Summary
Overview
Work History
Education
Skills
Timeline
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Jenna Kallaste

Officer,VIC

Summary

Experienced and results-driven professional with expertise in sales, customer service, and business development. Proven success in leading top-performing teams, fostering strong relationships with stakeholders, and driving business growth.

Adept at tailoring solutions to meet customer needs, ensuring exceptional service, and achieving high levels of productivity and quality.

A strong communicator with the ability to work across diverse teams and industries.

Seeking a versatile role to leverage extensive experience in customer relations, sales leadership, and operational efficiency.

Overview

15
15
years of professional experience

Work History

Embedded Generation Officer

Powercor
Melbourne, VIC
09.2022 - 05.2024
  • Processed solar export applications efficiently, ensuring compliance with regulatory requirements.
  • Conducted compliance checks to verify that all work adhered to Victorian standards, enforcing corrective actions where necessary.
  • Reprogrammed solar meters, ensuring accurate and timely updates for solar export systems.
  • Managed communication channels, responding to external stakeholders via email and phone to provide guidance and assistance.
  • Assisted stakeholders in obtaining solar export approvals, guiding them through application processes and compliance requirements.
  • Maintained high performance, achieving an average of 156% productivity with 95-100% quality across all responsibilities.
  • Advised customers and authorities on CitiPower/ Powercor’s embedded generation policies, processes, and compliance requirements, directing them to appropriate resources.
  • Supported innovation and system improvements for customer-facing tools, enhancing user experience and service efficiency.

Websales Support

E&S Trading
Noble Park, VIC
10.2020 - 09.2022
  • Managed customer inquiries and concerns through phone, webchat, and email, ensuring prompt and professional responses.
  • Consistently exceeded performance goals by effectively prioritizing tasks and maintaining a strong work ethic.
  • Delivered exceptional customer service by addressing challenging situations with professionalism and ease.
  • Provided accurate product information, answering customer questions with up-to-date knowledge of inventory, sales promotions, and store offerings.
  • Prepared and delivered detailed sales quotes, ensuring clarity and accuracy to meet customer needs.

Sales Manager

Infinity Holidays
Melbourne, VIC
01.2016 - 03.2020
  • Led Australia’s top-performing sales team at Infinity Holidays.
  • Built and maintained strong relationships with retail partners and suppliers across 4 of 6 Australian states, driving revenue growth.
  • Developed and implemented customized, region-specific marketing campaigns to target local audiences and enhance business growth.
  • Conducted market analysis and created quarterly business plans to stay ahead of industry trends and adjust strategies accordingly.
  • Increased profit margins by delivering exceptional client service and ensuring high standards of care were met consistently.
  • Identified new revenue streams and partnership opportunities through strategic business initiatives.
  • Set team KPIs and tracked staff performance to ensure consistent quality outcomes, with regular performance reporting.
  • Managed business development activities and ensured client satisfaction through effective leadership.
  • Designed and evaluated marketing strategies to enhance market reach and brand visibility.

Sales Consultant

Infinity Holidays
Melbourne, VIC
01.2012 - 01.2016
  • Awarded Number 1 Global Novice for International Sales in the first year.
  • Managed customer inquiries and external stakeholder communications across phone, email, and instant chat platforms, ensuring
    seamless, high-quality service.
  • Effectively communicated specific client requirements to suppliers, ensuring tailored solutions for a diverse clientele.

Sales Consultant

Qantas Holidays
Camberwell, VIC
02.2009 - 01.2012
  • Completed 4 leadership secondments, gaining critical skills in team leadership and project management.
  • Created and booked customized travel itineraries to meet individual client preferences and needs.
  • Trained in key supplier relations, enhancing business partnerships and promoting efficient collaboration.
  • Proactively engaged in self-development, keeping updated on new travel destinations and industry trends.
  • Established and maintained client relationships to ensure ongoing satisfaction and repeat business.
  • Met and tracked personal Key Performance Indicators (KPIs) to ensure consistent achievement of sales targets.

Education

High School Diploma -

Rowville Secondary College

Certificate III in Travel and Tourism -

Jetset Training College

Skills

  • Customer Service Excellence: Strong interpersonal skills and ability to tailor solutions to client needs
  • Sales Leadership: Proven ability to lead top-performing sales teams and drive revenue growth
  • Communication & Negotiation: Skilled in handling complex customer queries with clear, effective communication
  • Problem Solving: Expertise in addressing challenges with creative and efficient solutions
  • Stakeholder Management: Adept at fostering relationships with internal and external stakeholders
  • Business Development: Experience in developing marketing strategies and identifying new opportunities
  • Technical Proficiency: Advanced Microsoft Office Suite; knowledge of embedded generation processes

Timeline

Embedded Generation Officer

Powercor
09.2022 - 05.2024

Websales Support

E&S Trading
10.2020 - 09.2022

Sales Manager

Infinity Holidays
01.2016 - 03.2020

Sales Consultant

Infinity Holidays
01.2012 - 01.2016

Sales Consultant

Qantas Holidays
02.2009 - 01.2012

High School Diploma -

Rowville Secondary College

Certificate III in Travel and Tourism -

Jetset Training College

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Jenna Kallaste