Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jenna Kim

Lake Coogee

Summary

A warm and approachable professional who fosters a positive work environment through clear communication and genuine care for others. I handle tasks efficiently and accurately, always delivering great results. Known for building trust quickly, I’m someone who is easy to collaborate with and always ready to support my team to succeed.

Overview

2
2
years of professional experience

Work History

Dormitory Assistant Manager

Everland Resort
10.2022 - 09.2023
  • Managed dormitory operations for a facility accommodating over 1,000 residents, ensuring smooth day-to-day management in a fast-paced environment.
  • Oversaw and organized thousands of administrative documents, including resident records, maintenance requests, and official communications.
  • Led training sessions for over 100 new employees at a time, delivering structured onboarding programs that improved adaptation speed and efficiency.
  • Coordinated facility maintenance and issue resolution, handling an average of 150+ resident concerns per month with a 95% satisfaction rate.
  • Implemented a streamlined document management system, reducing retrieval time and improving overall administrative efficiency.
  • Conducted staff meetings and training workshops, contributing to enhanced operational efficiency and smoother team collaboration.
  • Collaborated with multiple departments (HR, maintenance, and security) to ensure a well-maintained and secure living environment.
  • Recognized for exceptional performance and promoted to Assistant Manager within six months, ahead of the standard promotion timeline.

Tiler

Unicorn Tiling
06.2024 - Current
  • Oversaw project scheduling, prepared essential documents and reports, and coordinated with colleagues to ensure efficient workflow and material management.

Cashier / Roll Maker

Sushia
03.2024 - 06.2024
  • Managed inventory documentation and organized records while providing excellent customer service in a fast-paced environment.

Education

Bachelor of Arts - Spanish

Hankuk University of Foreign Studies
Seoul, South Korea
02-2023

Associate of Arts - Multimedia

Korea Vocational College of Information And Tech
Seoul, South Korea
08-2020

Skills

    Excel & MS Office Suite – Data management, accounting tasks, and reporting
    Administrative Support – Document organization, email & schedule management

    Employee Training & Mentorship – Onboarding and staff development
    Customer Service & Problem Solving – Conflict resolution and resident support
    Facility & Operations Management – Dormitory maintenance & operational efficiency
    Software Proficiency – Advanced skills in Word, Excel, PowerPoint, Photoshop, Illustrator, Premiere Pro

Languages

English
Professional Working
Spanish
Professional Working
Japanese
Professional Working
Korean
Native or Bilingual

Timeline

Tiler

Unicorn Tiling
06.2024 - Current

Cashier / Roll Maker

Sushia
03.2024 - 06.2024

Dormitory Assistant Manager

Everland Resort
10.2022 - 09.2023

Bachelor of Arts - Spanish

Hankuk University of Foreign Studies

Associate of Arts - Multimedia

Korea Vocational College of Information And Tech

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Jenna Kim