Jenna Johnson
Eagleby,QLD
Summary
Demonstrated strong work ethic and motivation in beauty services, customer service, and sales. Collaborated effectively within a team to support shared objectives and foster a positive work environment. Committed to personal and team growth through active participation and engagement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Industrie Clothing - Myers Robina
Robina, QLD
03.2024 - Current
- Provided exceptional customer service, enhancing shopping experience and fostering customer loyalty.
- Managed inventory levels, ensuring optimal stock availability and organization on sales floor.
- Trained new associates on product knowledge and sales techniques, improving team performance.
- Implemented effective visual merchandising strategies to maximize product visibility and attract customers.
- Assisted in executing promotional events, driving foot traffic and increasing overall sales volume.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction rates.
- Analyzed sales trends to identify opportunities for upselling and cross-selling products effectively.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Seasonal Makeup Artist
Movie World Gold Coast - Fright Night
Gold Coast, QLD
10.2021 - Current
- - Makeup assistant
- - Organize makeup table
- - Applying makeup
- - Cleaning
- - Finding models
- - Time management
Team Member
Motto Motto Japanese Restaurant
01.2021 - Current
- - Customer Service
- - Cash handling
- - EFTPOS
- - General cleaning
- - Currently completing work-based traineeship.
- - Managing front of house
Retail Sales Assistant
Price Busters
Stanthorpe, QLD
05.2017 - 01.2018
- - Cash handling – EFTPOS
- - Merchandising & stock rotation
- - Upselling
- - General cleaning
Education
No Degree - Laser Safety Officer
AACDS
Online Diploma - Beauty Therapy
Tafe QLD
01.2023
Certificate III - Hospitality
01.2023
Responsible Service of Alcohol (RSA) - undefined
01.2021
Certificate III - Business
Orion Training Institute
Brisbane01.2019
Certificate I - Business
Redlands Ready2Work Project
01.2017
Skills
- Oversaw task prioritization to align with strategic project goals Coordinated with cross-functional teams to streamline workflow and enhance productivity Mentored junior staff in effective task management techniques
- Developed and executed timelines to consistently meet project milestones
- Ensured accuracy and precision in deliverables to uphold quality standards
- Led initiatives to streamline project timelines and improve efficiency Oversaw scheduling processes to align team efforts with strategic goals Championed time management practices to enhance project delivery
- Generated and implemented new ideas to enhance project outcomes
- Facilitated delegation of responsibilities to optimize workflow and ensure project completion
- Addressed obstacles through persistent problem-solving strategies
- Analyzed challenges and identified needs to support strategic decision-making
- Enhanced communication strategies to foster inclusivity among diverse groups
- Delivered essential support to streamline operations and improve workflow
- Promoted collaborative efforts among team members to enhance project outcomes
- Engaged with colleagues to align efforts and ensure successful outcomes
- Encouraged team members to engage actively in projects to enhance collaboration
- Took ownership of tasks to ensure successful completion and alignment with objectives
Certification
- Certificate of Achievement of Dermalogica Product knowledge training
- Certificate of Achievement of ASAP Product knowledge training
- Certificate of achievement of Environ Product knowledge
Timeline
Retail Sales Associate
Industrie Clothing - Myers Robina
03.2024 - Current
Seasonal Makeup Artist
Movie World Gold Coast - Fright Night
10.2021 - Current
Team Member
Motto Motto Japanese Restaurant
01.2021 - Current
Retail Sales Assistant
Price Busters
05.2017 - 01.2018
Diploma - Beauty Therapy
Tafe QLD
Certificate III - Hospitality
Responsible Service of Alcohol (RSA) - undefined
Certificate III - Business
Orion Training Institute
Certificate I - Business
Redlands Ready2Work Project
No Degree - Laser Safety Officer
AACDS