding care plans and updates.
- Organized recreational and educational activities for clients according to individual needs.
- Maintained organized filing system for client records, providing complete documentation of all interactions.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Collaborated with community workers to implement exciting social activity programs within facility.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein.
- Collaborated with other professionals to develop treatment plans.
- Monitored compliance with safety standards and protocols in daily operations.
Education
High School Diploma -
Waratah High
NSW12-1983
Skills
- Care plan implementation
- Medication administration
- Client progress monitoring
- Conflict resolution
- Behavior management
- Customer service
- Emotional support
- Documentation and reporting
- Team Check-ins
- Schedule coordination
- Problem resolution
- Task delegation
- Activity planning
- Client communication
- Health and safety compliance
- Feedback delivery
- Team motivation
- Daily workflow improvement
- Giving constructive feedback
- Evaluating employee work
- Attention to detail
- Team supervision
Certification
- Certificate VI in community services
- All required NDIS courses
- NDIS clearance
- Police check
- accredited first aid and CPR
Timeline
Sil House Team Leader Supervisor/Disability Support Worker
Care AU
03.2024 - Current
High School Diploma -
Waratah High
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